Providence Centralia Hospital

Reviews 4

FL

Flip Side

This hospital should be forced to close its doors. I had surgery on my head 9/21/15 at the UW. Earlier today my pain meds ran out and the pain became unbearable so I called the UW and they told me to go to the local emergency room immediately. I arrived at Providence in excruciating pain and spoke with 3 different people over the course of a couple hours. I also provided them with an internal phone # that the UW staff gave me to help expedite things( the number was to a UW staff member that was still on duty and had the authority) and all my papework regarding my recent surgery. After approx 2 hours of sitting around in pain the Providence staff told me there was nothing they could do, that it was there policy not to prescribe pain meds on top of what another doctor previously prescribed regardless of the surgery or amount of pain. When I asked them when this policy went into affect the Providence staff member said it had always been their policy. Mind you....I had the same exact surgery in March of this year and also ran out of pain meds. I then to went to Providence and they prescribed me a pain med that was even stronger than my surgeon initially provided What policy was that again?). In addition....tonight while at providence not a single person even looked at the area my recent surgery took place, interesting as i was in obvious pain and there was still dried blood surrounding the area. Shouldnt they have taken the time to at least look??? Ive no doubt they will still be billing...and for what? To make matters worse.... I was pretty damn upset so Ive no doubt my voice had risen a few octaves......so providence was kind enough to send in their security. Upon leaving the whole ordeal was a bit much and I doubled over and nearly passed out right outside their front doors....not a single staff member raised a finger. I will definitely be seeking the advice of council. These people have no business providing medical care to anyone.....it was by far the most unpleasant experience Ive ever had with the medical industry in my 47 years. I actually felt as if I was being accused of being a drug abuser, the only thing they kept repeating was that pain meds were often abused. Again.....I was 4 days removed from head surgery, had all paperwork in order, Confidential contact phone numbers for my surgical team who told me to go there. As if thats not enough....i was so in pain and upset by the time I got home that I was distracted and fell on my steps hurting my back...where do i go? I cant trust the only Emergency room around. I guess I wait and make an appoitment with my provider hoping things dont get worse. DO NOT GO TO THIS HOSPITAL IF ITS TRULY AN EMERGENCY....THEY WILL LET YOU DIE! Unless of course your some homeless junkie.....then they will treat you and send me and the rest of us the bill. FU Providence....See u in court!

---

AN

Anastasia Rose

I was there on Friday April 22, 2017 with what turned out to be an inflamed sciatic nerve. I had surgery on March 8th, and was doing well, but woke with the pain on Thursday which did not go away, then on Friday I woke with the same excruciating pain and a fever. My neurosurgeon in Seattle told me to go to the ER. Everyone at Providence was very efficient and kind. The intake rep took my info quickly and was very kind. When the intake nurse came for me she offered a wheelchair, offered to help me walk, said to take my time, and was extremely compassionate. She got me back to a bed immediately. They set me up with an IV and the doctor came in and after examining me she set up a tranquilizer/muscle relaxant and went to call the neurologist. The nurse who took the blood was capable and the blood draw painless. I felt very comfortable and confident that I was being well taken care of, and that Dr. Kim Tuan Le and my neurosurgeon in Seattle were covering this as a team. The doctor and my neurologist made a plan which included new rx and I was dispatched with directions to do a follow up appt with my surgeon. Rather than go to an outside pharmacy I just wanted to get it done, so I asked where the one in the hospital was and started slowly and painfully walking there. On my way I asked Marie the volunteer at the West Info Desk where it was, and she insisted on getting a wheelchair and taking me there. Then she told them to call her and she would come back to get me when the rx was done. They said 20 minutes which would make it 4:10pm. That was 10 minutes after her when she was scheduled to get off, but she was determined and said she would be back. At about 4:20 she returned, we got the rx, and she pushed me to my car. I cannot express what a relief it was to not walk. My gratitude abounds and I can only hope that she receives as much love as she gives to the world. I highly recommend Providence Centralia ER. I felt safe, nurtured, and well taken care of.

---

SH

Shantell Bowman

The After hours pediatrics in the Providence hospital located in Centralia was the worst care my daughter ever received. I took my 1 year old daughter in for vomiting and a consistent fever of 102.8 that Tylenol wouldnt reduce. When the nurse took my daughters temperature she rubbed the thermometer across her head over her hair, the nurse looked at me and said "she doesnt have a fever her temperature is 97.2" I told her to check again because I had just taken her temperature before we left the house and it was 102.8. The nurse checked again and indeed the first reading was wrong the second temperature read 102. Nurse asked me if she had a runny nose or a cough I replied No. When the Doctor cane in the room he said the nurse told him she had a runny nose and a cough. The Doctor did not ask me any questions just was typing things on the computer, listen to my daughters heart and lungs and said we were good to go, I then asked what was going on and what I should do, he said its probably a bug and to give her Tylenol, I had been giving her Tylenol and keeping her hydrated with small amount of clear fluids at a time, so really I was doing everything fine already but the fact is I feel as if they didnt do their job by communicating with me or one another. Not to mention when the doctor walked in the room he had a mouthful of food and smelled like corn chips.

---

SA

Sam Kaiser

Ive traveled the world and hurt myself in many different ways in many different countries. From nearly drowning in Germany to slicing my hand open requiring 9 stitches in Scotland, and from Canada to Mexico, Norway to France. This hospital is hands down the worst one I have ever been too. The Doctors were cold and showed 0 sympathy, they were more concerned with shuffling you out the door than giving actual care. My Son was delivered here and they injected my wife with pitocin to induce contractions, which ended up having an adverse effect on my son which dropped his heart rate severely. After they noticed the err of their ways and said "well we messed up time to give you a C Section" they wheeled her into the operating room and asked me to wait while they prepped. They came out for me 10 minutes later and said "come meet your son". They left me out of the birth of my first born, so that was cool. The food was par at best. Literally go to any hospital but this one. If youre getting mugged, ask your mugger to drive you to Vancouver first because then at least you wont suffer even after youre admitted.

---

---