Image Eyes Optical

2008 1100 E, Salt Lake City, UT 84106, USA

Category:	Eye Care Center
Address:	2008 1100 E, Salt Lake City, UT 84106, USA
Phone:	+1 801-466-6099
Site:	imageeyesoptical.com
Rating:	4.4
Working:	10AM–6:30PM 10AM–6:30PM 10AM–6:30PM 10AM–6:30PM 10AM–6:30PM 11AM–5PM Closed

Location

Photos 25

Reviews 17

Pat McLaughlin

These guys are amazing! Yes, the glasses they sell are higher end, and cost a pretty penny. But, if you shop around for the same brands and models, you will see that they are in the same ballpark as similar shops. The real difference here is that their customer service is awesome. I bought a pair of glasses there 4 years ago. Then, I accidentally stepped on them (couldnt see them with my glasses off), and totally mangled them. I went in to buy a new pair of glasses, but brought the pieces of the mangled pair just for the heck of it. They were able to salvage my old glasses, replacing the "under the lens" wires, the nose pads, new rubber covers for the arms, and miraculously bending the frame back into shape, and didnt charge me a dime! Who the heck does that these days? I dont know how much time it must have taken them. They could have simply told me my glasses were a lost cause, and I would have plopped down another $300-$400 for a new pair. Instead, they fixed my old pair for nothing. THAT is customer service! They are a wonderful, friendly, family-owned business, and have a life-long, loyal customer.

Marlynne Pike

I have been buying glasses from Image Eyes for years. I read the last review about how expensive they are and how they screw you in the end. I couldnt disagree more! Yes, these glasses are not for the budget buyer. The frames are the high end designer brands. Trendy titanium frames come at a price! I have bough Lense Crafters glasses before and they were low end frames and the prescription was off. I spend around $800 for photo sensitive blended bifocals. They are so light that I dont even know they are on. I wear them 14+ hours a day and they last years. If I ever have a problem, they fix it, repair it or replace them. They stand behind their product and I wouldnt shop anywhere else. Also, they are amazing at finding the right style to compliment everyones face! Its a family business and I couldnt recommend them more highly! After all, its your EYES and arent they worth the extra $$?

Annie Love

Im one of those that comparison shops until I drop. I found that Image Eyes had the lowest price on high end lenses I wanted: Varilux Physio Enhanced (not just Physio) no line progressives with the Sapphire coating with Experio transition lenses. This included an extra charge because my frames were purchased elsewhere. Part of the discount, as I recall, came from getting a discount for Educators Mutual, now EMI. They provide discounts for various insurances, even if your insurance doesnt cover vision. I felt very comfortable with the owner. I bought my frames elsewhere because I found a pair that better fit my chubby face. Their frames seemed quality. Bottom line, definitely dont rule them out because of price. I would at least check with them.

Apryll Killpack

I had the greatest experience at Image Eyes. I was greeted and felt welcome the minute I walked in the door. I have purchased glasses for over ...well many many years and have never had so much fun. The staff is knoweldgable and so patient as I tried on several pairs....all with the help of Chriss expertise ...to fit the shape of my face and my style. Yes, the glasses are higher end but you wont find any other store with such an incredible selection.....frames like no other. I could go on and on. Seriously, give them a try....you wont be disappointed. A wonderful family owned business where everyone loves what they do. Buy Local!

Roxanne Slattery

Received excellent service from the staff even though I was not a regular customer. Was greeted very enthusiastically. While on vacation I lost a nosepad from my eyeglasses. They changed both nosepads. I was having trouble adjusting to my new lenses and was trying to decide if I was going to have my insurance company remake my lenses using a different lense manufacturer. They gave me excellent advise. Very knowledgable with current lense technology. I was expecting to pay for their service but they would not accept payment. I would definitely become a regular customer if I lived here.

Ellie West

I needed a screw for a pair of sunglasses that had fallen apart and they provided the screw and fixed my sunglasses for FREE!!! They also re-shaped the wire frame on a second pair of sunglasses that had been stretched out and were no longer fitting my face. Both pairs fit perfectly now and are clean thanks to their quick and efficient work. I would highly recommend them for sunglasses repair! Thank you!!! :)))

A Private User

I have been going here for over 5 years. Anytime there has been an issue with my eyeglasses/sun glasses. They have been super helpful and have covered them under warranty. I have yet to pay anything out of pocket to have them fixed. I would have paid more to get new glasses at a cheap store. Highly recommend to everyone that wants quality glasses and service.

Anthony Calacino

I called to ask about sunglass repair, and was told they could do minor things like replace a screw free of charge. I went in and was met by a very professional associate. The team found a replacement screw, and again confirmed there was no charge. Fantastic experience! I will definitely be going back when I need a pair of glasses.

Mark Greer

Not really that great a selection, but better than most. If you like pricy frames, try here. They will happily sell you just frames, as thats what I did... If you get lenses here, they will cost you about $200 more than Nikon lenses at Sams. If you need a lot of features like Variable, Gradient, Non-Glare, High Index....

Kyle Kisebach

Good service, and they did a god job on my very delicate open-bottom frames. I bought "up" to the better quality lens they sell for scratch resistance, and I have to say 4 years on, theyve been the best lenses Ive ever had. Sometimes that extra costs value is iffy, but that was legit.

Jason Vance

If you think most eye places are expensive, youve not seen anyting until you visit them. While the customer service is good, they screw you in the end by far overcharging for their service. Will not be ever shopping with them again.

A Private User

I have been an Image Eyes customer for more than a decade. The service and quality is spectacular. Prices are high and discounts are rare. They also dont do much with insurance. Summary: pay a lot and get a lot.

A Private User

If you want glasses on the cheap, go somewhere else. If youre more interested in high quality, high style specs though this place cant be beat! Very knowledge and helpful staff with a great selection!

A Private User

My husband and I have been going to Image Eyes for years. Wayne has a unique ability to pick the perfect frames for your face (among hundreds!). We love their sunglasses too!

Annika Lohrke

These guys will tell you how it is! Excellent customer service. I feel like family when I stop by. Always a fun time and the MOST IMPRESSIVE inventory.

Kourtney Masters

Too pushy with what YOU DONT NEED

Shawn Snow

Always amazing service !!