Banfield Pet Hospital

Reviews 8

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Brett Goudy

My wife and I were told that we were not brushing our dogs teeth good enough and they needed to be cleaned. We took the dogs (Charlie Murphy and Madeline) in for the cleaning. They were going to put the dogs under to complete the procedure. We picked them up and we were told their bloodwork was 100% good and they were great dogs with no problems. The dogs came home groggy, of course, but Charlie continued to get worse. Banfield gave us a report of "things to look for" after the procedure, ironically the same symptoms that Charlie was suffering from. We took them back in the next day as Charlie was real lethargic. The on call Vet told us he "must have eaten something" that has called his stomach to get tied up- or he has pacreatitis. A simple internet search on my wifes phone while waiting for them to return with a "plan to get him well", revealed that Charlie was a minimal risk of pancreatitis as he doesnt eat table scaps etc. But they were (and continue to be) so arrogant that it couldnt have been something gone awry during the procedure- it HAD to be something else. They bring in a plan to get Charlie well- and for the small price of $945.00 MORE thay can see what is wrong with him. I told them that wasnt happening at Banfield, so they decided they would get him re-hydrated and he should feel better. Later that night we rushed a lifeless Charlie to an emergency (real) Vet office and they kept him for three days. He regurgitated while under anesthesia at Banfield and developed pneumonia. I understand that things happen to people pets etc while under- but how can they be so arrogant that they ignored the same warning signs they printed up. 3 days later we picked up Charlie from the Emergency (Real) Vet and gladly paid the $748 charge. Almost 200 less than Banfields plan. The Emergency (Real) Vet gave us a cd of Charlies Xrays and instructed us to see our normal Vet (Banfield) in a week so they can review the XRays to see if he is continuing to improve. Banfield didnt even look at the Xrays during the visit. They didnt need to I guess. The stethascope is a much better tool than an xray I guess. When asked AGAIN about the warning signs, Dr Boyle continues to be arrogant and will not acknowledge the possibilty of THEIR oversight. All I really wanted was a simple apology, but they are not even capable of that. "Optimum Wellness Plan"- I think not. Please, save yourself alot of frustration and MONEY and find a real Vet office that actually cares about your pet (and you). The previous poster is right on the money with Banfields inability to accept ANY responsability for anything.

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Beth Caster

So happy with this Banfield location! When I moved back to St. Louis from Utah, I was concerned that the Banfield near my home might not be on par with the awesome location in Salt Lake City. So grateful that this one turned out to be just as excellent. My four-pound chihuahua needed a teeth cleaning, and the entire staff immediately put me at ease. Jessica was fantastic checking us in and out, and Allie was great at explaining aftercare. Its clear that the staff genuinely cares about animals and their owners. During the dental itself, Dr. Percich was extremely attentive and personable (rare combo with vets) and called to explain that my dog has high liver enzyme counts. Apparently, she had a high count at her last cleaning and no one gave me the heads up, but I now know to monitor it going forward. Added to that, Dr. P called me as soon as my dogs procedure was finished. The staff loaded her up with great freebies as well, such as a handy key chain that holds doggy waste bags and an enzymatic toothpaste :) Ive definitely found our new vet!

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A Private User

I took my dog in for a dental cleaning. Since they put him under anesthesia he had to spend the whole day there. He came come infested with fleas! I called and complained and Dr. Polis (sp?) called me back. Her story is that maybe he got the fleas walking through the Petsmart store on the way to the Banfield at the back of the store. REALLY? She said all dogs are checked for fleas when they come in and none had them that day, so he must have gotten them somewhere else. My dog has never had fleas, he spent the day in an observation cage at Banfield, and then he had fleas. Its obvious where he got them. Thankfully I didnt buy that "Wellness Plan" they constantly try to sell you and I can find a Vet that is clean and infestation free.

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Chrissy Bee!

Usually the people here are okay and seem to care about your pets. Today that was not the case as Jessica was extremely rude, unfriendly, and probably doesnt need to work with customers. I was picking up medicine that was supposed to already be ready but it wasnt. That wasnt a big deal. She was asking for the last name of the dog and I told her ( you would think I know this since Im the customer) but she ignored it twice and came back with "um I wasnt talking to you, Im talking to her". Wow. You clearly hate your job and dont need to be around people with this type of attitude. Other than this...its an okay place to take your pets.

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Danny Schrader

Im honestly shocked at the prices this place tries to charge. We adopted a dog with heartworm. They quoted us between two and three thousand dollars! Unbelievable; our old vet did it for well less than one thousand. Add in the extra shots they try to tack on that no other vet would even suggest... In all fairness, they were very nice and seemed to genuinely care about our dog but making treatments affordable would help him even more..

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Jessica Poertner

These ladies have always been there for me and my babies. They work with you on the price and they really do care about your animals. Thank you so much for all you guys do.

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S. Jacobs

The doctors and staff here are wonderful! The always call to check on the pets the day after their visit...they truly love animals and have a passion for helping them.

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Qubilah Woodson

I love them my pets exams was excellent Great Health Plans!!!!!! Q. MAKES Woodson

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