Custom Eyes of Albany

Reviews 9

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Amanda K

I was really looking forward to working with Custom Eyes due to their high reviews. Unfortunately, I was really let down. Depending on who I talked to on the phone, I would get different service. Some staff members were incredibly friendly, others not so much. I was told they would need to send in an authorization form to my healthcare provider in order to get pre-approval for me to be seen. They took down all of my information and told me it should take about 14 days. They told me to call in around that time if I had not heard from them. I called at the two week mark, and was told they still had not heard back. I called a week later, and was told once again they were not sure of the status. The next time I called they took down my name and number and told me that they would check on the status and get back to me promptly. I hadnt heard back from them so I called them right before closing. The lady who answered, Mandy, said that they were very busy that day, but she still had my information and promised to call me first thing the next morning. Two days later I still had not heard from her. I decided to call my health network to figure out the status on my own. When I got a hold of my health network, they let me know they never received an authorization request. At this point they suggested another eye clinic. As soon as I called the other eye clinic, they were able to make me an appointment right away. I decided to call Custom Eyes just to let them know about my experience, and I was immediately transferred to who I think is the manager, Mandy. Mandy insisted that she had spoken with someone two days ago with my health network, who said that they were backed up and dealing with other issues (If that was the case, I wondered why she didnt call to update me as promised). Considering I had already spoken with my healthcare provider, and they explained to me that they had not received an authorization request, and that it would take no more than 14 days guaranteed, I truly feel like she was lying to me and making excuses. To which is very unfortunate. I have now wasted a month of my time, but I am very happy that another eye clinic was able to accommodate me so quickly. I hope this review can save somebody else the same stress I suffered.

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Katleen Smith

This place is an awesome family owned business who treat you like family. They are very welcoming and truly care about your needs. Jess was patient with me in picking out some new eyewear. She gave her honest opinions about what frames fit my face and was very knowledgeable and in tune to what I was lookimg for. Once the perfect frame was picked, Mandy tag teamed and walked me through the various lens options I can have and suggested a solution for what I need. They didnt try to oversell anything or push anything on you. They simply provided information for you to choose from. If I could give 10 stars, I would. Highly recommend.

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Erica Floro

I wish I could give this place 10 stars!! I had the best experience with them from start to finish. I was able to schedule an appointment and be seen within just a couple days. Then the staff was so wonderful, they treated me very well and were so helpful. I even walked out of the office with my glasses on my face. They went above and beyond, I couldnt have asked for better service. I will be recommending them to everyone I know and dont know. Thank you so much!!

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Jessica Burris

My family and I have been going here for a few years now. Last year we wanted to see what else was out there and took our daughter to another local eye care place. Although they were nice, they did not have the large selection and wonderful customer service that Custom eyes has. You all rock!!

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Tiffanie Colt

This office has the best costumer service. My whole family goes to this office and we love it. Theyre very patient with my littles and they have a great selection of frames. Dr. Estes is very kind and the office ladies are awesome. If I could give this office ten stars I would!

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Lori Miller

The doctor and team have been absolutely awesome! Ive had some challenges with getting contacts, but they have been extremely patient, and helpful throughout the process! I highly recommend their services to anyone in need of eye care in the Albany, Oregon area!

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Amithyst Bosley

My whole family and close friends have been patients here for 10+ years and weve never been dissatisfied. They listen, make recommendations without being pushy and are a great group of people!

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aj riv

So I have to wait 4 to 6 weeks for my glasses. Because of their lab in Eugene. I did not like this at all I am very disappointed. Looks Im going blind for a couple weeks.

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CA

Calvin Toole

i was told it my glasses would be in in 2 weeks. It took 71 days. They didnt even have an excuse. Im very disappointed

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