Tigard Animal Hospital

Reviews 3

HE

Heidi Johnstone

Zero(I had to put one star).....I had been taking my dog/cat for care here and no complaints, I had heard all the comments by others saying how Tigard Animal Hospital up-sells and is expensive, but the staff were very nice and helpful and I had not had any concerns. Then took my little chihuahua in for pain in her back because she jumped off the bed accidentally. Now I have taken my pets to some of the best vets on the west coast in Southern California and have experience and knowledge in the different modalities available like, acupuncture, cold laser, chiropractic and rehabilitation. When I brought my chihuahua in I knew the problem and was expecting some pain meds, and I would do in-home therapies I knew, but Dr. Lawler said she knew veterinary chiropractic and she could adjust her....now mind you I have seen this done and vets use what they call "activators" which are like soft little taps on the affected areas with an instrument specifically designed for this.....so when she picked up my dog I thought she was assessing her , but before I could say stop, she pushed my dog to her chest, with a chest to chest position, which scared the heck out of my dog and squeezed her , which caused my little one to scream in pain because it caused her knee to pull out, injuring her patella(they have very small knees/patellas)! Now she already had one bad knee from a slip, and I had it treated and so I knew what happened. THIS IS NOT HOW YOUR ADJUST DOGS, ESPECIALLY SMALL DOGS AND THIS MANEUVER OR WHAT EVER SHE THOUGHT SHE WAS DOING INJURED MY DOG! So I called around and got in touch with my old vet in So Cal, and they said they had never heard of such a procedure to push the dog to the vets chest, this would certainly make the dog scared and that would not help nor was this recommended. I contacted them to complain, and got no where, asking for credentials and licensee to perform chiropractic, nothing to verify any education. I also asked how they could help, and short of surgery, there was nothing, like they did not know how to handle this or other options to care for my dog? Now mind you, my daughter works for 2 of the most respected emergency/specialty vets out of state, so she instructed me to ask certain questions and she got information as well on the supposed "adjustment", Dr. Lawler tried, which no vet had ever heard of. So I went to the vet board here in Oregon and all they could get was the clinics director Dr. Genova (who was no help) telling them that she did have some training in Texas?, but no details on how or where she got her training or credentials. I cannot tell you how irresponsible it is to practice a procedure you are not fully trained hands-on, certified, and licensed in (never saw or was presented with any certification or verification when I requested it), with no verification available upon request. I trusted this establishment, and it seems that that the health of my poor little dog is not important to them, especially with her whole life ahead of her, especially in regard to her mobility and I take really, really good care of my animals like family and spare no expense. I have since gone to another vet who is absolutely wonderful and I am treating her knee(s) and she is doing really well; with common treatment/modalities that Tigard Animal Hospital could not provide. I have nothing good to say about Tigard Animal Hospital. If the vets are practicing veterinary care this way on something like this, I could not imagine trusting any vet that performs like this with more serious or invasive surgeries that could have more dire consequences...like death! ZERO ON TRUST. FYI: this was a few years back and just wanted people to know, I am glad this review site is available, did not know.

GR

greg b

This Vets priority is making money off you - not whats best for your pet. DO NOT RISK YOUR PETS LIFE HERE. I was new to the area and took my dog here despite all of the bad reviews because they were open on Saturday and my dog needed to be seen immediately. After an exam the Vet convinced me that her problems could be cured by changing medications: she was on 3 medications at the time and they wanted to change some of those and add her to 3 more. In addition, they wanted to do more tests and blood work to confirm their prognosis. When the vet tech brought me the medications they had given me a 3+ month dose of the medications. I questioned the quantity because we weren’t sure if they would even work. They told me that if there was a problem with the medications they would “take care of it”. I paid my 500$ bill and left hopeful that this medication would help her get better. Later that night they called and said the blood work came back OK which reassured me that her issues would be resolved by the new meds. Over the next few days she didn’t get better or drastically worse. I called asking for the vet that saw me and they said that she was off for the rest of the week and there was no way I could leave her a message (they could leave a note for her). I asked to talk to another Vet and they said no one else was available and that I should call back another time. The following morning my dog took a serious turn for the worse so I took her to another vet where we battled organ failure for a day or so before we put her down. I don’t know if it was the new medications that caused the issues but that’s not the point of this review: I can give them the benefit of the doubt on their treatment because I understand that this kind of care is far from perfect. The reason I’m taking the time to write this review is the lack of compassion from nearly everyone I talked to after she had died. We talked to several people at this place before anyone even thought to give condolences or ask what happened. They didnt even want to begin to have the conversation about how this could have happened. I asked to give the medication back and they said I could donate it to them but they couldn’t refund back the cost of the medication, exam, or tests. I talked to the vet in charge and she came down hard on the business side like you would expect when dealing with a car dealership or broker...not a vet. The lack of compassion from everyone we’ve dealt with at Tigard Animal Hospital was disgusting. It’s 100% clear that this place is about making money first. Stay far away, if it’s an emergency or the weekend and your regular vet is closed don’t do what I did and ignore all of the horror stories on yelp. Go somewhere else.

JE

Jennifer Day

Our beloved family dog was diagnosed with Pyometra by another Animal Hospital yesterday. The staff at that hospital gave us a quote for $2,000- $2,500 and told us if she didnt have the surgery she could die in a couple of days. My husband and I tried everything to come up with the money as fast as we could but couldnt. Our kids were sobbing in fear that we would loose our eldest dog and there was nothing we could do. After taking advice from a family member and a family friend who told us she needed to get spayed, we chose to look at other options. Through the Oregon Humane Society we were referred to the Tigard Animal Hospital. We called and even though they were booked, they asked us to bring Sophie in right a way and quoted us over the phone $140. My husband rushed Sophie in and they were there waiting for her. They assured my husband everything would be ok and even though Sophie showed signs of her cervix being closed and the infection in her uterus, that their doctors were very skilled and she would be ok. Later they called and said they were able to get a donation for Sophies surgery so the money we were going to put towards her surgery would be able to go towards other things she needed. Because we lived in Portland, my husband was planning on staying in Tigard until he could bring Sophie home. Then an employee who lives closer to us offered to bring Sophie back with her and meet us closer to home. All because she wanted to make sure Sophie had enough time to rest before she came home. Sophie had some complications during the surgery. The puss from the infection leaked into her stomach. The Doctor spent 15 minutes flushing out her stomach and gave her an antibiotic shot to fight any other infections that might spread to her organs. Sophie is a fighter and she came out of surgery great. I loved getting a call from the Dr. who performed the surgery because he was able to explain everything to me and what we needed to do for Sophie. After everything that Sophie went though, this was the best place for her to be. She is so loved by my family and Tigard Animal Hospital showed her every ounce of love that she deserves. Because of extra antibiotics the bill was slightly higher. By that I mean $50.00. But it was worth every penny and more. My family will always be thankful to the Doctors and staff. I trust them more than our the vet we have had for 8 years. A Million Thanks!! My kids instantly wanted to show the staff how much we love them for what they have done for Sophie. This is just the begining.