Ernest J Robinson & Associates
| Category: | Optometrist |
| Address: | 4625 Richmond Rd, Warrensville Heights, OH 44128, USA |
| Phone: | +1 216-765-0532 |
| Site: | drernestjrobinson.com |
| Rating: | 2.9 |
| Working: | 10AM–7PM 10AM–7PM Closed 10AM–7PM 10AM–7PM 10AM–4PM Closed |
Location
Photos 1
Reviews 9
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Andrew Kondik
This service was so poor that I felt it was my obligation to write my first online review of a business. Here are three reasons why everyone should not come to Dr. Robinson: 1. Poor condition of Eyewear After trying on a few pairs of glasses, none seemed to be a good fit. After finally finding a simple, black frame, the glasses did not even sit level on the table. After bringing this up, the assistant gave me a glare and stated, "I can try and bend them for you back into place." I figured it was better to keep them as-is than trust this assistant bending them crudely out of my sight. 2. Poor Customer Service After being their customer for over a year, I asked Dr. Robinson to fax over my contact information at the request of my new provider. I told them it could save me hundreds of dollars, and they couldnt care less. The same assistant as mentioned before, with a condescending attitude, gave me a simple, "yeah, were not going to do that for you." I said, "ok..." After that, she hung up! I was shocked at this service... 3. Wait time Even when there are no patients in queue for checkups, Dr. Robinson takes an extremely long time to do any procedure. They gave me an estimate of twenty minutes, but I waited over one hour before even entering the room to start the examination. I was second in line. What was he doing for over an hour? Maybe this is normal at some places, but at other locations I have been to, I never have to wait this long. I would have much rather been told I had an hour wait so I could leave and come back. Wouldnt you agree? I understand that things can go wrong, but if the customer service team cant even fake a smile, I cant justify doing business with them. If youre looking for good service, quality products, and a short wait time, try anywhere else! Seriously, I recommend any other optometrist that you can find.
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ROCHELLE JOHNSON
Did an good exam, but not friendly at ALL. Whatever happened to customer service and making people feel welcome. Toying with the idea of ever going back, which I dont think so. I would not recommend him solely because of their customer service. Its obvious they dont enjoy their work or just unhappy people.
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Shawn Kindle
I have been going to Dr. Robinson for 30 years. Hes taken care of myself, my mother, my father, my sister, my wife, and my only child that wears glasses over the years. Awesome man, awesome professional, awesome care, awesome service, and awesome glasses.
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big bank frank
$140 for contacts eye exam, and the 60 bucks for contacts! Insane! Go to opternative online and take your exam there on your OWN pc for free!!! Then contacts are only $40!!! Highway robbery over here smh...
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Latosha Crayton
The service was excellent. I was seen right away and my glasses were custom fit to suit my style. I recommend anyone to come here if there ineed of a good eye doctor.
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Lauren Williams
The secretary here has the worst attitude, customer service, and overall not qualified to do her job. I would NEVER spend my money in this office.
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L Terrell
I called to make a first time appointment and the secretarys tone was so nasty. If this is how it starts off "Forget it".
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Mandel Childs
Quality service and an experienced optometrist. Friendly and knowledgeable staff.
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Olga Guzovsky
Excellent eye doctor, pleasure to work with him.