Bon Secours St. Francis Hospital

Reviews 3

AN

Andrew Rustin

I had to take my girlfriend to St. Francis the other night due to chest pains. When we arrived she filled out all the paper work and checked-in without a problem. We were told that my girlfriend would see a doctor and get a chest X-ray and then we would be on our way. Little did we know that this short seeming visit would turn into 4 hours of hurry up and wait. Once the nurse called her back to check vitals everything went downhill from there . The nurse was by far the most unprofessional and rude individual I have ever encountered. She was very demanding and made my girlfriend very uncomfortable. She never once sterilized BEFORE or AFTER handling any of the equipment to check vitals or even before touching my girlfriend. And this included AFTER A URINE SAMPLE (which I will discuss more later). After vitals were checked they asked us to step back out into the waiting room because no available rooms were prepared. A room opened up fairly quick and we were escorted and waited for the doctor to come. A nurse told us there was a trauma and that all the doctors were busy at that time but that as soon as someone was available they would be back to help us. About 2 hours later the doctor came in. We pretty much had to restart the process because somehow the nurse that took a urine sample, lost the sample. They had no idea where the sample was or if it had even been thrown away. THEY COULDNT EVEN FIND THE NURSE THAT TOOK THE URINE SAMPLE! They said she would have to give another sample before we could proceed to get an x-ray. Once my girlfriend gave ANOTHER urine sample, a different nurse came in to draw blood. She was the only person that was without a doubt professional and patient friendly. She talked to my girlfriend and made her more relaxed and welcomed. She is the reason this review gets more than one star. After urine and blood had been taken, they took my girlfriend back to get an x-ray. Once she returned they said it would be awhile because they had to check the x-ray and get the paper work done, which we had no problem. The nurse came into our room and said she would be administering an anti-inflamatory. She warned that the shot would hurt a bit and if my girlfriend was going to be okay. She told the nurse everything would be fine and the nurse gave her the shot and left to go fill out paper work. About 3 minutes after the shot my girlfriend turned paper white and passed out. I made it over to her bed in time and caught her before she hit the floor. I propped her up in the bed and went to get the nurse. I told her that she had passed out from the shot and the nurse came in and looked at her and asked if she was okay. My girlfriend said she hadnt eaten much that day and only had been drinking water, so the nurse said she would inform the doctor and left. Never once offered to get her anything that could possibly help with the dizziness. The nurse arrived back and said the doctor wasnt alarmed that she passed out and that he would be in shortly to discuss the x-ray. Once he got back he discussed the x-rays and then left where we waited on the nurse to bring back all the paper work and be discharged. I understand that there are times when patients have to wait before being seen and not everyone is going to get in and out right away. However, 4 hours for a chest x-ray seems ludicrous. I felt like we held up a room that someone with a more serious health issue could have been placed in. I grew up in a medical family and for over twenty years I have been in and out of hospitals with both parents. I have seen the good and bad but I have never witnessed a staff that was so disorganized and unwelcoming. It is a shame that our first visit here was unforgettable in a negative way. We would not recommend this place to anyone unless you are in critical condition or have no other possible option to travel to downtown or Mt Pleasant. I honestly hope the administration for Roper St. Francis actually reads their reviews instead of just having a review section for amusement.

MA

Maui Ramirez

I cant believe I am going to say this, but Roper was worst than Trident. Had to wait for a long time, even though I was having an allergic reaction and had trouble breathing. When I was sent to a room, the lady gave me a gown and walked out the room. Did not hear from anyone nor was I greeted. I decided to call them using the red nurse button after 45 mins. Waited an addlt 45 min to be seen by the Doctor who admitted that he did not even read my chart. He did not even take the time to even scan thru my chart. Anything I told him, was either a uh huh or a nod. My pain level was a 10, so terrible that I cant even pick up my newborn. After I told them(bcuz they dont ever come to check on you), that I was a bit better they quickly sent me discharged papers. He gives me the same medicine, even though, it was not working. I asked him if there any other steroid I could take and he quickly said they are all the same and no. Then I asked for pain meds and he specifically said, I refused to give you anything for pain, bc the government yells at us. I explained that they have my blood, so they can clearly see I am drug free and I am not on no list. He then walks out as I am talking. He comes back with with the same attitude, we talk some more and then he walks out on me again. He comes back in after two mins and says he came back bcuz of what I said about him walking out and that he thought I was finished. Idk how he figured I was done when he didnt even asked me if I was and I was still talking. I was in tears from the terrible treatment. And I do not cry easily. I could go on and on about the little stuff that was unprofessional and disturbing, but I feel that what I shared thus far was more revelant. I will never go to the Hospital again and I will be making a complaint with patients advocates.

CY

Cynthia Courtney

EMERGENCY ROOM was a nightmare!!! I have been in the main hospital for tests and to visit patients several times. I always thought the hospital was awesome. Yesterday I had a 3 month follow up at the Cancer Center next door, my blood pressure was stroke level. I was advised to go to ER immediately. As soon as I walked in the door I saw nothing but bad attitudes from employees. The line to check in was out the door, security yelled to clear doorway to keep door from opening...then yelled because we werent in a single line. People waiting in line were treated like criminals visiting criminals. Only one person in a box booth checking people in, and fussing to sign front and back of paper. If you didnt sign the back...then she yelled at you. Two men in front of me, one couldnt speak English and had an earache. Employee handed paper in Spanish, his friend took it and said he cant read. ER check in woman kept saying he can read it...its in Spanish...said it over and over. Security yelled have a seat your holding up the line. I saw the one man read the paper to the other and have him sign. He couldnt read and the employee shamed him because of it. If you leave the line...you go back to the end of line. I waited for an hour and a half. Several people that had just come in were called back. They didnt appear urgent. Then they called guy with earache that couldnt read. He was in front of me in line. I waited longer..and then told woman in window I was leaving. I was appalled at the two security guards and their attitudes, barking orders and yelling. No compassion at all. Most people go to ER for emergencies. I will never go back...and wouldnt advise anyone to visit this ER...very unorganized, stressful and bad attitudes. A real shame since the actual hospital itself is so awesome.