Pet Doctor

Reviews 3

DA

David Coward

***WARNING***WARNING***WARNING***** After looking thru several reviews for The Pet Doctor Boarding facility I have come to notice a distinct pattern. After my wife made reservations for our 2 dogs (combined dont weigh 30 lbs). for a 14 day package. She was quoted a price of $245.00 plus $12.00 a day for the 2nd dog. This price is for a 4x8 suite. Upon dropping our dogs off to leave on a cruise my wife was told that they could not put our dogs in a 4x8 and because it was 2 dogs it would require a 6x6. This was their policy but is not listed on their web page and or paperwork. The 6x6 for 14 days is $434 plus $12.00 a day for the extra dog. Upon learning of this while driving down the road I immediately called back to protest these charges. At that time I told then that I wanted the 14 day package for each dog which would be cheaper and I did not care if they were in the same suite or not. ( seems fair doesnt it. ) well apparently not to Dr Stephanie Fotorny and her staff. Whom were not only rude and condescending but said they could not do that because they did not have 2 4x8 suites available. They proceeded to tell me that I would have to pay $ 638.00 in order to get my dogs back. Now I was more than willing to pay $490.00 for my dogs but now my dogs and I are being held hostage. This pattern of deceit is prevalent in all employees as well as the owner who told me today that if I did not have the quote in writing if didnt mean anything. We made the reservation more than a month ago. Dr Fotorny was rude, condescending and and belligerent. The lack of customer service and they way she and her employees handle the situation was un excusable. Now I had already paid what the cost for 7 days boarding of my two dogs would be up front and she still refused to give me my dogs and let me leave. In order to get my dogs I had to pay a ransom of $45.00 more above what I would have paid for the 7 days they were there. I would not recommend anyone using this place as they have done this to not only me but others as well. Please see other reviews. If you do please make sure you have your quote up front as another customer noted that their paperwork stated rates subject to change. Dr Fotorny lacks any professionalism, compassion or decency when it comes to handling customer complaints. She was rude to not only me but my wife and another customer in the office at that time. Whom by the way did not leave her dog there because of the way Dr Fotorny treated her also. I have never been treated this way with any one before and I can tell you I will never let The Pet Doctor treat or board any of our animals ever again.

LA

Laurie Knoll

I have done Italian Greyhound rescue for 16 years and have dealt with all types of Veterinarians. Both my visits to The Pet Doctor 2321 Dick Pond Rd. Myrtle Beach SC has to be one of the most insulting experiences I have ever had. When I brought my two Italian Greyhounds in for a dental they insisted they give them Lepto as part of their vaccine buster. Italian Greyhounds typically do not do well with this part of the booster and I have been witness to many severe reactions to it. Yesterday I brought another Italian Greyhound in for a dental. Even though we did have an appointment, the waiting room was full and I had to wait a very long time. One of the technicians finally came to us and asked to take Gracie to get her weight and temperature. When she was finally returned she had been given a fecal, a heartworm test and given 2 shots so she could take the Bordetella that they wanted to give her. They never asked and never told me they were going to do all of this to her. When I went to check out the bill was $142. and change. A lot for a pre-exam for a dental. I was sort of shocked. (We are living on a fixed income). When I asked the check out person why it was so much she said they added a $25. deposit for the dental appointment for tomorrow. She said it will be applied to the cost of the dental. Today she was supposed to go in for the dental. We had winter storm warnings all night and this morning. My husband had come back from a sleep study at 6:30 and said the roads were slippery. That is was sleeting. I called to cancel the appointment for Gracie. I told them all the schools were closed, a lot of the bridges were now closed and the County was now asking to folks to stay put if they didnt need to go out. She said I would lose my deposit. I told her I would make another appointment today for later in the week. She said she had to check with Stephanie (might be one of the vets). She called me back to inform me that I would indeed lose my deposit. I told her I could not believe that they would ask me to risk an accident or something worse just to keep the dental appointment. She said those were the rules. Cant ever imagine being treated this badly by anyone. They should know better.

AN

Andrew Scheeler

NO CUSTOMER SERVICE OR RESPECT I have been taking my English bulldog here since she was 8 weeks old, now at a yr and a half Im switching vets. My dog loves the people and the vet did a great job on my dogs spay and nose surgery (she no longer snores) but there is ZERO customer service. 2 separate occasions have forced me to this conclusion. 1) my dog had an ear infection and was put on medication for 3 weeks. I was shorted a week of medication, went I went back expecting to get more I was again charged $50, and they said this was normal that people have to come back and get more. I was NEVER told I would run out and have to come pay for more. The lady at the front desk Kim, was very rude with me. 2) Today I went in for a 2 week check up after my dog had an UTI. 2 weeks ago February 8 when she was diagnosed I was improperly charged. They forgot to charge me for a urine analysis. When I arrived today February 22, I was told I owed $30. I was shocked! Kim, the lady at the front desk again said I shouldve been contacted already about this issue, and when they confirmed my appointment the few days before I was supposed to be told. Once again I was left in the dark, no one said a word to me before this point. NO COMMUNICATION. When I talked to the vet about this hoping they would at least give me some % off of this addition charge I was treated very rudely. I was told a "service was provided". As a student and someone who works retail and in the food industry I said "I provide services to people. If I make a mistake its my fault. I cannot expect the customer to come back and pay for my mistake, none the less 2 weeks later" I was disrespected again, talked down to, and payed the $30 fee for the 2 weeks earlier. Im half the age of these people, and I know better than to talk to my customers this way. Regardless of the service be it medical, food, clothing, or pumping gas. If you make a mistake it is NOT the responsibility of the customer to pay after the fact. I hope this company evaluates some of their employees, and provides better customer service in the future. I sadly will not be returning.