Woodwinds Health Campus, HealthEast Care System

Reviews 6

MI

Michelle S

Health East has poor communication between the healthcare providers and patients. My fiance went in to get started on a new pump for his diabetes. The receptionists stated that the professional he was seeing was an expert on his pump. Upon meeting her, she stated that she knew nothing about the pump and was only getting trained in on it. She proceeded to waste the one hour session by reviewing simple diabetes facts/instructions that my fiance already knew as he has been diabetic for many many years. About a week after leaving my fiance had to make a second appointment with the same diabetic educator there to answer 5 simple questions that she failed to ask him during the first appointment. Rather than having him answer the questions over the phone, he had to take time off work in order to help her do her job. The receptionist also called my fiance last minute and stated that he had to come in that day to talk with the diabetic educator or they were going to cancel his endocrinologist appointment!!!! Seriously, threatening a patient???? You know other people have jobs to do and sometimes it is very hard to take off work, especially when its to see a crappy healthcare "professional." Wasted over 2 hours of our time and really didnt help us with the pump! They have workers on-call in the evening, but good-luck getting a hold of anyone. We were put on hold and then told to call the following morning. Upon calling the following morning, the provider on the other end of the phone wanted us to call again the following day! Good-luck getting anyone to help you here. The receptionists are very rude and I would never recommend anyone goes here! To bad I had to give them 1 star....wish I couldve given them none!!!!

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VI

Vicki Graham

Our daughter was cared for by this hospital in both the emergency room and the radiology department. She presented in the emergency room with severe headache lasting several days. She was not examined but a CAT scan was ordered which was normal. She was discharged with a diagnosis of a migraine and given pain medicines. Her headaches continued and she, at her fathers insistence because he is an MD, went to an internist who ordered an immediate lumbar puncture which could not be obtained by this HealthEast Care organization until two days later. The radiologist did the spinal tap which indicated a very high cerebral spinal fluid pressure, kept her lying flat for an hour which was appropriate, told her nothing except she shouldnt expect results for up to a week, and SENT HER HOME. Our daughter, scared by this time, called her primary care physician who in turn called the radiologist to find out the results, and our daughter was immediately hospitalized for meningitis. Had it been a bacterial meningitis she could have died. What residual effects she may have are yet to be determined. This hospital failed at every level of care. The radiologists and the emergency room physicians, if we can call them that, should revisit medical school and learn the art of medicine. At the very least, the emergency room physician could have examined her for meningeal irritation and the radiologist should have kept her in the hospital until he called her primary care physician. What is wrong with this organization!!!!! If you have to go to this hospital, be diligent about your questions and be your own advocate.

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JA

ja be

emergency room visit today get there at 5 pm dont even get a room until 830 had to bring someone in because of very sever neck pain that has been going on for 2.5 weeks. some nurse comes in oh can i get you an ice pack. sometime after that the doctor comes in, i was not in the room for that part but i feel all he did was ask the person questions didnt even look at him i believe. he leaves and never even comes back. 2 nurses come in some more time later just to give pain meds and that is it. they say its a muscle strain. i tell the nurses that they a pretty much a joke. alls they did was give the person pain meds with no x-ray or mri to even know what is going on. they deferred the persons care to the primary doctor. a trained monkey would have been more helpful then all the er staff put together. also they told me that the er is only for life threatening types of things not for something like this. emergency room by definition is : a hospital room or area staffed and equipped for the reception and treatment of persons requiring immediate medical care. that definition comes right from merriam-webster website off the net. no where in there does it say anything about only life threatening. these er people are the biggest joke for a medical professionals i have ever seen. i will never go back to this er i will take my chances at st johns in maplewood. screw everyone of the er staff members.

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KY

Kyle Johnson

My Mom was admitted here yesterday, they were very busy and she was not receiving the treatment she needed for extremely low sodium and there was a point when they moved her from first floor ICU/emergency up to second floor that the iv fell out of her arm during transport, then they got her into a room where she wasnt hookup to a iv for 3 1/2 hours and she was getting mad that she was not getting the help she needed while being very weak and out of it. Then the main male Doctor came back after he was called because of a few issues and he took charge and started calling orders telling nurses what to do and got her hooked back up to the iv after calling in another nurse from a different area they started treatment for low sodium after 4 hours. Let me remind you that when she arrived they called code on her and had everybody working on her in the ER then after they got her stable and moved upstairs its like they forgot about her. I do appreciate that they got her stable and upstairs in better condition but at least follow through with patient care.

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AS

Ashley Gaugler

MY EXPERIENCE WAS TERRIBLE. Let me start this by saying that not only did I complete two successful internships at Woodwinds Health Campus through college and graduate school, but both my mom and I volunteered there regularly. Last night, when my mom was in extreme pain she went into the Woodwinds Health Campus emergency room and waited for TWO AND A HALF HOURS and was never seen by a physician. Finally my dad had to take her home because it was clear they were not going to be helped and they had to go to our family physician this morning. I will NEVER recommend this hospital or its services. Maybe instead of chatting on his phone, the ER doctor could have made a 15 minute effort to help my mother feel like she was cared for. Do not go to Woodwinds if you want to feel like you matter. Go there if you want to remain in pain and leave frustrated after 2.5 hours of waiting with no relief.

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JE

Jennifer Smith

Ive been to woodwinds ER several times in the past two experiences Ive had with them were exceptionally poor the latest incident was yesterday I sat in the emergency room Lobby for an hour which is fine because normally its busy they put me in a room and two hours later somebody finally came in and checked on me. Another hour later I press the button for the nurse his name was John he was very rude I told him I was still in pain and he said there was nothing he could do for me. The doctor did not come in until I saw somebody who was The Intern she was the only one who cared and got things rolling. It took 6 hours to find out I had pneumonia they gave me 5 milligrams of Oxy codone which I had already told them I am on a regiment for chronic pain and fibromyalgia I left the emergency room dehydrated, in pain and very sad that this is the way they treat people in their emergency room.

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