Mason General Hospital

Reviews 7

CH

Chris Perrott

I am not sure what all the fuss is with this hospital. Visits take time and an ache and pain can be anything. I have been going to this hospital for over 10 years. So let us start at the beginning. ER. First three visits was to the ER with the ex-wife for stomach pain. Could not find anything. They did all the normal tests and no luck to why anything was happening. It turned out to be IBS. Very hard to diagnose and it took two MRIs to find the situation due to the type of case. We were always treated with respect and the up most courtesy. Wait time was usually 30minutes to an hour. Stomach pain would not be at the top of the list of detrimental emergencies. I would hope the heart attack victim would be served first. This ended up being a blockage in the intestine. By the time the tests were done the blockage had passed making this very difficult to detect. Lab. I have only once in about 25+ visits waited longer than 20 minutes for any lab work. Great people, helpful, and very friendly. Maybe one bad experience in the mix. The counter staff have always been 100% The department that looks over your veins for blood clots was also another area I have visited twice. They did their job and found the problem. Saved my life. The only complaint I can have is when the ex-wife went in for surgery. The doctor was good. 90% of the nurses were good. However there was one nurse that if I could of fired her I would have. This is the only reason I give the hospital a very good rating. -CRP

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LI

Lisa

I want to first say that the ER staff are amazing. Its hit or miss with the ER registration desk personnel but Ive always found the doctors and nurses to be top notch. My 1 star is in reference to the Physical Therapy department. Ive had a stroke and so Ive seen MANY professionals in various fields including several types of PT and this is THE WORST collection of staff members Ive ever come across. We dont get calls, we dont get seen on time EVER (the longest wait was almost an hour), we were told that my daughter couldnt be seen anymore because her insurance wouldnt cover any more visits and within hours received a call from another person in the office requesting to reschedule her next days appt. He had no clue about what the first person had said. Apparently she IS covered for more visits, just under her secondary insurance which the first person didnt even check for. No one seems to know what anyone else is doing. Just today we came in 10mins ahead of time, sat for 25 minutes waiting for the therapist whom, it turns out, was just sitting in the back. Meanwhile 2 other people came in and with at least 10 employees on duty (2 in a side office having a good visit) and only 3 people receiving therapy, no one was at the front desk to check them in so they sat down and had to ask a wandering staff member to check them in so that their therapist wouldnt skip them.... which also happens. Grr. This is our last day here. She has more visits but well go somewhere more professional.

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Nikola Marshall

ALL of the negative reviews and then some! We had the same billing problems for an emergency room visit for my husband. Tried to get a charity application but could NEVER get ahold of "Alex" the person responsible. Finally got approved but the dates were AFTER my husbands treatment so a $400.00 balance is now in collection and after first notification, the balance had increased to almost $700.00. They told me they couldnt get it back from collection (untrue. I DID credit and collections for a major hospital in Seattle and accounts could always be retrieved). The staff are nice enough in the ER but are obviously instructed to park you in the lobby no matter what you are suffering from and to cut you loose no matter what you are suffering from. I thought we were the only ones going through this but now I see otherwise. We DESERVE a quality facility in the Shelton area AND there is no excuse for not having one. Who do they admit? A nurse told me they send people home all the time that she KNOWS shouldnt be leaving the facility. Something has to be done; we cant all make it to St. Peters in time (and they see Mason General "rejects" constantly and really pisses them off)

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Glenda Sewell

My son went to Mason General for a partical left knee replacementI. When I went to pick him up he was lying on top of the bed and started to get up when he went DOWN. The incompetent guy who came in to help him just stood here. By this time Im get hysterical yelling for help and no one came...the idiot guy still just stood there holding on to the wheelchair. I ran up to the nurses station yelling ...need help my son had falling. I swear it took 5 minutes before anyone ran to his room. My son wee yelling in pain saying something was wrong. They kept telling him to go HOME. He refused and next day the Dr.did an MRI and found my don had a severed quad. Another surgery and his Dr is apologized for doubting him. But the hospital never DID. I was and still am one passed mom.

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Monica Nerney

I met a doctor on the 1st floor I will be filing a formal complaint against today. My sister in law is dying of terminal cancer, they have known for about 2 weeks. She was in the hospital due to low red blood cell count. My brother is also a head injury survivor and has trouble with short term memory. My brother was told she had 2 types of cancer but couldnt remeber what, so we went to the desk to ask. This clown started telling my brother that the humane thing would be to let her die and that he was selfish for keeping here. He then went on to tell my sister in law she had 2 days to live so make sure your family has everything in order. I did not know that God rsides at Mason General Hospital.

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CR

Crystal Scott

Just finished the MRI on my knee. Can I just say that so far I absolutely adore Mason General Hospital? I have yet to have an unpleasant experience. The hospital campus is gorgeous, clean, the staff friendly, helpful, never in a hurry or rushing you but always speedy in an efficient way. I imagine the ER can get backed up but in the times I have been here for scheduled appointments I have never had to wait more than 15 or 20 mins in any 1 waiting room. And have I mentioned the stellar staff? Like really amazing, every last one of them that I have encountered. Im impressed MGH, keep up the amazing job!

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A

A Private User

My husband went in with extreme pain and was told he had a sexually transmitted disease. They never checked for one but gave him meds for it. They told him there was no question that was what was wrong with him. He went to the urologist the next day and was told he had no signs or symptoms of an STD but a classic case of kidney stones. I also took my son in for a drug test which came out negative. The doc proceeded to tell us which drugs are tested for and which ones wouldnt show up in the test so my son knew which drugs he could safely take if he chose to.

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