UCSF Medical Center

Reviews 9

ER

Eric Becker

Be assured this review is not just sour grapes; UCSF has serious systemic issues (corroborated by multiple employees off the record). I wrote this sitting in the reception area TWO HOURS past my scheduled appointment time in the middle of a weekday and they have yet to get to me. Now, if this were an anomaly itd be easy to overlook... But literally *every* appointment in *every* department Ive ever had here has had the same issue. (One note: on the occasions when actual care was provided, the quality of the staff is generally excellent. Its largely their administrative morass that this review is intended to address.) Eventually I just got up, asked for a refund, and left. No apology or explanation was offered. One gets the impression that such things happen all day, every day here. Despite repeated assurances that UCSF Is one of the finest medical institutes in the world, between this awful scheduling/planning, their doctors amazingly labyrinthine bureaucracy (unparalleled anywhere else Im told), and the apparent complete lack of interdepartmental communication, one is left with the impression that this is an institution thats heavily subsidized and attracts bright talents but is drowning in red tape, politics, and possibly ego. Who then but a bureaucrat with a petty departmental fiefdom would want to work here more than a few years? Answer: youll see when you meet the department head youre dealing with. Disappointed and frustrated. I came to you for help UCSF - youve failed me thoroughly.

---

LE

lesley feierstein

I spent a week at Mount Zion Hospital (UCSF Hospital) to be treated for cellulitis. I was given i.v. antibiotics to treat the underlying staph/strep infection. I was experiencing excruciating pain from the cellulitis, and other than being given dilaudid on a few occasions, the only pain medications that were offered to me were tylenol and oxycodone. I experienced excruciating headaches which were a side effect of the oxycodone, yet there were no other medications that were offered to me. This is completely unacceptable! Also, I brought my Miralax (fiber supplement) and stool softener with me to stay regular, but I was required to give them to the nurse upon getting settled into my room. Then, when I requested to be given my Miralax and stool softener, it took several days before it was finally cleared with the doctor. On top of the excruciating pain that I experienced due to the cellulitis and headaches, I was also constipated for several days. I felt and was trapped! To be denied the products that I take on a regular basis to stay regular, is also completely unacceptable! Of lesser importance, I want to also mention that during that entire week, I was laying in a very hot room and there were no fans available so I was sweating all week!

---

GL

glenn greene

I WAS A PATIENT AT UCSF BEGINNING ON 3/24 THROUGH4/3 THIS YEAR ON THR CARDIAC FLOOR.....I CAN NOT SAY ENOUGH ABOUT THE CARE I RECEIVED THERE AND CONTINUE TO RECEIVE...LAURA WHO GREETED ME AS SOON AS I GOT OFF THE ELEAVATOR WAS JUST A JOY AND DID A VERY GOOD JOB OF HELPING ME EASE INTO WHAT WOULD BE MY ROUTINE THERE.....DR JON MOHAMMED AND HIS TEAM WERE EXTREMLY PROFESSIONAL.WHILE I WAS THERE ALIZE,AMANDA AND JILL WERE GREAT TO WORK WITH AND GAVE ME ONLY TOP NOTCH CARE... I JUST WANTED TO TAKE A MINUTE TO THANK UCSF ITS DOCTORS ITS STAFF.A FINE EXAMPLE OF WHAT HEALTH CARE SHOULD BE IN THE WORLD TODAY.....THANK YOU ALL..EVEN THOUGH IT WAS A GREAT STAY I NEVER WANNA GO BACK....LOL THANK YOU GLENN...AND A SPECIAL THANKS TO THE ONES WHO TAKE CARE OF ME EVEN NOW..PHONE CALLS ALMOST DAILY...THANK YOU THANK YOU....GLENN

---

JU

Judy Bennett

Absolutely hated it! I will never come back here again. The doctor who saw me for 5 min. was aloof, rude, and unprofessional. They told me that my condition that I had successfully been treated for by 2 neurologists at Sansum clinic and 2 neurosergeons from Mayo Clinic the last 10 years were wrong in their diagnosis. So I guess that my 2 weeks of psych and neurotesting not to mention 3 brain surgeries and a 2 month stay at Mayo was for nothing! Oh and I guess genetic testing for DYT 1,and 5 were wrong. Forget that I was asymptomatic at the time(thanks Mayo!).Stupid me. I didnt want to take the trip back to Mayo and deal with those overly friendly staff and 3 days of tests.I had to wait 7 months and your approval for this CRAP! No thank you. JB

---

PR

princesssadieloo

Worst Hospital Hands Down! ! Old as dirt! Outdated old, smelly, dirty and over run by stupid new grad nurses who may be educated but they lack experience. Absolutely no common sense. I had the worst experience there. 6 months of hell. Beware the idiots working pediatric hemoc. These people have frequent chemo spills, and they act as if it were no big deal since it happens so often. Its over run by people who went into nursing after realizing that a bachelors in music or sociology would not bring them any money. Do the research... Most of these girls who claim to have masters degrees in nursing came from non nursing background. Would you like a piano teacher to administer chemo to your child? Ill take Kaiser any day!

---

NO

Norah Eldredge

I cannot tell you how frustrated I am with UCSF. I have not even been able to visit a doctor yet because I have been trying to make an appointment for over an hour. I have been transferred five times between the same two departments who both tell me that only the other department can help me. Upon being transferred for the last time, I had to demand that the receptionist talk to the next receptionist–instead she transferred me to a moderator. I will likely not make any appointment with them and seek an entirely different medical facility. I feel like they are caught in terrible, terrible communication and do not really care about the patient on the other end of the line.

---

JE

Jenny Ramaswamy

Sad to say, but my family needed to visit their ER twice in one week! The first involved a trip to their pediatric ER and the second involved a trip to the standard ER. We were very impressed with both. What stood out to me was the quality of the staff. Everyone was so friendly and helpful and seem genuinely concerned about our well being. I am so glad to know this pediatric ER is close by. Hopefully we wont need to go again anytime soon, but when we do, I know the care will be outstanding.

---

TE

Terrie Lindsey

On August 8th my dearest friend Mingo Cervantes passed at UCSF Medical Center. I would just like to thank everyone who made his stay there as comfortable as possile. I would like to thank the Chaplain Angela for her kind words and his doctor for all she did. I miss my friend so very much but wanted to extend my graditude towards the hospital and its staff for all the dedication they provide. Much Love this holiday season. Love Terrie Lindsey (Torres) God Bless!

---

BE

Betsy Stapleton

I have had way more medical care than anyone could imagine over the past few years and the care I received at UCSF was far better than any I have received elsewhere. The Surgeon and his team were fantastic, the nurses excellent. I am a retired nurse practitioner and watch all that is done to me with an eagle eye and have not one compliant to make. A small example of the excellent care I received is that not one person entered my room without washing their hands.

---

---