Overlake Family Vision

1951 152nd Pl NE #100, Bellevue, WA 98007, USA

Category:	Optometrist
Address:	1951 152nd Pl NE #100, Bellevue, WA 98007, USA
Phone:	+1 425-638-0700
Site:	bellevue-optometrist.com
Rating:	4.4
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed Closed

Location

Photos 14

Reviews 11

Craig Snyder

We moved to Bellevue in November of 2012. Upon getting our house in order, we sought family eye care. Overlake was very close by so we decided to try them. The experience was initially outstanding! The service we have now found out was tied to one individual her name is Crystal. Since moving up on Bel-Red Rd. and with Crystal leaving, customer service has suffered drastically. Recently, I took my son in for his annual eye exam and order contacts. Because of travel constraints an schedule, I asked if his contacts could be mailed to my home. The first response I received was No we dont mail contacts because some people have indicated they never received their product. Really???? I succumbed to this answer until the next day and called back. The second answer I got was, yes, we can mail if you pay postage. I live about 3 miles for their office and asked how much for shipping? Keep in mind I had only ordered one box for each eye. I was quoted a shipping fee of $6. Really??? I can ship merchandize via UPS two day for that volume of merchandize. I then requested a refund and indicated I would order them via 800- contacts. I was told I would have to wait 5 days before a refund could be issued because only the doctor could authorize the refund and she was out till then. Really??? I was cornered. My son needed them within the next two days yet they couldnt mail until 5 days out. I am really disappointed in the follow up and customer care. They should of accommodated the request and given the ongoing patronage of our family of four. We have spent roughly 3k over the last two years in eye care including sunglasses, reading glasses, contacts etc. The nickel and dime approach and poor customer care was a turn off. We are moving our family eye care elsewhere.

Michelle L Evans

I took my 2 young kids - 4 and 7 - to see Dr. Baker and the experience was fantastic. She was patient with the kids and made the whole experience fun. I drove from Woodinville to see Dr. Baker because she offers Vision Therapy screening and I really wanted to ensure my kids didnt have an undiagnosed vision issue (not many doctors screen for this). I also found out my insurance fully covers sunglasses for my kids, so I got a pair for each with the UV protection to keep their eyes healthy. All in all, wonderful experience and Dr Baker is definitely our Eye Doctor of choice for the future!

Mark Hugh

I was recommended to Overlake Family Vision by a friend, and it was a great recommendation! I already had my prescription, so I was just buying glasses, but the optician Gretchen, was thorough, professional, and had a good sense of humor. It was a fun experience! Dr. Baker even came out for a bit and made some recommendations about the best types of lenses. Highly recommended and I will certainly be back!

Elaine Bruckman

My husband has been going to Mary Baker for years and has always told me what good service he has received . So , I went to her also , and I agreed that Mary Backer provides a very professional degree of service . Mary has provided both of us , with crystal clear vision , with her prescription . Thank you for the chance to express my satisfaction . Elaine T. Bruckman .

Randy Multack

When my previous optometrist retired, I was very lucky to be able to go to Mary Baker. Ive been with her for over a year now and I am very pleased with her. I think she is an excellent optometrist, as I thought my previous one was. I feel that she maintains a very high standard of care and of professionalism. I would highly recommend her to my family and friends.

A Private User

But her staff is. I would not recommend this place if you want to buy a frame there. The frame I bought was over a 100$ compares to other places (and I was very frustated when I discovered this). It was supposed to be a new frame from 2009 and I discovered that it wasnt. All in all, I wont return there next year and never buy there again.

John Weisgerber

Dr. Baker is excellent! She takes her time to thoroughly answer questions and is very knowledgeable. She is caring and compassionate about helping people. Her office wait time is very short and her new office is beautiful! My entire family sees Dr. Baker for their vision care needs. I highly, highly recommend her!

Jim Summers

My wife, Diane, and I have been patients of Doctor Mary Baker since she opened her practice in the Overlake Tower. She is terrific! Both of us cherish the excellent eye care Doctor Baker and her staff provide us. Jim Summers

Lou Kertesz

I really like Dr. Baker. I broke my glasses while on a on a trip to Bellevue and she worked me in for an exam as a walk-in. She gave me a great exam and a fantastic deal on a new pair of glasses. Recommend her highly !

Gaurav Agarwal

The appointment was fast and easy. We went there before time and got eye checked quickly. Staff is nice and welcoming.

Jasmyne Luu

Great staff and Dr. Baker is very nice and thorough. Nice selection of frames!