Santa Rosa Memorial Hospital

Reviews 3

JI

Jill Schoenfeld

I would give their ER zero if could post with a zero. I hadnt been to an ER since I was 39 years old and am 71, because have always called our PCP but it was the start of the New Years Eve weekend, and I didnt like the Sutter PCP who took over my long term PCPs practice at the Stony Circle office and didnt realize that I couldnt make an appointment directly with a neurologist since my husbands former employer offered UHC PPO Senior Advantage for the first time last Jan 2016 and a number of St Josephs docs are on their list, and my husband knows one very kind woman PCP in the Annadel group who I was planning to try to change to for my PCP, but after my ER experience compared to going to Sutters ER 2 days later, I feel forced to stay in Sutter. My husband tried to take me first to the Annadel Urgent Care Clinic near where we live. The very kind doc and the office manager both said that the ER would help us since they arent allowed to give Tramadol. I was in excruciating pain from a failed lapband surgery that caused my lower esophageal sphincter to never close again. The only RX I can take, Tramadol is 1/2 opiod and 1/2 a SNRI antidepressant. The young woman who was the triage nurse was excellent and just asked questions about what conditions I had that caused me to be there, plus she had a very pleasant demeanor. As soon as the young woman ER Doc came in the room she accused me of being a drug addict and refused to give me any pain med or even listen to the real reasons I was there on a Sat, so I was in living torture until after went to Sutter Med Center on Monday. I screamed that I was going to commit suicide as I was in agonizing pain and had been for 48 hours already. The male nurse who assisted the doc in the room was heartless and cruel. The doc just left without even saying that she wasnt coming back, and never gave us discharge papers and after another long, long agonizing wait the male nurse with absolutely no compassion brought in 1 tramadol which lasts about 4 hours. I had been prescribed Tramadol for 7 years by 3 of the top leader doctors in Sutter in S. Rosa, as I have an incurable condition and am in intractable pain and a senior. But Santa Rosa Memorial didnt have my records like Sutter has. It was the worst day of my life as another reviewer said. I have had severe migraines my whole life and cant even drink a few sips of wine or take an OTC cold medicine pills or the antidepressant Wellbutrin without getting severe migraines. The ER doc said "Havent we seen you here before?" saying in other words that I was a drug addict coming to ERs for my habit. We were Sutter only patients in HMOs going back to when Sutter bought Novato Community Hospital where I was a volunteer and medical assistant in some of the docs offices right next to the hospital. The dosage I have taken for 7 years wouldnt satisfy a drug addict - I actually get severe depression from the 1/2 of the drug that is similar to Cymbalta and Cymbalta withdrawal is living hell in my whole body while my whole esophagus was on fire. Tramadol only became scheduled in 2014 for the exact reasons I went to the ER - the horrible withdrawal which starts after taking a very short time after going only 6 hours without a dose that is labeled by the FDA therapeutic only. It is Schedule 1V which the FDA states has little chance for abuse and can be prescribed in the same amount I have always been prescribed with up to 5 refills. I felt forced to stay in Sutter where there are many excellent PCPs, I just happened to have been stuck with the worst and had to go to their ER on Monday because all the doctors were taking a holiday since New Years was on Sunday.

OR

Orb Bro

Only gave it one star because you cant have negative stars. Scary, scary, scary. Inside scoop: 1) Some freaky ER docs, cant diagnose a papercut. Beware. 2) One of my colleagues, the ICU doc, had Aspergers. Id call him for a consult, hed rush up to the patients bed and yell that it was hopeless and needed hospice. Scared the pants off people, but took two years to get rid of him. 3) Other ICU doc came to blows with other docs. Fun. 4) Scary cardiologists, made decisions based on insurance status and time of day. 5) A handful of nurses hooked on drugs, would demand narcotics and benzos when they got strung out. Came to check on patients, they were asleep or halfway to stopping breathing already. 6) Chief of staff gave IV haldol when against house rules, patient stopped breathing and ended up in ICU. This after other patient wasnt so lucky (died from IV haldol, massive dose). 7) ER program director sent by EMCARE caught stealing benzos because he was diagnosed with cancer. Continued working and driving long distance while under the influence of fatigue, chemotherapy and drugs, didnt tell anybody. Nice. 8) one hospitalist trained in Philippines didnt know erythromycin from Gentamicin; other from Middle East worked so much he mixed up his patients; one day found him passed out in the hallway. Never mind oral hygiene. 9) CEO nice guy, smiles all the time - he makes over a million. The plebes? Those unions are so demanding! The nursing director also makes 400k. For what? Nobody knows? (firing people who step out of line). On the flipside, decent CT surgery, vascular surgery, general surgery (half good - half bad) and competent ICU. Hornberger (GI) outstanding, always helpful. Otherwise, terrible place. Oh, and obstetrics... Two children born there, thank god they didnt kill them! Thank god I was standing right there when the anesthesiologist dropped my wifes blood pressure to zero with his epidural! Thank god I was there to tell the nurse the shut the f*** up when my wife didnt have milk after two days and my son got so weak he couldnt even cry any more (they kept saying formula was bad and that we have to wait "for nature to take its course") Never mind the pharmacists whod tell us what drugs to prescribe because they had a contract with some pharmaceutical company... Just a scary, scary, scary place. Run, dont walk, to Sutter. (dont get me started on Kaiser) Santa Rosa is not a place to get sick, unless somebody can drive you over to Marin General, or the City.

FR

Francia Kappeler

I think my family and I would get better health care if we went to see a clown instead of their doctors. The ER staff has been rude and ineffectual. The actual care received has been inept. My mother was discharged several times with incomplete diagnoses (they missed her broken hip and instructed her to put weight on it in the rehab facility she was shipped to), they sent another family member home in the midst of a psychosis brought upon by adverse reactions to prescribed medications. They administered medications that exacerbated symptoms of C. Diff. that nearly killed my father (sent him into kidney failure and a life-time of dialysis). They told my daughter to put a blanket over her head as she waited over 6 hours in ER because she started having a migraine while in the waiting room for so long in the middle of the night...and refused to give her any medications for that migraine that WERENT narcotic. They charged her over $1500 for eventually looking at her urgent inner ear issue and then did not treat it. Instead, she got a referral to specialist who didnt take her insurance and didnt have an appointment for several weeks. They fired my doctor several years ago for political reasons...he cared more about his patients than the underwriters bottom line. They discharge homeless patients with pic lines still in their veins...and send them back out into the streets. They do as little as possible for patients with addiction issues...perhaps due to judgement and discrimination? They tell me (50 y/o) that my symptoms of pain are due to my "being old," and completely miss the point that injured a knee while exercising. In fact, it took over a year before theyd order the correct imaging in order to see the damage. Memorial has been focused on "status quo medicine" for over 35 years, and its getting worse each year.