Arbor Animal Clinic

Reviews 4

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Leslie Stavrowsky

I became very disillusioned with Arbor Animal Clinic after my last visit, on Monday, Sept. 8, 2014.. I will NEVER go back to this clinic. My female Papillon was pregnant and a large portion of one of her puppies placental sacs had come out of her. However, she was not in labor, which worried me terribly. I brought her into see Dr. Kennedy that afternoon, and she gave my Papillon 2 doses of oxytocin, to stimulate her labor contractions. The oxytocin did not work, and Dr. Kennedy recommended a C-Section. She told me all the puppies could already be dead inside my Papillon at this point. Dr. Kennedy had quoted me $1,000 for a C-section at the Arbor clinic, but when I talked to her on the phone later in the afternoon, the price for the C-section had risen to $1,800. She told me a C-section in conjunction with a spay would be easier and cheaper, and I asked her to go ahead and do this, to save my dog. I requested this at about 4:45 in the afternoon, and the Arbor Clinic did not close until 6:00 pm. Dr. Kennedy told me she could NOT do the C-Section and spay, because that would mean she would have to STAY PAST 6:00 pm, when the Clinic closed. I begged her to go ahead and do the procedure, and told Dr. Kennedy I would pay her EXTRA MONEY for any overtime. Dr. Kennedy called me back and told me the Arbor Clinics director, Dr. Hartwell, would NOT ALLOW her to stay overtime past 6:00 pm in order to do this procedure. It did not matter to Dr. Hartwell that my female dog was in distress, that it was not even 5:00 pm when I had begged Dr. Kennedy to go ahead and have this procedure done, that one of her puppies placental sac was clearly emerging from her womb already, and that she may actually have 5 dead puppies inside her at this time. NONE OF THAT MATTERED TO DR. HARTWELL. The ONLY THING that MATTERED to Dr. Hartwell was that HIS STAFF HAD TO GO HOME BY 6:00 PM. I even talked to Dr. Hartwell on the phone myself, and he would NOT keep his clinic open PAST 6:00 pm that day. That afternoon when I had talked to Dr. Hartwell BEFORE 5:00 PM, it was made abundantly clear to me what Dr. Hartwells REAL PRIORITIES are. Those priorities are certainly NOT the health and welfare of my pregnant dog, who was having a very difficult time delivering her pups and was clearly and quite VISIBLY in LABOR DISTRESS. I was so angry and disgusted I could not believe this. I will NEVER, EVER visit the Arbor Animal Clinic again, and I strongly recommend that you find someplace else to take your pet.

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Lindsey Jensen

I started using this clinic around the time I moved to the area based on the reviews, and Im extremely happy with the decision. Their prices are reasonable, the staff is friendly and professional, and Dr. Dulaney has proven to be extremely knowledgeable, thorough, and an all around great vet. Theres the tl:dr of our experience, with more detail following. On one of our very first visits, I brought a concern to Dr. Dulaney that my dog Chaz had been urinating more frequently and in the house, which is unusual for him. She performed a urinalysis, and the results showed "abnormal cells". She recommended an ultrasound, which revealed that my dog had Transitional Cell Carcinoma, an extremely aggressive bladder cancer. Because it was caught so early, we were in the position to be able to attack it on all fronts, surgery, chemo, meds...the whole gamut. I read horror stories on many different forums where people had taken their pets to the vet with similar concerns, and they were written off as persistent UTIs, given antibiotics, and sent on their way, when in the end it turned out to be cancer and wasnt caught until much later. Dr. Dulaney took my concerns very seriously, and was educated and knowledgeable enough to recognize such an abnormality with the performed tests, and from my understanding the abnormal cells that were shed were not in a large quantity. Unfortunately, my dog ended up passing away from the disease, but I am confident I had more time with him than most because of the early diagnosis. While I worked with a specialist on most things cancer related, I continued to bring Chaz to Dr. Dulaney in for check ups. I had tons of questions and she was always extremely patient and thorough with explanations, whether I was asking during an appointment, a phone call, or just dropping in...which I did all of these, frequently. I never felt rushed, or like she needed or wanted to be doing something else. When the terrible day came that I knew I had to let Chaz go, she provided a wonderful recommendation of a vet who could come and perform the procedure at home. And lastly, she sent a beautifully written card, with a picture of a black Pomeranian on the front, just like Chaz. I will absolutely continue to use Dr. Dulaney and Arbor Animal Clinic for my other pets with confidence, and highly recommend them to others.

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Laura Garrison

Dr. Kautz and the staff at Arbor Animal Clinic are amazing. Dr. Kautz gave my dachshund a new life, and possibly saved his life (or at least his back). I was convinced Marleys fairly sudden and unrelenting weight gain had a medical reason behind it. It wasnt really safe to take him for his beloved walks anymore as the weight gain led to back problems. He was miserable. We went to 5 vets at various other offices around town before Dr. Kautz. Every single one discredited my notion that there was something medically wrong with him and prescribed prescription weight loss doggy food instead. A basic thyroid test at the first vet, which was confirmed by the others, "proved" there was nothing wrong with his thyroid. A million thanks to Dr. Kautz, who performed a Free T4 test (not literally free, thats the name of it) and confirmed Marleys thyroid problem. I unfortunately trusted the medical professionals before him, but I also trusted my gut. Thanks to Dr. Kautz and Arbor Animal Clinic, Marley has a new lease on life and is loving every minute of it, at the head of the pack during doggy walks again! Dachshunds have notorious bad teeth. My other pooch, Floyd, was no exception and I had neglected his dental cleanings. Dr. Kautz did what Im convinced few other dentists wouldve been able to do. Once he got in there complications arose due the extent of Floyds tooth decay, but his expertise and experience shined again in the way he handled those complications and brought Floyd through it perfectly. Theyve been excellent on every visit, the knowledge, experience and genuine concern evident every step of the way. We moved out of the state, and I miss our vet more than any other business in Austin (yes, even more than Rudys). We miss it the most because its the one well truly never be able to replace.

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Amanda Phillips

I have been bringing my 2 cats to this "clinic" for 9 years now, and have spent literally thousands of dollars here. My first cat they misdiagnosed as a girl, when he is actually a BOY. This almost resulted in his death because he had a urinary blockage which is deadly for male cats. They wanted me to buy Feliway from their clinic, which at the time was 30 dollars for a plug in, and did a urine test from his bladder that cost 40 dollars, instead of a cheaper in and out cath that not only would have been cheaper, but more effective and would have properly diagnosed him as a BOY! And would have resolved his blockage! Instead, he went on to get blocked and I had to take him to an emergency vet that cost 1500, then I had to bring him here so he could spend a week and another 1500 in their ICU. Fast forward to now, my cat has been losing weight and his blood work came back normal, so I was told. They dont even have a lab machine in office, which delays results for a day, which surprised me. He also has a bad tooth with tartar buildup, gum inflammation, and possible resorption. He will likely need the tooth pulled. And they are wanting 500 that I dont have at the moment, and wont do anything to help. I dont recommend making this place your family vet, unless you have loads of money all the time. As I stated before, I have spend thousands here, for 2 cats, including having them boarded here. And I see in a post below that they are giving away free, unaltered kittens. They are probably one of those vet clinics who dont spay and neuter kittens aged 8 weeks, then they go on to have more and more litters of kittens that get dumped at the animal shelters.

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