RWJ University Hospital Hamilton

Reviews 5

JA

Jaime Lynn Berg

I have had both good and...interesting experiences at RWJ Hamilton for both myself and family. For the most part, I will say that the staff is kind and compassionate. Ive met wonderful Doctors from Cardiology, Gastroenterology and Neurology. That said some Doctors affiliated with this hospital most definitely need to be educated in customer service/bed side manners. Either they choose to relay messages via the nursing staff or are snide. Hospitals work with people at their worst. Both the patient and the Doctor would do well to remember this. I will say that when visiting – be ready to be your own advocate or have others with you that can advocate for you because it can be very frustrating talking to some of the doctors. Beyond that, the hospital clearly does not have funds to keep up appearances which can be off-putting to most. The appearance of cleanliness is a concern for me. With the exception of ICU (which I thought was both immaculate and the best part of the hospital) I have noted the floors to be in dire need of stripping/waxing/buffing and the ceiling fixtures should be dusted. I did note staff using hand sanitizer though, I do not know how often they are actually washing their hands in between. Another concern came from my most recent visit where the tec did not check my wrist band before performing a test. Granted I was the only one waiting for testing however protocol dictates that she should have read my band to confirm my information. She was really nice though. For emergencies, I would definitely come here again but would prefer to go elsewhere for scheduled surgery. I struggled between giving this hospital between 2 and 3 stars but ultimately went with a 3. There are most definitely gaps that need to be addressed and education that needs to be performed. Hopefully, the affiliation with Barnabas health will help breathe the new life back into RWJ Hamilton that it desperately needs.

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VA

Vanessa Thompson

Does not even deserve 1 star. My 86 year old father was admitted last Thursday night for delusions due to dementia and an acute UTI. They recorded his weight by "estimation" as175lbs when he actually weighs 124. Thats a huge deal especially when he has IV meds administered. The staff did nothing but act smug, blame it on each other and act like I was out of line for even caring. Fast forward to Sunday night . I was leaving, and the nurse asked me to bring in a medication that he is on but the hospital didnt have it. I brought it in Monday am and it wasnt even given to him until Tuesday. He basically slept the whole time he was there because he missed 9 doses of his dementia medication and was going through withdrawals . Again, the nurses all blamed each other for the breakdown in communication . My dad was discharged tonight (against my judgement because I would have preferred that he be monitored while readjusting to his meds since the instructions clearly stated that if you miss several doses not to restart without supervision of a physician). They ignored my request and sent him home anyway. He was sent home with in an ambulance where he arrived at my house in 33 degree temperatures wearing only a hospital gown . I was shocked. I called the hospital and was told by the nurse that discharged him that She said she had told a tech to dress him but the tech said she didnt know if his clothes were dirty so she just didnt. His clothes were clean and if there was a doubt they could have called me and I easily could have driven the 1/2 mile to bring him clothes. The nurse said well he did have a blanket. Nothing but excuses....This place is a disgrace. If you love someone , do not send them here.

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HE

Hema David

I could probably tell you everything abt this hospital since I worked there for a brief time, as well as, was a patient there! When I had my D& C and delivered my baby, the nurses and staff were great, and so responsive. My experience was not so great once I got bumped up to the mother baby ward (post-delivery). I didnt take it personally, because being a physician myself and working abroad, I have noticed that nurses who work in the newborn wards, no matter where you are from are just not friendly! They seem to be so drained out from their work, and some maybe helpful, but many of them just not friendly. As far as working there, I work as both a registrar and now as a physician, and this hospital is so racist! Their emergency dept is the worst, and I cant believe the bait and switch tactic they use to lure patients is saying that you will be seen by in 15 mins! This is not the case, and I am telling you as a physician here, there are too many mistakes in the administration of this hospital that it should be shut down. I have had ignorant patients tell me why I am treating them, instead of a white doctor. Then I tell them that "...the white doctors dont want to work as much as we do, and if you want to be this ignorant its best to wait until one of them shows up. By then who knows what will happen to you!" In any case, this hospital is not at the top of its game as the other NJ hospitals I work at. Princeton being one of the best!

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MA

marisa clark

Outpatient surgery done almost 2 wks ago. Service was ok prior to surgery, explanations and bedside manner were good. They had some of my medications wrong and when I told them that the nurse looked at me in disbelief, that was discomforting. After surgery I felt like I was getting kicked out really quickly and wasnt given any written instructions on how to continue taking my current meds and new meds, side effects, or what to do if stitches break. I was kind of out of it after surgery and the Dr said he couldnt find my mother in the waiting room and left a nurse in charge of discharging me with post op instructions but she didnt seem to be fully updated with my case in particular. Needless to say I was sent home and rested on the 1st floor the whole day and in the morning my naval incision was bleeding lightly out. When the hospital called me that next day to see how I was, I told them about the bleeding and they told me to just stay as still as possible. My incision got a bad infection 1 wk later and now am on high level antibiotics. Probably shouldve been prescribed an antibiotic prior to leaving the hospital to prevent an infection. On a high plus side my anesthesiologist was awesome, nice older Dr explained things exceptionally and I was totally comfortable. (Dr. S.) I suck with names but that much I remember. His assistant was pretty good too.

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GO

Private User

This hospital has completely gone down the tubes. They have no pain management specialist on staff. The doctors are clueless and at times unprofessional. Most of the nurses are fabulous but there are some nurses that treat patients with no compassion, patience or tolerance of the patients needs or issues. I will never send my loved one to this hospital again, I will never personally go to this hospital for how they treated my loved one. They look down on people with addiction problems and refuse to make patients comfortable when they are screaming in pain after they performed surgery on them. They will ignore call buttons, MY experience in the ER with a nurse arguing with me over my loved ones bedside about their treatment should have been a red flag for me at that moment. I wouldnt send my dog to this hospital let alone another family member. I have been to that hospital numerous times over the years due to my loved ones health issues and their addiction problems. Each time my loved one has gone to this hospital their treatment of my family member only got worse. They didnt treat our loved one like a human being - they treated them like a wounded dog only wounded dogs are treated better then this hospital treats their patients. BEWARE OF TAKING ANYONE TO THIS HOSPITAL especially if its a significant illness or needing surgery.

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