Virtua Voorhees Hospital

Reviews 4

LO

Louis Pagnotto

Bad enough we have a sick child but dealing with this Childrens ER was like sticking an ice pick in ur own ear. 1.The girl at the ER check in is as cold as an ice cube. I explained to her that my son has pain in his belly, vomiting and he is having difficulties breathing. No compassion no sense of urgency, just a robot. Since when is belly pain and difficulty breathing not an emergency. Todays visit was on 11/12 @ 11 AM. 2. A guy in scrubs came out to the ER waiting room (not sure if he was an aid or nurse since he never identified himself) and called our name after a 20 minute wait. Keep in mind NO ONE was in the waiting room but a man with 2 kids waiting for someone being treated in the ER. The guy in scubs took us back to the treatment room was also robot like. No verbal schools and appeared that he didnt want to be there. Now my 7 year old son was in pain at level 8 out of 10. He asked what was going on while he took my sons vitials. I explained my son has pain in his belly, vomiting and he is having difficulties breathing. After taking vitals he left never to return again. Obviously my son would be all over the bed like a jumping bean since he was in pain and couldnt breath. He never bothered to raised the bed rails. As hes leaves he says the Dr and nurse will be in soon. To make matters worse no blankets in a freezing cold room. After waiting 20 minutes and no nurse or Dr came in, I go out to the nurses station where 4 people are having a conversation about something that they did in in their personal life last night. I had to excuse myself to ask for a blanket. 3. Another 40 minutes go by my son still in pain and having difficulty breathing I again go out and ask when will we see a Dr. The answer was they are busy. My response well call more Drs this is an ER isnt it. 4. Dr comes in 15 minutes later. He does spend as much time as we needed with us. Request he set up an x-ray and Tylenol for his pain. 50 minutes later they finally come to take my son for the x-ray. Come back to room and we wait 25 minutes before the nurse finally comes to give him Tylenol. 5. Now sitting 1 hour for ex-ray results. I again go to the nurses station and asked when will we have the x-Ray results. The answer was that they get read by CHOP in Phila. I asked when will we see the Dr again. I was told the Dr is suturing up a patient. Really! I dont blame the Dr as he was the only comforting factor in our need for medical care. But one Dr on the ER floor is not good medical care. I will never come here again and will go to Philadelphia.

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PR

pretty livewire

Beware of Virtueless Hospital! I would give them 0 stars if Google would let me. I went to the ER for something that turned out to be minor. My insurance company (another winner, Blue Cross Blue Shield) was trying to get out of paying the bill. After a relatively short time, Virtua sent my account to collections. I had explained the situation with the insurance company, which is a pretty common situation. They then went after my credit. I got my primary doc to write BCBS, supporting that there was no pre-existing condition; my doc also faxed the letter to Virtua. I followed up to make sure the fax was received. I thought things were okay, at least for the moment. But I recently went to a coffee shop to buy a snack and a coffee, and my bank card was declined. Virtua managed to get access to my bank account, without my consent, and took everything I had. I received no warning. They literally got into my account somehow--I never provided information for it--and stole all my money. I am now broke and not sure how I will get by. I would not recommend Virtua aka Virtueless Hospital to anyone. Aside from them robbing me blind, their service is horrible. The doctor himself was pleasant enough, but the rest of the staff, most especially the intake staff, had a poor bedside manner. They were unfriendly, sluggish, and dismissive when I came in for what I thought might be a heart attack (luckily, it wasnt at all, and it turned out to be a minor problem). If you need to go to a hospital, whether it is an emergency or not, do not go to Virtua. You may regret it.

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PO

poproberto bambino

The hospital services are good, however, I have a major complaint about their billing services. I received a bill from a collection agency in June 2017 for the services rendered for my daughter in January 2017. However, I was not aware of the bill and had NEVER received a bill from the hospital. Mind you the bill is only for $125.00. When I called Virtua to inquire about the bill, they told me they had sent the bills but the bills were returned to the hospital. I do not believe they sent the bills to the correct address because I have been in my home for the past 13 years and have always received and paid my bills in a very timely manner. They were calling a phone number that was 15 years old. They have not updated their billing information in that many years. We have been going to this hospital for years and they continue to use addresses and phone numbers that are not valid. Now it is the patient who has to clean up their MESS. They dont care that they MESSED UP and now I have to clean up the issue. Highly disturbed about their lack of responsibility and accountability in this issue. MY WARNING TO YOU IS: BE CAREFUL IN USING VIRTUA FOR THEY WILL NOT HOLD THEIR BILLING PERSONNEL ACCOUNTABLE FOR MISTAKES AND ERRORS. THEY NEED TO TAKE OWNERSHIP OF THEIR LACK OF TRAINED PERSONNEL AND UPDATE PATIENTS INFORMATION.

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JO

joann Ashcroft

This hospital is good as a birthing hospital, I had my daughter here but every other experience me and my family have had here was a nightmare, my mom was rushed there because she want feeling well, the male nurse in the er immediately was rude one of his comments was "oh your on anxiety needs so your having a panic attack" he then made it his business to tell the doctors in the er she was having a panic attack, her organs were shutting down and she almost died because of him that was only the tip of the iceberg for her first visit there to which they discharged her and she had to go back. I took my husband there a few months ago because his head was hurting and he was losing eye sight they treated him like he was faking it, treated him for sinuses come to find out he has a tumor behind his optical nerve that they "didnt see" on any of the scans just got a bill from them yesterday they charged for 3 treatments he never received! My grandmother was taken there 2days ago because she couldnt move, she was having a reaction to new meds they got there at 2 were treated rudely and were not even seen till 10 at night. I can go on and on its worth going to a different hospital or even a patient first I will never ever go to this hospital ever again!!!!!

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