East Dallas Veterinary Clinic

Reviews 3

ME

Megan McGowan

We started taking our three cats to EDVC last year when the quality of care and service at our long-time prior vets office declined to the point where I was genuinely worried. Two of our three seniors were having health problems that needed some attention and they just werent getting the care and concern that I felt was needed. Im a long-time vet tech and when I say that Im concerned about something... I base that on 25 years of clinical experience. When a vet completely overlooks a painful, broken fang tooth (should have been quite obvious when he looked in the cats mouth), and shows little to no concern when another cat loses a pound in one week after receiving an injection for allergies and then wasnt eating... its time for a change. While I have yet to have the pleasure of meeting Dr. Cantrell, I have had the pleasure of working with Dr. Ellsworth and Dr. Mueller. Dr. E has pretty much been our primary vet within the practice, while Dr. Mueller worked on our boys broken fang. Dr. E finally diagnosed our boy with more than just the fang problem-- he has the awful curse of feline stomatitis. Shes been wonderful in helping us to find ways to keep him comfortable (as possible with this thing), and shes working with us to find effective treatment here in Dallas since its not possible for us to get to the vet in Arlington who specializes in stomatitis cases (RIP, Dr. Wiggs). Shes also been so good about helping us to keep our most senior cat, almost 15 years old and the one who had the shot reaction which almost killed her, happy and healthy. Our third cat also goes there for grooming as well as vet care. Eery time we come in with one of our gang, were seen quickly, with little waiting, even when its busy. Were always greeted in a friendly manner when we come in, and the vets and staff take time to answer questions and give insights-- even my rather technical questions lead to very interesting discussions where I come away with new information. Thus, the vets do keep up with the latest in vet care-- not stuck in the past with old school and outdated info, but not afraid to use the older ways that still work. Theyre also understanding of peoples budgets and dont push hard for expensive, high-tech things if someone indicates that its out of financial reach or not accessible because one cant get to the places that do the fancy treatments. Theres no shaming, just a hunt for an alternative. They seem to care a whole lot for the pet and the people, and respectful of what is wanted or doable. This goes down to a basic skill that seems to be lost today: the ability and willingness to LISTEN. That was lacking in the previous practice with the current staff there, and it disappeared when the staff and vets changed. But it still exists at EVDC. I highly recommend them, as a primary vet... because if you go for a second opinion, you may end up with a NEW primary at EVDC. :)

WI

William Porter

There are a couple good vet clinics near my location (White Rock Lake / Dallas Arboretum area) but, in 2003, after trying em all, we settled without hesitation on East Dallas Vet Clinic and have been happy ever since. In that first year, we adopted a pup from the pound that turned out to have distemper. Several other vets told us that the pup would certainly die, but Dr Cantrell, without making any promises, said that there might be a chance for our pup and provided a detailed regimen of care that our oldest daughter (herself now an M.D.) followed through religiously. Ten years later that pup is alive and healthy, living with our daughter, but visiting with us this week and sitting across the living room from me now. Thanks to Dr Cantrell. Dr Cantrell has done amazing things for us with one of our other dogs, Abby, who is sixteen years old and has Cushings Disease — but is still taking three mile walks with us (slow and steady). But all the vets weve seen at the clinic have been good. After Dr Cantrell, I know Dr Ellsworth best and love her: shes terrific with our dogs and cats, knowledgeable, everything you could want in a vet. We board our pets there too now when we go on vacation. Since their expansion and renovation some years ago, the boarding facilities are spacious, clean and excellent. The front-office staff are friendly as can be. All in all, its a great clinic. ADDENDUM September 2017: The original version of this review talked about how Dr Cantrell saved the lives of a couple of our dogs. Well, in this last month Dr Ellsworth (with help of Dr Molidor and vet tech Ashley) saved the life of our dear Arthur. Arthur had gotten VERY sick just before my wife and I went on a road trip from Texas to Maine. We decided to take Arthur with us, so we could nurse him, but also so hed be with us if the end came. We had to call to talk to Dr Ellsworth several times on the trip and the clinic had to call in prescriptions for Arthur to CVS so we could pick em up in Maine. But it all worked and in the last week, after having three paws in the grave, Arthur has started to act like his old self again. We love EDVC and everybody there. Theyre the greatest.

TR

Tracy Christenson

Last Thursday on Ferguson I saw someone hit a dog with their car and drive off. I stopped to help, as I know I would have wanted someone to do if one of my dogs got hit. I took to the dog to East Dallas Vet, because it was the closest one and I had been a customer of theirs in the past. I was disappointed that their first and foremost priory was getting a $500 deposit and CC information before even considering the well being of the dog. I made quick call to a friend got the dog into a rescue group with a vet in Plano that would help. So I agreed to provide some payment to stabilize her so we could take her there. Unfortunately, she passed away before they could even get all of out our CC information (I would guess within 5-7 minutes of me getting there). I was told the charges would be minimal if anything at all. I dont have a problem chipping in for care as I know it cost $ to provide, but I was appalled to receive this invoice for charges they put on our card. Including a comprehensive exam, 1 hour of oxygen, the FedEx bill to send in for rabies testing, totaling $293 for about 5 minutes of care. Very disappointing. On top of that, they would not work with me on the charges. Lesson learned. If I see a dog get injured...of course I will still help. But will go out of my way to avoid East Dallas Veterinarian clinic, and advise other to do the same. My experience in bringing an injured dog to the A and B Animal Clinic on Garland Rd a couple years ago was the exact opposite. The first priority of the wellbeing of the dog. At East Dallas they basically were willing to stand there and do nothing and watch this dog die because I did not give them $500 when I walked in the door. And then rack up as many charges as possible for a few minutes worth of care.