Westcare Clinic

Reviews 4

AS

Ashley Curbow

I received a Tb shot for employment got a piece of paper with an apt date and time telling me to come back between 930-10 am 2 days later to check the injection site. I got to the clinic at 9:40 was told I had to wait 10-15 minutes by a Mexican male receptionist and I said I was told by the nurse to let you guys know this is for employment and should only take about 10 seconds to check he stated they should have me back asap. So I waited 45 mins later I asked how much longer it was going to take he replied when all the people in the waiting area have to be seen first then you will be seen then proceeded to tell me this clinic doesnt take apts.... is that why I received a documented piece of paper with a date and time to come back in??!!! I must be the only person on earth that thinks in my mind thats a scheduled appointment!!!!! I left extremely upset called my employer they told me to go back and tell the clinic they have a contract with them and that I needed to be seen within 10-15 mins. So I came back and talked to a lady receptionist who instantly had a horrible attitude with me told me to take a seat and they would see me as soon as an MA was available I said I have to go to work this should never have taken this long so I sat and started to wait and while I sat I watched the Mexican guy and white lady receptionists laughing at me thinking it was hilarious that I was mad and had to be at work and they were smirking talking to nurses and everyone behind there counter about it. The people you guys have working at this clinic are the worst customer service people I have ever delt with I will be going forth and doin everything in my power to get those two people fired there are plenty of other people willing to take their jobs and willing to treat people with respect and understand that there on a timeline and have jobs of there own to go to. I was told Day of injection by the nurse that did it when I got there let them know my arm just needs to be checked they will just pull me behind the counter check it I will be on my way that turned into over a 3 hrs issues and harassment good job westcare clinic!!!!!!!!

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HE

Heather Reed

Like a previous reviewer, when I went in suffering from a weeklong cold, thinking I needed antibiotics, the P.A., "fixated on unrelated parts of my medical history...". My primary physician is a naturopath, and I prefer to see her, but shes not open on weekends. My husband and son both had just been ill with a similar infection right up to my catching it, and both needed antibiotics. Im not one to jump on the antibiotics bandwagon, but I felt I had let it run its course and wasnt getting better; e.g., Id begun to cough up things they tell you mean its time to see a doctor. Knowing Id have a long wait at urgent care, it still seemed a good idea to try to start antibiotics over the weekend so I could go back to work on Monday. The P.A. didnt reveal whether he saw or heard infection in my throat, ears or chest until I asked him and stated, as though I was lying about my symptoms, that he just wasnt seeing anything and was simply "stating the truth." Had he told me that as he examined me and that he felt it was just a virus that would have been sufficient. I understand that not all colds lead to infections. He took copious notes, which was incredibly irritating and, to use another patients explanation, "fixated" on why I was taking a medication my naturopath prescribed and how it affected me. And, even though I stated I couldn’t take an antihistamine when I talked with the nurse prior to seeing him, he wrote a prescription for cough syrup with codeine and for an antihistamine. I feel for people who have to rely on this clinic for their care. Its not worth the wait.

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CA

Carli Van Leishout

Went in today with a cold with a sever sore throat. I was most concerned with the incredibly painful sore throat that I am suffering from. I waited an hour to be taken back which really isnt bad for a walk in clinic. The nurse was was very nice and quick. When the Dr came in he looked at me checked a few things and when I coughed he asked "oh you have a cough too" and then it all went down hill. I explained all of the other symptoms that I am experiencing. He said nothing about the sore throat that I have and decided that I have a "mild sinus infection" I have a history of sinus infections which is in my chart so yeah I probably have a sinus infection not why I came. He says "you probably dont have strep we could do a culture but since we are doing a prescription for the sinus infection anyway we dont really need to." He asked me no questions about my symptoms and just seemed like he didnt care at all. When I explained that some weaker antibiotics dont work very well for me because when I was young I was over prescribed antibiotics. He basically told me that if antibiotics arent working for me its because whatever I have is a virus and wont be treated by antibiotics. I explained that I have been sick all month and that I feel better for a bit and then get sick again. He said "thats just the way a virus works" um sir that is also the way bacteria works. I just feel like he was treating me like I was a pill seeker all I really wanted to know is if I had strep.

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A

A Private User

Today I filed a complaint with my insurance company, blue shield, against this provider. Heres my experience. I got a call from my daughters school that she had dislocated her knee cap. I went to the school, and indeed, she had. The school called westcare and they said they could treat her. I took her there and filled out the forms, stating that she had a dislocated knee cap. We waited in the waiting room. Went to the exam room. Saw the PA, who said, she has a dislocated knee cap. I said, yes she does. The PA talked to the doctor, and they said, they could not treat her, we should go the the emergency room. Arggghhh! SO WHY DID THEY SAY TO COME THERE IN THE FIRST PLACE!?! Two weeks later, they sent me a bill for the visit! I called them and said you didnt do anything, you caused my daughter a lot of pain by having her come there needlessly. Their response was, she saw the PA, so we owe them. They just wanted to generate a charge, they dont care if they are able to do anything or not. I dont care about the money. Its the principle of the episode. Its not like I brought her in and they discovered it was something more serious. It was exactly what I said it was, they should not have told us to come there. But they saw the chance to make a few bucks and they did. You have got to be a cold, greedy organization to do that.

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