Positive Reset Mental Health Clinic

Reviews 3

BO

Bombchelle

I walked in smiling and walked out crying. I dont want go to a place to get help and feel worse when I walk out. I felt judged and a lack of empathy when he kept saying "I dont know you" of course he didnt, it was the first time he was meeting me as it was the first time I was meeting him and confided personal things with a stranger who made me feel terrible. When I said maybe I should get help somewhere else he replied with a comment in regards to being hospitalized. I have never been hospitalized in my life nor do I need to be Im just a single mother, been through alot and under alot of stress and was looking to get help. I went there months prior but I could not go any longer to this place because I owed money for an appt i forgot to cancel and they refused to see me without payment. So now Im finally working and paid money towards a balance that doesnt make sense. I finally go back and want to get my life together and this is what happens. I understand this gentleman was doing his job and doing it correctly I just wish that he had been more compassionate and encouraging as I was already in a not good space obviously why I was going there to get help then why would you make a patient feel bad after them confiding in you. Not only that everyone allowed me to leave hysterically crying. If I was working in a place like that which i have, I would offer the patient to sit in the room until they calmed down. In the past Shayna somebody whos not even a therapist was kind enough to talk to me for an houruntil I was able to calm down before I drove home. Today i had to calm myself because ofcourse Im responsible and waited till I was done crying before I left in my car to get home safe. I was honest about everything which was hard me and received no encouragement and left not knowing where or if Ill ever get the right mental health care that everyone deserves regardless of their situation. I am discouraged and hurt by a few bad experiences at this place. I think anyone working with people should show compassion and empathy, not make them feel worse. I am very disappointed and have never cried so much as I wanted to confide and get help from a doctor who cares about me. Medication is just a temperary solution. Love and compassion is what all humans need and to me thats more powerful then medication. When I had my therapist Rosemarie I was at peace and growing I felt respected and loved unfortunately she is no longer there. Although Im very hurt Im forever grateful for my therapist Rosemarie and Shayna who comforted me when another therapist retramatized by telling me I dont look like a real person after telling him I have bdd and ptsd. I am at a loss for words and hope that America can fix the mental health system and the health system in general so that we can stop putting people in worse situations and really truly help others. I will seek with in for help and hope that this establishment takes a look at all these reviews and all these peoples feelings into consideration because its very sad to me to read how many people have been hurt from a place that supposed to help. I say this all in regards to hoping that these issues can be fixed because theres a few good people there and maybe there should be a training about compassion and how to treat patients. I wish you all the best and hope things get better because there are people who really need help and deserve it. When I call about my concern the receptionist was very nice and apologize for what happened but I think its really sad that I didnt immediately get a call from management and was told that I should call tomorrow. I shouldnt have to do anything more at this point I am so disappointed in this practice and really hope that things get better because this is unacceptable. I will continue my search to find a place and a doctor who will not judge me and help treat me the proper way including kindness.

BE

Becca P

Like others have said, if I could give negative stars I would. My first therapist was extremely unprofessional often wearing sweatshirts, sweatpants/leggings and slippers to our appointments and could not remember a single thing that I told her in previous sessions. That same therapist also called an ambulance for me to go straight to a hospital when I was absolutely no danger to myself which lead to me going inpatient "voluntarily". From my experience the psychiatrists that theyve had me see (and charged me for a psychiatrist) are actually physicians assistants working under the lead psychiatrist who decided to quit randomly one day and I dont blame him one bit although it raises some questions as I think he owned part of the practice and to just leave all of a sudden. My physician assistant was empathetic towards things I was going through but never really listened to the symptoms or issues that came up like not being able to sleep on the medicine I was originally on or increased irritability/agitation. The one time I asked if a benzodiazepine would be an option for me to ease panic attacks as I couldnt get myself to do any coping mechanisms when my hearts beating out of my chest and I feel like I cant breath or am about to throw up, more specifically ativan as that had been given to me once before at the hospital before I want inpatient because I really didnt want to be there and it freaked me out because they told me if I dont go voluntarily that they will somehow get me committed. This physician assistant had prescribed me buspar earlier and I was on it for at least a month seeing him multiple times in that period of time with absolutely no improvement of my anxiety and when suggesting possibly a trial of ativan he declined and told me to continue the buspar after I said it does absolutely nothing. The next session rolls around and Ive been getting maybe three hours of sleep a night and am anxious and on edge all the time and tell him that Im going to stop taking the buspar as its not doing anything for me and its pointless taking it. He said that he would not prescribe me xanax as if I had been fishing for that when in reality I never once mentioned xanax and suggested ativan the session before which is FDA approved for anxiety disorders (I have GAD) and also insomnia from one of the other medications he had me on yet he refused to prescribe anything even remotely helpful for my anxiety. I have even told him that my parents would be counting the pills and he still wouldnt believe me and made me feel like a bad person and that I had a problem for suggesting something that could prevent me from having multiple panic attacks a day. Sorry for the rant I just hope that if you truly need help that you seek it anywhere else but here unless you want to get into financial issues on top of the ones youre going through.

PA

Panzer Hein

Would NOT recommend this place. The receptionist are all very nice, but not at all pleased with the therapist or the APN. Went to one therapist and after seven sessions had to change. The therapist was not listening to a word I was saying and if she repeated what I said, she had no idea what I just said and was more interested in asking me the same questions over and over again so she can complete her computer checklist. Not at all pleased with APN. Was extremely rude and then messed up and refused to admit that she made a mistake. I asked for her to do a saliva test to ascertain what medications would be most appropriate for me. I called several times to get the results and was told I would have to come in to discuss them. When I went in for my therapy appt, I requested a copy of the results. To my surprise, what was done was a drug screen. When I went to the APN a week later, she told me that the results did not come in. I presented the results to her and told her that is not what I requested. She replied, "We have to do drug screens here". Now why in the world would I request a drug screen when I know what medications I am taking and am not taking any illegal drugs. She then informed me that she could do the test I wanted, but I would have to wait until I see her again (one month) to review. She went on to say that if my current medication is working than why bother. Why bother, because maybe there is another medication more suited for me. At this point, I asked her to give me another months supply of the medication and she said "NO". I could not get an appt with a psychiatrist until 6/29/17. I had to call my PMD to get the Rx filled. Would never go back to this place and if I could give it a negative star rating I would, but in order to be able to post, I have to give it at least one star.