Westerville Veterinary Clinic

Reviews 12

LO

lois mcgowan

I have nothing but rave reviews for this hospital and staff. My dog was extremely ill and I had seen 2 different vets with no determined diagnosis. Upon researching new vets I came upon this group. Frantic at the time I sent a message on their website about 830 pm indicating that I would be calling for an immediate appt the next morning as it was urgent for my dog to be seen. Not even 10 minutes later Erica, the office mgr called me and through tears I explained what was going on. She immediate called the Dr on call and my Izzy was seen THAT NIGHT, about 45 minutes later. She was hospitalized and the next day it was diagnosed she had 2 bowel obstructions. She went into surgery that day and is doing well. She is still there as it has been just a day after her surgery but I have to give this hospital and staff the best rating possible. They were all so kind, caring professional and understanding of not only the patient (dog), but the owner(s) as well. It is rare today that the words "customer service" is lived up to, but in their case they live it . Of course any major surgery is a costly thing but comparatively I find them very reasonable and better yet they were willing to work with me on payment options. In todays world who has the cash on hand to pay it in one shot. They fact that they understand that is a godsend. When I took my dog to the Riverside animal clinic they told me on the phone my dog would not be seen unless I paid X amount when I came in. Shameful. I am so glad I found this facility and staff. Thank you all from the bottom of our hearts, especially Dr. Hereda and Erica. The one MAJOR complaint I have is that NO ONE answers the phones there during business hours. Either they are very short staffed or need to review their phone policy. When I do get someone I normally have to call again 2 or 3 times to get the info requested as they do not call back.

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C. Snipe

I LOVE this place! 1st experience and they were just wonderful. Called on a Friday nite at 930pm because my precious lil girl was wheezing. The after hours said Id get a call in 30 min. In less than 15 min, Erica was on my line. She was at an airport in FL on her way back and took the time to hear about Pebbles symptoms before she boarded. She said if I wanted, someone could meet me at the office in 30-45 mins, or just observe my dog for an hour and call back if I wanted to come in. If I was ok shed see me at 945am with the Dr. The next day. Taylor greeted us as we had no wait. I was even given coffee. I met Erica and Dr. Damian, as I called him, and they began the exam and bloodwork. They explained the process, gave me a very fair estimate, which came in even lower after her diagnosis, and I was very pleased. Great loving caring people who are honest, doesnt pray on your emotions at a stressful time or try to rip you off. Thank you all sooooo much!

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Beth Todaro

Upon recommendation from a coworker, I gave this office a try and I am so HAPPY to have found them. I am a pet mom to 4 dogs and a cat so we have lots of vet experience and I can tell you that Dr. G is very caring, concerned, knowledgeable and experienced. This office has seen me through happy times and difficult times, offering support and guidance all the way. I wont use this review to discuss the monetary aspect of vet visits, because everyones experience is unique to their situation. I have found their services in price to be inline with the other vet offices, and besides, the most important feature to me is the care my pet receives from my vet, which you cannot put a price on. Thank you Westerville Veterinary Clinic for being part of my pet family!

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EM

Emily Tryon

Dr. Hereda and Dr. Giancola are excellent. My dogs are beloved family members and I trust the staff at Westerville Veterinary Clinic to treat them with the utmost care and respect. Each experience Ive had with the clinic, from a minor ear infection to a major emergency surgery, was positive (as positive as a situation can be when my pups arent well). Also...if youre thinking about getting the platinum membership...DO IT. As a student, this allowed me to financially plan for emergencies. I never would have thought my dog would need TWO major surgeries in one week and having the platinum membership took much of the financial worry away from an already stressful situation.

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Brian Asher

When we moved to Westerville last year we wanted to give them a try and we are very pleased that we did. We take both of our dogs and really enjoy the staff. We always go right back to a room and the wait time is minimal. They are so friendly and knowledgeable. Unfortunately we had to put one of our dogs down a couple months ago due to cancer that they were able to detect in its early stages and were able to give her the best quality of life that they could. But they took a very tough experience and made it as easy as possible for us.

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Alec Iberg

Flat out- I love this place. I am so happy to have this as my home vet, it is a blessing. These people are very sharp and very passionate about pets and caring for them. Always knowledgeable and willing to help with anything, plus I can ask my dumb questions and not feel intimidated. I have never been treated with anything less than kindness, and from the moment you walk in- the receptionist is warm and welcoming and prompt. Fairly priced too; you will not go wrong here.

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Breanna Morgan

Front office staff is so quick to get you off the phone. Called to ask what the latest time we could drop off for boarding was and was told 5:30pm. Got there at 3:30 ON OUR WAY to leave and turns out they were closed. Girl on the phone didnt bother to realize that they apparently close early on Wednesday when I called earlier. Great way to end a vacation before it starts. Such a disappointment.

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JE

Jessica Hettrick

Weve been taking our dog Trick here for years. Its been through a few management changes, but were still happy with the care. We also subscribe to their monthly platinum care plan; cheaper than pet health insurance, and more comprehensive. Worth checking out!

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JA

Jada Tilton

WestVet did an excellent job getting my dog in on a Sunday on a holiday weekend. They took an xray which showed no broken bones and gave her pain medication until she could see her surgeon. We were both treated very well! Im eternally grateful!!!

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Kristina Rowland

They put you at ease as soon as you walk in the door. Concerned about your pet, (and you) communicate choices effectively and make themselves available...not sure how you improve on that. Our fur friends have found their permanent fur doctors.

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Richard Fidler

Dr Stoughton is the most caring and loving DVM weve ever used. He takes as much time as you need and cares for your pets like he does his own. There is never a problem getting seen and all our questions being answered. The best of the best!!!

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Marge Edwards

The Westerville Veterinary clinic has been there for ALL of our dogs. The staff is like family, always loving and helpful to our pets, taking the extra time to make each patient feel important. We will always use their services.

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