Doctors Care: Congaree

Reviews 10

RI

Richard Derr

Need medical papers faxed? Good luck with that. While I normally love this place, as the staff is always very courteous and friendly, I have to give it a bad review. I have been promised every day since April 28th until May 6 that they would fax my medical records to UNUM for my short term disability claim. The doctor or staff keeps losing and then forgetting my paperwork. My work wants answers and my insurance really wants answers. How hard is it to have a doctor sign a paper? This should have been done by April 29th, at the latest... yet here we are on May 6 and they are still promising "Today for sure" that they will be faxing my records over. Normally, I would give you the highest rating possible, as I love your staff. But, through your forgetfulness and lack of urgency, it has really cost you. The lack of urgency they have shown has now made me late on payments as I cannot get my short term disability checks until they fax my records over. I am not sure I will ever be back and I will warn people that ask me about your establishment. Normally this a good to great place to go... just hope you do not need records faxed over to anyone that require a doctors signature.

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Tim DeBrock

So here I am again with issues with my blood pressure medication. In March 2017 it was like pulling teeth, they wanted me to come in to have a check up before they would give me blood pressure meds. Well they finally gave me blood pressure meds to give me time to come in for a check up. I came in for my check up 4-25-17 and had a check up and they gave me blood pressure medication, thinking it was for another 6 months I would be able to call my medication in to the pharmacy, wrong they only gave it to me for a month and now they want me to come in again before they will give me my blood pressure medication again. I have been going here for the last 5yrs, and know they say their policy is for me to have a family doctor to actually give medications on a regular basis. No one has ever told me that, they change policies like they change doctors here!!!! I will not be going back.

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Kendal Bryan

Alexis at the front desk is the most rude secretary I have EVER encountered. In my HOUR wait (even with checking-in online) I heard her saying to other coworkers "I cant wait to go home" about 4-5 times! Not only that but I asked her if she needed proof of insurance (as most places ask for up front) and she threw her hands up and acted as if it was such a burden for me to ask. Definitely needs to keep her frustration to herself, especially when customers are around. It also took her TWO HOURS to tell a man that she wasnt able to verify his insurance. It should not take that long to verify information. Checking in online is a joke. I spent over an our in the office for something that takes MAYBE 5 minutes. I will not be returning and do not recommend anyone to go to this office no matter what your needs are.

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brittney thompson

Im currently in the process of being deployed so i was sent to this location to do my medical exam. Everything was fine up until last week. All my paperwork is finished. However my iron was low so i just need a paper stating i was prescribed iron pills and everything was fine. I told the doctor it was needed asap. He assured me it would be done. So i went this morning to check and see if it was done but they said the doctor wasnt in yet. I called back earlier they said it was faxed but my recruiter said they havent recieved it. I called doctors care Again and asked if i could come get the paper and fax it myself and she said sure. So i drove all the way back to doctors care to get the letter and the lady said he hasnt even looked at it. I AM HIGHLY UPSET

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Greg Mathis

Came for drug test and DOT physical for my job. Drove from Charlotte. After 30 mins in waiting room, desk informed me there may not be anyone to do the physical (said "let me see what time she leaves"). Came back and said, yeah theres no one here to do it (translation: whoever was qualified to do it was about to leave and didnt want to stay to serve a customer who drive 2 hours to be there. Resulted in my having to go to another location the next day, on my time and my dime. Then came the drug test. Did the drug test and came out to wash my hands. Someone elses urine sample was on the counter by the sink - uncovered!

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VA

valeria phillips

As a nurse, this is one of the worst Urgent Care Facilities I have ever come in contact with. Their service time is poor and their attitudes, literally gave me one. Anna ( drug screening tech), needs some counseling on her approach to clients. Her job is to collect my urine, not tell me that someone should have told me not to bring my pocketbook. Im sure the sarcasm in my voice let her know, I didnt appreciate it and that today was a good day for her to get told off. But no worries....they will never get a second chance, to make a first impression. They failed that test......miserably!

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Julianna Szabo

This is a honest review. I live in greenville moved here 8 months ago.. needed to see someone quick aand went to urgent care. Came in on a Monday at 11 am. Very quick service was in there in 10 minutes.... Extremely friendly and amazing and knowledgable doctor.. Doctor Pem... is the best doctor EVER... the radiology people are so wonderful. Got in there and 3 days later the office called to see how I was doing and if I needed anything.. So nice and I wasnt treated like a piece of cattle..I recommend you to go here if you need Urgent Care... This place is very Good.

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CH

Chris Edwards

I came in at about 10:00 on a Tuesday morning, with about 4 other people in the waiting room...not what Id call busy. It took 2 hours just to get called back. This place is glacially slow, understaffed, and the employees they do have dont make any effort to even give the appearance of a sense of urgency. The whole time I waited I could hear the employees laughing and cutting up with each other in the back...just having a grand old time. If you value your time, go somewhere else...anywhere else. I promise you they dont value your time or business.

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CA

Calvin Fortescue

Irena was the nurse that gave me my drug test for a management position for my job, and she was the most unprofessional and unqualified nurse. She made me urinate with the door wide open while there were other patients coming though. She also made me take my test twice because she claimed I did not do enough. She was extremely rude and treated me with absolute disrespect as if I was some junkie off the street when the only reason I was even there taking a drug test is because it is required for promotion which I did get..

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A Private User

I had a horrible experience with doctors care! I have Medicaid Family Planning and called first to verify that they accepted it. They told me they did and even took my insurance card when I arrived for my appointment. Now Im receiving calls from collections because theyre saying they dont accept my insurance. I tried speaking to the director who said he would call me back in a few days after he spoke with someone about it and he never did. I am highly disappointed in their office and will never visit again

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