Category: | Veterinarian |
Address: | 2544 US-30, Hookstown, PA 15050, USA |
Phone: | +1 724-573-1212 |
Site: | hookstownanimalclinic.com |
Rating: | 4.2 |
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Alicia Mader
We have been taking our pets to this clinic for 20 years, but we will not be returning because of the way we were treated yesterday by the doctor. Our beloved kitty suffered from kidney failure, dementia, incontinence, and was very uncomfortable from joint pain. She was 19 years old. We made the difficult decision to end her life with dignity because she was suffering. The nurse was very kind when we discussed the reasons for our decision, but the doctor didnt even address us in full sentences ("Eating? Drinking?") and examined her for 5 minutes. Even though she did perk up a bit when the doctor was in the room, our kitty was clearly underweight and suffering. The vet said "Well, she doesnt look done to me! Lets try some pain meds to see if she perks up." She was 19 years old - pain meds would have only delayed the inevitable. It was time to make the right decision for our cat, and it would have been appreciated if the doctor respected our wishes. When I paid the bill, I realized that she charged us an exam fee for the 5 minutes that she treated us and our decision with disrespect. It really seemed to us that she wanted to prolong our kittys life so we would have to come back and pay another exam fee when she didnt improved. Her mind is clearly on the money and we will not bring another pet to suffer at her hand. If I could rate this doctor lower than one star, I would. We really liked the previous vet at this clinic, and the current doctor is a joke in comparison to him.
TO
Tom Mack
I dont know if I just havent been going long enough or what, but I dont see where all the one stars are coming from. My wife and I brought our cat here to be spayed and we were met very pleasantly and with nothing but professionalism. We didnt speak much with the doctor, but we didnt need to seeing as the very polite woman working the front desk answered all of our questions. I had looked up prices before making the appointment and what they charged us was pretty much the middle of the road. I dont have a single thing to complain about and I will bring all my pets here from now on.
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Linda Torek
They spent a lot of time with my dog being she was terrified of the vet. Everyone is really nice. Highly recommend!