|Address:||4804 9 Mile Rd, Richmond, VA 23223, USA|
|Working:||7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 8AM–2PM Closed|
I brought my 18 year old cat here, who had a blood test showing kidney problems and a possible infection. The vet, Dr. Rice, without informing me of the risks or the necessity of a shot, gave her Covenia. Covenia is supposed to be used for skin and soft tissue infections. Cat does not have any obvious sign of any infection. Side effects of Covenia include kidney damage. And death. Do not allow any vet to give your animal Covenia. It stays in the bloodstream for weeks and can also cause severe anemia. Please research this drug. I cant tell you how scary it is to have your cat looking like a zombie and then find out online how controversial this drug is, and all the people reporting serious problems after their pets got this injection. Dont bother trying to argue with the vets, as there is a great deal of denial about this drug. You should never give your pet a drug that can cause an allergic reaction that then stays in the system for weeks. Always ask for a prescription or get pills if possible, that way you can stop treatment if you see a problem. The other issue is the vet said we should give cat fluids, not how much, or how often, or even a prescription. I was then prescribed one bag with a dosage of 200 mls. How often? Check-up is 2 weeks away. Bag is 1000 mls. Please do the math. I need a refillable prescription. For a cat with kidney problems. We then took different cat in for a UTI and saw a different doctor, Dr Wattle. When I mentioned that my cat had a reaction to Covenia all I could hear was silence. I told her I wanted it in the chart that my pets were not to receive this drug. As I left. the receptionist Abby said to me, "you let us know when you want your pet to receive that Covenia shot". I looked at her in disbelief and said no I dont want my cat to have that drug. She then repeated herself. with added sarcasm, in case I didnt get it the first time. I did, I just could not believe my ears. She had just handled my bill and knew I requested it be on the top of my pets chart not to ever give him this drug. She was mocking me. I could not believe it. She was nasty and to top it off I am supposed to drop off a urine sample to this clinic. I now do not feel safe knowing this is the person who will handle it. So weird. It says to me that I must have been a topic of conversation while I waited in the exam room. Grossly unprofessional. I would avoid this place. I can put up with ugly walls and ceiling tiles that are stained, but snide, unprofessional personnel and doctors who dont write appropriate prescriptions, dont inform you about a long acting injection are real issues. I will take my business elsewhere.
Disclaimer: despite receiving adequate care for my cat in the past, I am forced to rate them low. Read on to find out why. On September 2nd of this year, I went to Fairfield Veterinary Hospital (4804 Nine Mile rd) for an urgent issue with my cat. My payment for the unexpected bill was delayed by an hour, and instead of waiting, they confiscated my cat. They said they would wait one month, all the while charging daily medical care fees and boarding fees (so thousands more in additon to the ~160), and after that it would go to collections. So they would keep my elderly animal, eventually give her back after a month, and still saddle me with that huge bill. I was hysterical, so they shoved me in a back room. When my money cleared, again within an hour, they finally returned her. Did I make it clear they forcibly ripped her carrier out of my arms, and did not simply threaten to take her away? I am almost certain this was illegal, but stealing someones elderly pet like that would still be morally reprehensible and bad for relations with a longterm customer (as I once was) if it was legal. I later found out that they planned to start filing with collections immediately, so it would have started damaging my credit the next day, instead of in a month like they said. I am concerned this is happening to others, so I have to say something. The way they behave in general is a bit on the suspect side to me, but to have my credit, my way of life, really, threatened like that, to experience blatant harm in such a sensitive time. I still cant believe that happened to me. It is also the only vet office where my animals have gotten fleas. For the first time in a decade, in fact! That place is so dirty. If you want to see some badly abused animals, look no further than the fish tank in the waiting room. The whole inside is green and reeks of ammonia. I am tempted to return just to steal those poor things. She received Covenia during her visit, something I would not have personally okayed given her condition, and it is likely the side effect precipitated her death six weeks later.
I brought my foster kitten here to get spayed, the receptionist when I went to pick her up forgot to give me her medicine and didnt tell me anything about the exam. I got homer and her tail and paws were completely wet. I went back today to get her medicine and I asked how much she needed and when. The lady who have me the meds just said it was all on the box. Completely rude. I asked if the doctor had checked her ears for mites because she was scratching her ears and the lady just said that the doctor didnt say she had mites so she doesnt. Needless to say I took her to another clinic and she had some issues with her left ear that required medicine. I never got to speak with anyone about what was going on with my cat, the people are completely rude and I would never suggest anyone to go here
Brought my puppy here for his initial visit, I asked for the specific price of his subsequent visit for his vaccine and was told because it wouldnt need an exam it would be $20. At his next exam the same receptionist charged me $45 because it was a vaccine with a visit. When I explained what she told me last time, she stated that she never would have said that, basically calling me a liar. She then ignored me talking to her after that, was unapologetic, and never attempted to right her mistake. I will never take either of my dogs here again. She was incredibly rude, disrespectful, and needs to take a few more lessons in customer service.
These guys were great! The front desk was very friendly and helpful at getting us checked in/out and loved watching my puppy meet the dogs that were coming in and out. The Vet and her assistant were very loving and patient. They took plenty of time to get to know my puppy and teach me about shots and foods. They werent pushy at all and just shared information and let me decide what I wanted to do. My puppy followed them out of the room and they let him walk around the back and meet everyone. He loved it! Its a great, local place that we will be going to from now on!
My dog has some severe anxiety and cannot stand to have anyone cut her nails. Theyve been very good at getting us in quickly and interacting with her to calm her down. We had to work together to find an effective way of de-escalating her anxiety but these Vets here love animals and took the time. Great job guys!