Bright Now! Dental

Reviews 6

ME

Megan W.

On my first visit for x-rays and consultation, I had to WAIT 30 minutes after my scheduled appointment. If you dont care about privacy, this place is for you. Its very open, like a VA clinic. I think they have maybe 2 private rooms with doors. (Now I have a fear of dentists and neglected my dental health, so I had quite a few cavities and need 2 teeth extracted. I understand that this would be a lengthy process and would have to schedule a few appointments to get everything taken care of.) My next appointment I made I had the 2 teeth extracted. I had to WAIT 30 minutes in the waiting room once again. The dentist, I felt had a hard time getting them out or so I thought, my anxiety level was already through the roof. When she was "done" she noted that she had left a piece of my tooth in my gum because she said it was too close to my sinus cavities and didnt want to irritate the area. I asked her if this would be okay or cause any problems for me, and she assured me that I would be fine.... the extraction area healed fine. The next appointment that I made was to fill 3 cavities. Once again, I had WAITED 30 minutes past my appointment in the waiting room, and another 10 minutes in the chair before I was seen. This appointment went well otherwise. The following appointment, I had wait a total of 45 minutes to be seen. I could overhear that she was behind with her appointments, due to patients that had last minute "emergency" appointments. Not my problem, but it became mine when she had told me that she could only fill 1 cavity that day, so I opted out to reschedule, because I had to be somewhere anyways. Since all of the past appointments here have been made in the afternoon, the dentist told me to reschedule for an appointment in the morning, and that she would be able to fill more than 1 cavity, so I did. I had made an appointment for 9am, they opened at 8am that day. I WAITED in the waiting room for 30 minutes, then I WAITED another 10 minutes in the chair before seen by the dentist. She put Novocain on a q-tip and stuck in my mouth to numb that area.... 15 minutes later, she was still with other patients, and the numbing had subsided. I got up, thanked my dental hygienist for being so nice to me through this long, unproductive journey and LEFT! Back track to this piece of tooth that was left in my gums, I just picked it out! The piece wasnt noticeable until a few weeks when I felt it and seen it protruding out of my gum area. It was irritable because it was scratching against the inside of my cheek. I dont know if this place doesnt know how to schedule, understaffed with dentists, too many patients... I dont know. The only nice thing that I can say about this place was that the dental hygienist (JEN), that I always had for every visit I made there was the best. She made me feel very comfortable and was very understanding.

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Doreen Gallagi

I had a great experience when I walked in there I really want to get my teeth then but I thought I couldnt afford it Deb at the front desk to walk me through just see if I can have credit to see if I was approved or to do anything else and I was approved but then I was so scared to do it and she said dont worry youll be fine so with that little push was really good she made me feel really comfortable and I went ahead and proceed then I went visit lady that does impressions I told her that I gag on stuff she said dont worry Ill be okay and see walkthrough that had no problem with the ever that was the best then the dentist she is amazing totally amazing she talks with you through it she ask if you are okay through the whole procedure I was scared she was good great great dentist so from the time I walked in there to the time I left it was a great experience everybody was wonderful I would and will recommend it to somebody else too

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ARTHUR MARCUSSEN

DENTIST ARE GREAT. THE BILLING DEPT IS HORRIBLE. I HAVE 2 DENTAL INSURANCE PLANS. THEY CANT FIGURE IT OUT. THEY OVERCHARGE ME. THEN SAY I HAVE A CREDIT, BUT THEN NO ONE CAN FIND THE CREDIT SO I OVERPAY AGAIN. THE COMPUTER ISNT PROPERLY UPDATED WITH INSURANCE COVERAGE INFO. I WROTE A LETTER OF COMPLAINT OVER ISSUES AND THE OFFICE MANAGER CHRIS MARTIN TOOK 2 WEEKS TO RESPOND AND THEN CALLED TO SAY IT WAS MY FAULT. OK MY INSURANCE COMPANY SHOWS THEY PAID BILL AND THEY CHARGED MY CREDIT CARD. IF YOU DONT HAVE INSURANCE AND WANT TO PAY CASH THEY ARE GOOD. IF YOU HAVE INSURANCE THEN WHAT A PAIN. IVE BEEN A CUSTOMER FOR 12 YEARS BUT THIS PLACE IS GETTING WORSE. IF YOU WRITE THE BILLING OFFICE IN TEXAS SOMETIMES THAT HELPS. So years later they write me to send me overpayment money they owed me.

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KA

Katrina Murphy

This place is completely over booked at all times. The atmosphere is much like a free clinic. Be prepared to wait a long time. One important thing I wish I knew prior to booking an appointment is the lack of privacy. The floor plan is very open and you can actually see and hear other people having dental work done. Staff is very polite and seems proficient. I did get a good cleaning on my second visit. I was surprised that my first appointment was only a quick in and out including X-rays but no cleaning. They tried to have me come back for the cleaning then schedule 2 fillings for a later date, for a total of 3 appointments. To me this was a ridiculous waste of my time. After getting the approval of the BOM, they did work with me and allow me to get the cleaning and fillings at the 2nd appointment.

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Jessica Obrien

Wish I didnt have to give any stars! Went there about a year ago with major tooth pain. They told me I had 13 cavities. Didnt get rid of the tooth pain I was having, just filled in a cavity by the tooth that was hurting.(they didnt even figure out which tooth was causing the pain). I called back a couple of days later and I had told them the pain hadnt gone away. Went in a couple of days later. They told me it was my fault that there was still pain because I didnt give that filled cavity enough time to adjust. Well it came to be that they didnt smooth it all they way down. Still in pain a week after this I go to a different dentist. I had to have a root canal the whole time I was in pain!!!

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Wendy Davis

From the time we walked in, we felt comfortable. My little one who is now 4 had a bad experience previously so I was worried. When the dental assistant came out for us, it was wonderful. She was talking right to my little one, making it fun to be there. She was very calming and explained things for my little one to understand (with xrays). She continued to make my little one feel good to be there. Then the dentist! He was such a caring individual. Also making my little one feel comfortable. This was the BEST experience we could have asked for. This office went out of their way to be kind, funny, and just all around terrific for my little one. THANK YOU!

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