The Cat Doctor

Reviews 4

DA

Danika Nieves

Dr. Eigner at the Cat Doctor misdiagnosed an eye infection in my cat, Bosco. I paid her $300 and she prescribed three different eye medications, but the next day Boscos eye looked worse. I called the office, and the receptionist told me to email Dr. Eigner pictures of his eye, which I did, and her reply only suggested that I bring Bosco to a specialist at another exorbitant cost if I was really concerned. The eye looked better for the next couple days, so I diligently continued with Dr. Eigners medication regimen instead, but a few days later it began looking worse again, so I brought Bosco back to the Cat Doctor. Dr. Eigner did not know what was going on, and a veterinary ophthalmologist agreed to come in and look at Boscos eye, so I left him there for the afternoon. When Dr. Eigner called me later that day, she told me in her own words that the ophthalmologist had said she should have initially given Bosco an antibiotic, and now it was too late for his vision and the eye needed to be removed. I asked Dr. Eigner if the surgery would be close to a grand, and she replied, "Oh no, I dont think its that much," so I agreed to the surgery without knowing the exact cost. Bosco could stay at the Cat Doctor while he awaited surgery the following Monday. I later found out from the front desk that Dr. Eigners estimate for the eye removal would be upwards of $1100 (which I dont have), and she would not operate on Bosco for a penny less, even though her own error led to the situation. I called the rescue group in northern NJ where I had adopted Bosco, and their vet will do it for $150 but cant until next week. I told Dr. Eigner that another vet would be performing the surgery, but that I couldnt get an appointment for several days, so I asked for them to at least hold Bosco and manage his pain in the meantime, since they provide boarding services anyway. In response, Dr. Eigner insisted I pick up Bosco right away, even though I dont have a sterile environment, or painkillers to give him, or medical knowledge about what to do if his infection spreads, while he awaits surgery with the affordable vet. Dr. Eigner became irate when I suggested she had made the wrong call by not giving Bosco an antibiotic and that the least she could do was board my cat and keep him comfortable until I can bring him into surgery next week. She yelled at me that she "doesnt care about my cat," and that if I didnt pick him up that night, she would "dump the cat at my doorstep" on a night that fell below 30 degrees. Meanwhile, poor Bosco is in excruciating pain and has his eye rotting out of his head while he waits this long for surgery, because the Cat Doctor wont do anything for him for less than $1100 even though it was the result of Dr. Eigners misdiagnosis. I expressed my concerns about Boscos pain when I picked him up from the Cat Doctor, and the receptionist responded that the practice would not dispense any pain meds for Bosco. I asked what I should do to minimize his suffering for the next few days, and she shrugged. "Compassionate care" indeed. Dr. Eigner is clearly more concerned with covering up her diagnostic error that blinded Bosco than she is with the suffering of the cats under her care.

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A

A Private User

We did not have a good experience with anything except for the front desk was nice...they took our cat on short notice when we got evacuated out of NJ because of the hurricane and that was nice and the front desk was friendly...BUT the thing that really made me mad is when I went to visit my little guy he was in this TINY kennel with a little piece of cardboard (no litter on it) for his "litter box" right next to his food ...and he had no idea that was a "litter box" so he held it until I came to visit he was there from a Friday to a Monday and he went potty once (as far as I know because they didnt keep record of his eating or bathroom) so that was the first thing that made me mad. Second he was scared and it seemed they were not trying to comfort him and the room he was in smelled like pee and he reaked when I picked him and as soon as he got in the car he peed and pooped on his blanky because he held it in and couldnt hold it anymore (he had never done anything like that ever, he well potty trained). He was STARVING when I got him home, I know that they had food for him but he was so uncomfortable there not being able to go potty he wouldnt eat....and to top it all off he got a cold from being there so on top of the very expensive $128 for 3 nights in a tiny hell hole we have to get him meds from the vet...he was so happy to be home as soon as I picked him up and he was in his carrier he started rattling it all around and crying so loud to get out of there! Like I said the front desk nice, not very helpful though..sorry this is so long but a lot really upset me about that place.

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A

A Private User

I, personally have had nothing but extremely positive experiences at the Cat Doctor. I cant honestly speak about Dr. Milner or Dr. Eigner, as I have not had very much contact with them. But, let me tell you that there is no better vet in this world than Dr. Andeer. If you go to this office, DEFINITELY request to see her. She is incredibly knowledgeable and truly does care about the welfare of your cat. Yes, the Cat Doctor is a little pricey, but Dr. Andeer is VERY sensitive to folks who have financial concerns. My cat needed surgery very recently and the estimate she gave was quite expensive. I got another quote from a vet outside of philadelphia who could do the same procedure much cheaper. When I told her I was going to this vet, she couldnt have been nicer about it. She literally expressed to me that what most matters to her is the welfare of my cat. She agreed to answer any questions (over e-mail!!) I had while my cat was under the care of another veterinarian and enthusiastically agreed to continue to see my cat as his primary care provider despite the fact that I went somewhere else. I was truly and deeply touched by this. Dr. Andeer is the real deal -- infinitely knowledgeable and one of the kindest people you will ever meet. It is obvious she is passionate about what she does and your cat couldnt be in better hands than those of Dr. Andeer. Also, the reception staff is SO friendly and helpful - one could not ask for better customer service.

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A

A Private User

First, I have to say the office is beautiful and is so clean. Doesnt at all smell like a vet office ( no chemical or pet odor) I got an appointment the very same day I called and surgery the following day. I took my 3 y-o Bengal cat in on 5/12/08 because she broke her tooth. They examined her and told me exactly what was going on and gave me a quote for surgery/extraction. ( The final bill was actually $100 less then the quote) Everyone there was friendly and I could tell they really do love all the cats they treat. I picked her up the next day and Alex thoroughly explained what they did in surgery. They were so knowledgeable. Dr.Milner is wonderful. They whole experience was fantastic and my Bengal is doing great! Very glad I found this cat vet!

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