Deep Creek Veterinary Hospital

Reviews 9

JO

john smith

I took my dog there over the summer. She is 10 years old. She develop some type of skin condition and other than that was in perfect health. I was charged nearly $500 for a bath, a Veterinary check-up, a bottle of shampoo, in the ear drops that I was told she absolutely needed. I love my dog so I paid it. I was told to go home and bathe her twice a week with the shampoo which would fix her skin condition. I want to preface all of this by indicating that it took almost ten hours for me to find this out, because although I have left two phone numbers and ask them specifically to call me as soon as the doctor saw her, it never occurred. I had to call back on three separate occasions, the first and second she had still not been taken back several hours after being dropped off in the morning. Fast forward three weeks, the shampoo has done nothing but waste time and water. Condition is considerably worse. I take her back in for a follow-up and a bath, assuming that perhaps its something Im doing. Skin condition is no better, and they check her ears as a courtesy and no better. Told to continue treatment. Fast forward two more months I give them one more chance. Treated very rudely on the phone when I call in several hours after dropping her off, because theyve " been trying to call me". They have the wrong number on file. Interesting that its taken three visits to determine this. I pay another hundred dollars to be told that they dont know what she has and that if I want to send her to the specialist for a thousand plus dollars they can find out. I take her to a vet in Kempsville the next day who prescribes her Ivermectin, says nothing is wrong with her ears at all and that it is just tissue growth and weve been wasting our time with drops and antimicrobial shampoo for her skin. I start treating her with the medicine and shes noticeably better two to three days later, and by the end of the medication the problem is gone completely. Largest frustration? I asked Deep Creek Veterinary about this medication because it was a similar problem that she had had as a puppy nine or ten years earlier. Thats what I was giving the sales pitch for all the other things they wanted me to purchase. Very frustrating experience. Felt like I was at a used car dealership not a vets office. Do you want the clear coat do you want to Tire protector, ETC. Long story short cost me approximately $600 for my dog to be miserable for 4 months, and it cost me $53 to have her fixed elsewhere. Just my experience. Take it or leave it.

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FA

Faron Carhee

I have an 8 month old shih tzu Ive had since he was 6 wks old. Charlie is up to date on all of his vaccinations and check ups. He didnt have a regular vet per-say besides the place I took him for shots. Well Charlie was not feeling well and I was searching all over to get him seen. I called Deep Creek Vet Hospital and they got me an appt immediately to see my fur baby. With my work schedule I thought I was going to be late and when I called the receptionist was so accommodating and insisted I still come in (5-10 late) she would hold my appt. When I got there the customer service was awesome and the place is clean. Charlie was checked out by the Dr. who was very attentive and informative. Im very happy I came here, Fortunately I live on the same road as this hospital which makes it that much more of a plus they are a very good team of animal care givers. I also boarded Charlie for the first time as well and again had zero issues. I love my Charlie boy and super glad I gave this a try. Now my one stop for Charlies needs. You wont be disappointed.

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GR

Grace Hoss

I was really impressed by the level of care that my dog, Hooch, has received from Deep Creek vet, Dr. Taylor and his team. Hooch has a broken leg, we were going to a different vet, but switched vets. Dr. Taylor took the time today to tell me exactly how he had done Hoochs splint, and how he cleaned his leg (he had dead fur and oil build up, especially between his toes, and an owie on his elbow). Also exactly how he had assessed the callus buildup (a good thing) around the fracture. He addressed every concern that I had. He even put a cute flower sticker on the vet wrap that he thought my kids would enjoy. Im very happy to have them overseeing Hoochs care.

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AS

Asiya Al-Sharabi

We were on our way back from the outer banks beach to VA, unfortunately our dog had some skin allergy issue. Dr Bryan was amazing, he knew right away what was the problem, gave her the right medicine, and called back after few days to cheek on Our dog Freeda thank you Dr Bryan.

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MA

Mark Peele

Top notch vet clinic. Considerably less expensive than others I have used but comes with the care you would expect. I drive way out of my way to use this place. All of the vets and staff who work there are courteous and knowledgeable.

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SU

Sue Ringler

Our dogs go here. We lost our 15yr old on July 1st. We received a condolence letter from virginia tech today because the office gave a memorial donation in his name. Thats the sweetest thing iv ever seen! Thank you for your compassion!

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SH

Shasta Traylor

They took excellent care of my Coco! He is a happy dog! This is where he will continue his care. Excellent customer service, the staff is so welcoming!

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SA

Sarah Monster

No vet cares more about my animals than Dr. Taylor.

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SA

Samy Hage

Great Personnel awesome Dr just a little expensive

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