Novant Health Brunswick Medical Center

Reviews 9

SH

Shirley Rust

They dont even deserve 1 star rating.Took my husband there October 2013. The VA sent him there for a stress test before surgery. VA authorized payment. Went there again October 2014 due to a fall and injured shoulder. VA authorized payment. About 5 months ago they called to collect payment from us on the October 2013 account. I asked for an itemized bill and I would carry it to the VA in Asheville where the authorization occured. Never got it. Assumed they had sent in the paperwork properly. Never heard any more until today and got a call from a collection agency. Made 3 calls to the hospital today and never got to speak with anyone. They are all "busy" according to the operator. In my opinion they are too incompetent to complete paperwork for something that was authorized prior to services and therefore they must be incompetent in other services also. From past experience I know that the VA will pay what they pre authorize. Wont go there again. I think the bill was way out of line for a stress test. Over $5,000.00

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JA

Jake Morgan

I learned a very expensive lesson many of you already learned-- If you have a high deductible plan, there is no way to get in and out of this place for less than $1000 out-of-pocket. It was late Easter Sunday, and we were on vacation 3 hours away from home. My 10-month old daughters elbow popped out of socket. This was the first time weve had something like this, and it was kind of scary how she couldnt move it and was crying any time we touched her arm. Well, we show up at this hospital, got her weighed and tagged, and within 1 minute of being in the exam room, a nice PA came in, immediately diagnosed the issue (nursemaids elbow), and immediately popped it into socket. We were done in 5 minutes, and after another 30 minutes of waiting for paperwork (or something), we were released. The original bills were over $2000. The _discounted_ bill was $850 from the hospital, $275 from the doctors practice. No options for further reduction. Maybe this is common knowledge to the rest of you, but its new to me.

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Kendalle Stock

I took my husband here this morning after he took a bad fall last night. We were seen promptly by an amazing group of nurses (Mitzi was great!)...but the real reason for this review was the doctor. Dr. Holly Dunn. Unfortunately, my husband and I have both spent quite a bit of time dealing with doctors...but every now and then, you run across one who is the epitome of professionalism with an incredible mixture of compassion, patience, and bedside manner. She treated Jerry with the utmost respect and honesty, explained the issues and potential problems with his injuries, told him what to look for, what to do, etc without the first hint of condescension. Congratulations to Novant Health for having acquired such a fine professional. She is truly an asset to your organization, and to anybody who happens to find themselves in her capable hands.

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Rhonda Wiggins

I think the hospital sucks. My mom was admitted afternoon of November 20th because she fell at home and could not get herself up. She was also confused and speaking as if she had been drinking. I spoke with a Dr. Reid and mentioned all her sypmtoms and that there was something obviously wrong....she couldnt speak clearly, was confused, having great difficultly walking, very weak, etc. He basically said he didnt see a problem and released her the same day. That was Friday, November 21st. On November 25th, I find out she has had a stroke. The doctor mentioned that she was on medicare and therefore couldnt do anything else. Did Dr. Reid didnt recognize the symptoms of a stroke or did he not want to be bothered because she was on medicare. I dont know but it doesnt really matter. He sucks as a Dr. and so does the hospital.

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Marvin McBeastmaster

Terrible place for baby delivery. We were stuck with Dr. Thompson on duty for delivery, so we had the pleasure of enjoying his completely uninterested and impatient demeanor during the biggest event of my wife and Is entire lives. After delivery, most of the nurses were nice, but there was one nurses assistant, named Sue, that was very rude the entire time and always had a smartass reply when asking simple questions. Its hard to trust a woman with such a vile attitude with your medical care. Ive learned my lesson over the years with Novant facilities and we try to avoid anything with the name Novant on the building. This can be pretty difficult if you have Blue Cross Blue Shield though, as a private medical provider told me that for some reason BCBS gave Novant a monopoly for coverage in the Brunswick County area.

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JC

JC Babson

My father recently had surgery at this hospital. The surgery itself went very well but the care after was horrible. Not sure if they are short staffed or what...first, the nurses were not attentive and were not consistent with giving him his pain medicine. In addition, his nurse on the last day was no where to be found at the time of his discharge. She was suppose to come back and take a machine off his leg at a certain time and never came back. My mother waited 30 more minutes, searched the halls and could not find anyone so she removed it herself. A nurse in training finally returned when an alarm went off because my father was getting out of the bed. She ended up helping with the discharge. Nice new facility but needs additional staff. We will be going to Grand Strand or New Hanover from now on.

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EA

Earl

The ER Docs and a lot of the other ER staff just assume everybody is there for their daily fix on drugs. If you live locally and have to come here, make sure you have got all of your info squared away to take with you, such as: patient rights, info about your known medical conditions from credible sources (like the mayo clinic and NIH), patient advocate phone number, and print out some info from the hospitals website. I was just there and here in NC you always get the pleasure of seeing an uneducated PA. Then they tried to give me medications that are on my allergy list, that could have killed me. Go to Grand Strand. I will say the ER and all the Docs they had when the hospital 1st opened was amazing, but hopefully is southerners will drive these ignorant DRs somewhere else.

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Sherry Bass

Beware if you go to the hospital and are on a fixed income,,I had a bill I had been paying on for months and yet they turned me over to a collection agency, they said if you dont read your bill and cal them to make payment arrangements they will turn you over no matter how much you pay, mind you I didnt even owe a small amount left and was paying about $50,-100 a month plus money to new hanover for a cardiac Cath which was a heck of a lot more and they wer fine with $ 35 a month.So next time if Im having heart problems I will by pass Novant and go to new Hanover even If I had to be taken by ambulance. Because they dont care. However the doctors and nurses are very good there , just dont owe them any money because the business dept said they werent New Hanover.

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DA

Daniel Ruth

Cant believe I went to medical records at this facility and they charged me 35 cents a page for a copy of my MRI report.. !! Good God I think they were paid $1,500 or more for the procedure!! Its not the amount charged but the fact they would have the audacity to charge anything.!! Then I only had a $10 bill and the lady said she couldnt accept it.. luckily a young lady was kind of enough to front it ... if they are going to charge people they need to have change on hand.. They need to reconsider their flawed policy and the poor implementation and management of such a bogus policy

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