LensCrafters

4500 Main St Ste 110, Virginia Beach, VA 23462, USA

Category:	Eye Care Center
Address:	4500 Main St Ste 110, Virginia Beach, VA 23462, USA
Phone:	+1 757-499-1375
Site:	local.lenscrafters.com
Rating:	4
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 12–6PM

Location

Photos 28

Reviews 7

M Brig

Stay away from this LensCrafters location. First, let me say that we have GREAT vision insurance. We pay a higher premium because our whole family wears glasses and we use this benefit yearly. My husband and 3 children attended an appointment for glasses after confirming that they are an in-network company for my insurance. My husband called me saying that there would be an extra cost for polycarbonate and transitional lenses. I told him both features are covered 100% covered under our insurance, but we were being charged extra anyways? I checked our policy online and called our insurance company and verified that these features were 100% covered. I met them at store and the sales rep, Leslie, did not acknowledge me even though it was apparent that I was now involved in the sales process. Our kids chose different frames (which were an upgrade from what they initially chose). While we were choosing different frames, Leslie continued to try to close the sale in their computer system with my husband. I had to ask her to stop the process because 2 of the 4 pairs of glasses were being changed and I wanted to be there for the remainder of the sale. When the frames were chosen, we sat down and she began to review the fees. She explained that the features were covered if they were separate (polycarbonate OR Transitions), but since we wanted them in the same lens then it wasnt covered. This made no sense to me, so I asked more questions. She then said that only plastic transitional lenses were covered, not polycarbonate transitional lenses. Again, we could not have the 2 features in the same lens. I called my insurance company again and was advised that we are covered 100% for both features to be in the same lens. We were also advised of the 1 year guarantee through my company for the frames. Leslie advised me to speak to a supervisor as if i was being given wrong information by the rep. Then she wanted to speak to them, stating that she worked for VisionCare and she has never heard of anything like that. (No, Leslie...this is my insurance company and we pay the premiums. Not you.) I was advised that LensCrafters (as well as other retail stores) has their own lab they send their frames to for the lenses, and they increase the cost beyond what most insurance companies will cover. If we went to a private company, there would be no out-of-pocket expenses for the features. Again, Leslie objected saying she worked for VisionCare as if it were untrue, and demanded to speak to the rep on the phone. I explained to Leslie that I do not have VisionCare (as she already knew), and I was handling things from our end. We told her we would visit a private company and if she was correct, we would come back to purchase the glasses and pay the extra expense. We asked her to hold the glasses and write down the additional total costs. We visited a different company, and found the exact same frames for 3 of the 4 family members. The features were 100% covered. We paid the difference from what was allotted for our frames. LensCrafters quoted $388. We only paid $77 total. A little internet researched revealed that Leslie also works on commission. LensCrafters policy is ridiculous, and relies on the ignorance of the consumer. Leslies behavior was that of a spoiled little bossy brat. I will never visit this or any LensCrafters again. Lesson: Know what your policy covers, and be willing to walk away from pushy salespeople.

Joe S

First off on the other reviews. How can they be written for a business that wasnt open 10 months ago. Just verify it for these fake reviews. They had a walk in appointment that I booked. Basically an open regular slot that was available for a walk in client. Showed up on time on my day off at scheduled time. There was 4 people in front of me when I walked in for appointment. Wait time over 30 minutes plus. My time is valuable. If Im late for a doctors appointment I get charged $75 missed fee. I couldnt wait. Im thinking of sending them them a bill for $75 to corporate to compensate me for my lost time. Ill go to another place where if you have an appointment, they see you in 15 minutes max of your appointment time.

Candice Gander

I have been in here twice recently and both employees have been very nice and helpful. It does seem that the location at town center has moved to carrying the more expensive frames. I did find a great pair of glasses.

Mike Gomez

Super nice, great customer service. gps was off by a touch and I literally was unable to find it for a minute. its on the east side of constitution, next to the bagel show or whatever it is.

Xavier Devlin

Love the customer service. Had difficulty and they still were able to help me correctly. Best place if youre looking for trendy designer lendses & frames.

John S

Great service. I didnt even buy my glasses here and they always adjust and clean them free of charge!

Jessica Hernandez

Love it