Willamette Dental Group - Corvallis

Reviews 4

XU

Xuan Cheng

For the 2 years my kids were with Willamette Dental, we have always paid on time and always have insurance coverage. But my daughter was sent back home for her cleaning appointment scheduled 3 - 4 pm on 10/10/2016 because I told the office that I dont bring insurance cards to work place after a very long trip when my insurance cards were all locked in the Safer. I did mention to the staff that I have UnitedHealthCare Plus plan and I could only find a scanned card information in my hard drive so she may check if she could find dental service from there and let me know if that doesn’t works, that was around 2:58 pm. 12 minutes later my daughter was driving home telling me that my insurance card didnt work, and they offered her to reschedule to one month later. I called back the office asking why they didnt call me back so I may pay cash or credit card, and I indeed by that time have found out my dental card was Signa? They couldnt give me a good explanation except rigidly stating my daughter is 18 now and can make a decision to reschedule. But they didnt know I am the one who pays for my daughters expenses and my daughter knows nothing about my insurance. This is understandable if they can’t trust a long term customer with good records, and are not sensitive enough to avoid rejecting a youth just turning to 18 with no fault of her own. The worse part upset me is the next. The office manager called me upon knowing my complaint and tried to fix the complaint by telling me how long they searched for my insurance card information and how much they run out of time until they didn’t have time left to do the work for my daughter….and that 15 minutes was not enough to work on my daughter with cleaning and checkups. I told her that the information she provided was false (either the staff member was lying or the manager was lying) because my daughter’s call to me was recorded in my phone system at 3:10 pm and that’s when she already left the office and driving, so I estimated my daughter left the office around 3:08, which means there were about 52 minutes left on my daughter’s appointment. Being unfriendly or rigid in rejecting my daughter for her appointment without asking me for options is not a big deal, but the lie or inaccurate information I was being told make me immediately withdrew my son and daughter from their services.

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JO

Joshua Miller

I visited for a checkup for this first time and they seemed ok to me. I appreciated that the dentist wasnt trying to upsell me on unnecessary dental work and seemed interested in the long-term health of my teeth.

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KR

Kristi Chittim

Dr. Amity Wrolstad is always great ti see. She is very kind and gently with my children. They love her.

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MI

Mikayla Johnson

Was niceblbtipl he pulled my teeth out and told me to "just deal with the pain"

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