Albany Eyecare

2330 Heritage Way SE, Albany, OR 97322, USA

Category:	Optometrist
Address:	2330 Heritage Way SE, Albany, OR 97322, USA
Phone:	+1 541-926-6077
Site:	albanyeyecare.com
Rating:	4.8
Working:	8:15AM–5PM 8:15AM–7PM 8:15AM–7PM 8:15AM–7PM 8:15AM–5PM Closed Closed

Location

Photos 6

Reviews 16

Mckenzie Ann Hughes

After solely going to Albany Eyecare for over 10 years (since before their location move), I regret to say I can no longer accept their services. While their Dr.s are wonderful, informative, and understanding, their customer service on the other side is spotty and in decline. It has taken over 3 months to receive a pair of glasses under warranty. As a college student, I rely on my glasses to get through hours of studying. Throughout these 3 months, endless phone calls have not been returned, leaving me to wonder what is going on. Finally, after some information, I was informed it would take an additional month to receive my glasses. There were some options to remedy the situation in the meantime, however they were poor solutions. My warranty would also not be extended despite the 3+ months I have not had glasses (the original were due to a manufacturer error, what if the new pair are also compromised)? My family has had other issues as well. I will now be taking my service elsewhere. With the high expenses you would expect a place to take care of their customers.

Jessie Schra

Went in a month ago ordered and paid for new glasses. Stopped by today to ask if there was a problem with my order since its taking forever. They inform me my glasses came in that they sent someone a text message 2 Weeks ago. Then I waited over a half hour. They finished helping the only other customers and went to lunch or something. When I asked to receptionist she said they are very busy with other customers. They didnt care my mother and two young kids were waiting in the car and told me to continue waiting. I wasted another 5 to 10 minutes and left. Update I went back the next day got my glasses with almost no wait once the kids were with a babysitter. They were very nice and apologized for the issues I experienced. They are still looking into why I was only sent a text message not a phone call. I have been a customer at Albany Eye care for close to 30 years and have received great customer service over the years and will continue to take my family there.

Josh Brown

Great experience here just yesterday. I was looking for a modern eye care practice with up-to-date technology and that is exactly what I got. They have a very professional and friendly staff, that has their stuff together. My experience was seamless from the time I called to setup my first appointment through picking out my frames. Also, my optometrist, Dr. Jonathan Berry, was very thorough, chatted with me about my hobbies, and answered all of my many questions! They also have a huge selection of frames to choose from right there in the store so you can try them, from name brands to more cost effective options. Highly recommend Albany Eye Care!

Emily Hall

Whether its answering questions, finding the perfect frame, or providing emergency replacement glasses - Albany Eyecare has exceeded my expectations EVERY time. I wanted a specific look of sunglasses; they looked (for 6 months) until they found them for me. And then gave me a great deal on them! I broke a pair of glasses and needed a very quick replacement pair (Im a wedding photographer and I wouldve had to give up business if I couldnt work). They helped me replace my glasses ASAP and again gave me an AMAZING deal. They turned my traumatic glasses-breaking into an evening that ended in laughter. Thanks so much!

Rosanna Bigford

Ive seen a couple of doctors at Albany Eyecare and theyve both provided comprehensive eye exams and great service. Everyone has been friendly and welcoming from the receptionist when I walked in the door to the glasses tech who helped me shop for frames. I have a hard time choosing frames and the techs ordered in new colors without having to commit to buying them and even let me check out some frames for a few days to wear around and decide which ones I really like. They also know exactly what my insurance will cover, and are very up front about out of pocket costs.

Joe Pham

Dr. Brittany was an excellent optometrist. She was informative, attentive, and answered all my questions. My six year old was with me and the staff was great with him as well. Especially since he was getting himself into things. The office environment was cozy, very clean, and my overall experience at Albany Eyecare was excellent. I was truly impressed and will highly recommend this facility to any of my patients in need of quality eyecare, Sincerely, Dr. Joe Pham DDS

A Private User

I am a disabled vet and it takes forever for the VA to pay for services Albany Eye Care understands that and is willing to wait for payment. Plus they provide excellent eye care with all the latest technology. The Despensing Opticians are friendly and take the time to do the measurements to send to the VA even though the VA is providing the glasses not them. My wife also uses them for eye care. Highly recommend.

Tony Morrison

I have been a patience of Albany Eye Care for years. I have NEVER had a problem. They always take care of me. My family goes to them and many co-workers. We all have had the same great caring service.

Mike Norman

The staff are friendly and helpful. My husbands glasses were mutilated by our dog An attentive technician rushed over and repaired within minutes, at no cost to us. Very grateful! Giana

Bobbie Stasi

I had an issue. They called me about it and now its all cleared up. Tyvm. The service at the time of me getting my glasses was great. Very helpful and patient.

Teralee and Doug Weir

We have been going here for a long time and they do a wonderful job and care very much about you as a person and making sure you get the best possible care.

Andrew Howell

The Doctors here always provide me with great care and they have a really nice selection of frames to choose from - I would highly recommend them.

Carson Kutsch

Great experience. Dr. Adams and her team provided great customer service and did an excellent job. Thank you!

Christopher Ketcham

Dr Berry is fantastic! Staff is always helpful and friendly. We love Jennifer Wooden, she is a rock star!

Brad B

Dr Blair is awesome he has been my DR for many years, great guy

Michael Wall

Very professional, great staff, very helpful.