Quest Diagnostics North Broad Street

Reviews 17

EL

Elizabeth Martin

*****a redacted copy of the letter that was sent to the corporate office. I waited OVER 3 hours!! **** To Whom It May Concern: This complaint is regarding my visit to Quest Diagnostics located at 227 N Broad, Philadelphia, PA on January 27, 2017. The employees involved are named Jason & Talia. The employees called patients by first AND last name. The employees left my drivers license at the front desk, face up. The information on my license was visible to anyone signing in. When I complained about the HIPAA violations I was told by Jason, "Ive been working here for 5 years and this is how weve always done this" I specifically asked Jason & Talia to be referred by my First name a last initial only, because I didnt want my name announced. Jason waved me away, and said "you can go over there with all of that" After waiting nearly TWO hours, I was finally called to give a urine sample. Jason did NOT open the packaging in front of me. I had to use the general restroom for testing instead of the "normal" restroom because according to Jason, the lights werent working in the normal restroom. It should be noted that there were NO biohazard containers in the restroom. And the patrons couldve easily hid specimens for patients in the trashcan. The specimen left my sight for nearly a minute. I questioned this process because it differed greatly from my prior experiences. I was met with hostility and was told that my employer would be notified and I would have to test on another day. Talia and Jason were extremely rude, disrespectful and unprofession. My request were not unreasonable - I simply asked for my privacy to be respected. I would like the two employees to be reprimanded and re-educated about HIPAA and patient privacy. May you please let me know how you intend to address this issue so that I can proceed accordingly. Ill wait to file formal HIPAA complaints with the OCR and Joint Commission pending the resolution of this matter.

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A

A Private User

I went in there with no receptionist outside. I called for a long time. Another woman walked in as well and we were both confused. I then went into the back to see if anyone was available. I found them all in their break room, and when I asked politely, they gave me attitude about interrupting their break. Im sorry, but this is your job, and if someone isnt up front, then what do you expect us to do? The woman taking care of my paperwork then looked like she hated working there--which might be true but its not my fault. She had lots of attitude, and she often stopped paying attention to me to pay attention to other co-workers who were joking around. Overall, I felt like I was treated very poorly. This place needs a new staff.

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DT

DTExecutive Tran

It was horrible. Since it was around lunch time, the front desk was more concerned about ordering lunch from the Chinese restaurant. They placed their order while I was there - fried rice without pork, pepper steak, etc. Trey and the other two ladies were not concerned about moving the line and getting tests done. The entire staff was rude. I got there around 1:00 pm and test was performed around 2:00 pm. This place needs a whole renovation with new staff and better office appearance.

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JA

Jasmine Mannings

Ignorant and rude. And they definitely dont give two #%?$! About their job. Called in to ask general questions about the drug test and the man talked to me like I was stupid. Then showed up at 10:30am and the lady told me to come back in an hr bc they were going to lunch. Their lunch starts at ELEVEN AM. Please fire the staff. Theyre giving this company a bad rep. Who in the right mind would hire these ppl ?? -_-

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BR

Brianna Cook

Came at 12 didnt leave til 2 I was rudely told that I would go in order based on when I signed in even though I had an appointment. Only one person was ahead of me on the list. I ended being called after 10 people came in. Why was I the only one there for 2 hours and everyone else for 15 to 30 minutes. Whats worse is that everyone else got an apology for their 15 to 30 minute wait except for me.

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DA

Daquane White

First they come in late after their lunch break then have a attitude, like the people waiting in line did them wrong , dont go here they are horrible

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MI

Mike Devenney

In and out quickly and the phlebotomist kept up a steady stream of chatter while she drew my blood making it more pleasant than my usual blood draw.

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A

A Private User

I went in here, it was dirty, and there was no soap in the bathroom. I told the lady at the desk and she said "yeah thats about right." so I left.

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KR

Krystal Grecco

Had apt for 330pm. Got there and door was locked. Called multiple times no one answered. Called main number and they could not get anyone either.

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SH

Shirley Wilson

The customer service there is very rude and unprofessional. They need a whole new crew if ask me!! Worst place Ive ever been!

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JO

Joseph Ranonis

1 star is generous. They dont understand VA billing . Comouter crashed, wasted 2 hours due to ineptitude.

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KE

Kevin Zhao

Front desk lady is lazy, unhelpful, and unprofessional. Do not recommend coming here.

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JI

Jim Suddarth

They have improved this place. Pleasant experience since last time I was here.

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CH

Christine Thomas

The staff is slow, unprofessional and rude....

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SA

Sara Taylor

Rude, minimally competent staff. Enough said.

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KH

khiyere thomas

The front desk lady is very ignorant

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VI

Victor Weeb

She so brutal!

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