Dallas Medical Center

Reviews 3

ME

melissa bonilla

I have never felt so mistreated in my life. I had always came to this facility . even brought my son and my mother because i had always thought this hospital was the best and super friendly . but today i was proved wrong !!! I went in feeling completely horrible . mind you im 17 so im under age and i went in with my cousin and of course they needed consentment from my mom so they called but the nurse asked my mom for her social and started asking her all these question i complete understand so i didnt say anything but then this nurse so called "julie" attented me and asked me the basic question they ask you at the hospital. She asked about my weight and i was very unsure how much was my weight so i told her around 14t and she looked at me up and down and said you look like you weigh 170. I looked at her in shock but i still said nothing i just thought in my head wow am i really this big ? I disregarded that and she then asked me how tall i was and i asked her if she could measure me and she mugged me and did it in a bad attitude . i stood against the wall and she kept moving my head very roughly. I still said nothing but kept thinking about how much i needed this treatment so i then sat down . not to kid you she yelled at me to scoot up . by then i very angry at what was happening so i told her to not treat me like that and she acted as if it was completely normal to treat patience like so. So i then told her i was going to leave and she said "good" and i then left the room but felt so livid so i went to find other nurses to see what we could do and one nurse offerd to treat me and after all i was still in pain so i said yes and she got me a room. I went in waiting for the doctor still trying to not remeber what had just happened and the doctor came in and it was just a nightmear. As soon as he walked in i felt the tension. He then started asking me question about how i felt while staring at the tv not acknowledging my pain. He then asked for a nurses assistance and to my luck he brought in julie. At this point i felt as if everything was done on purpose because not only the nurse was unprofessional but the doctor the face that represents this facility was also very very rude. I then asked him if he could please ask another nurse to attend me because i did not feel comfortable with her and he said "no i choose what nurse attends who " i then just stayed quiet and felt so missrable and completely regreted coming here . i told him i did not feel comfortable and he said "do you want me to attend you or not if not i have other patience" . i waited for the doctor to leave the room with julie and i felt this facility in pain . livid i had to deal with this experince and the fact that the doctor was in this was such a disgrace. The doctors name was "abdo" . only one of the staff memebers actually cared and his name was david he was in the front and saw everything and i could feel that he was in shock as well. I hope something is done about these two because that is very unacceptable and it just says alot about this facility .

JA

janett jaime

This place was awful. This was definitely the last resort. I took my mother in to see a doctor because our family doctor was not in that day. My mother said Dr. Martinez was great and comforting. The only two reasons we ended up going to medical center were, Dr. Dan Nguyens office was closed and we had been told great things about Dr. Martinez. The "Pharmacist" on the other hand was insulting. I work in an office and to be told that "it is a good thing to be nice to people" after being what felt like, racially profiled, is INSULTING. The pharmacist asked for my mothers date of birth in Spanish and she responded in Spanish. He apparently understood zero Spanish and I had to translate once I realized he didnt understand even after he clearly asked her in Spanish. He was attempting to process her insurance information and it wasnt processing properly. He had the nerve to ask us if we were positive we provided him the correct birth date. I was confident I provided the correct information. He phoned the insurance company and sure enough everything I provided was correct. Definitely USER ERROR. My mother and I were fed up at this point. I asked him if he could just send the prescription the our local pharmacy and his response was: "Let me tell you something, anytime you go to a new pharmacy, you are going to have to provide this information." I stopped him and told him I understood that and that is why I was asking him to send it to our local pharmacy because we wouldnt have to provide all of this information. His response: "it is good to be nice to people, I am doing a nice thing for you!" (JOKE OF THE YEAR) I told him I didnt say that at all to him and he was obviously having system issues. That is when he handed me the prescription and insurance cards and we walked away. He wasnt able to do his job and insulted my mother and I in front of other patients. I am sorry but you are not getting paid for opinions, the service that he is getting paid for and supposed to provide, he didnt. We went straight to our local pharmacy. They provided my mother her medication within half an hour and treated her with respect.

KR

Kristina G

Stay far away!! I went in for a knee injury after not being able to move my knee when I woke up and it was a complete joke. (Sidenote: I have a great insurance policy under my father, and am on no govt assistance.) Im not from Dallas so I didnt know which ER to go to. This one happens to be close to my house. But next time Ill drive to Texas Health in Plano. I was able to go right back to a room as there was no wait on Saturday morning- there were no people in the ER. But I waited in the room for quite some time. The doctor came in with complete arrogance, and was frankly quite rude. I knew something was wrong and he tried to downplay my injury. He let me know that there was nothing they could do for me as "they dont do MRIs" at that hospital. That I needed a referral for that and I "just wasnt going to get one from that hospital." I tore my acl and meniscus in 2006 and after several injuries to my knee, I know an MRI is what I needed. How does a hospital NOT do MRIs?! Maybe because its privately run? Who knows! They gave me an X-Ray and of course it cleared, because the bone was not the issue! They proceeded to wrap my knee with an ace bandage and sent me on my way recommending a doctor in Ennis. AN HOUR SOUTH of DALLAS! What sense does that make??! There are so many orthopedic doctors here in Dallas, there was no reason for a referral down in Ennis. My problem lies in that when I came in telling you that I believe I tore something in my knee, at that point lights should have gone off in your head as a medical professional that she most likely will need an MRI and we dont do those. At that point, the circus should have been skipped and I should have been referred to another hospital. They wasted my time, my money, my patience and couldnt do anything for me. After talking to some friends that are medical professionals that work at another hospital, I was told that they had never heard any good things or reviews from this hospital. NEVER going back and would NEVER recommend this place.