PeaceHealth Southwest Emergency Department

Reviews 5

DA

davetrek42

Was taken via ambulance, (Which was Stellar! Thanks Mike!) then dropped into the ER reception room with no instructions, no nurse, and after a while of screaming in pain, and a 30 second check in where I was given a bracelet and a scowl, and grudgingly, a wheelchair when I fell on the floor. A while later, after terrifying some poor kids right where they wheeled me, I decided to go find more immediate assistance. They had dumped me from the stretcher, in front of a lobby full of small children, screaming in pain. I swore once, then clapped my hand over my mouth and apologized. I decided I wasnt going to get immediate help for whatever these muscle spasms were, and decided to leave. On my way out, I yelled out at no one in particular a few choice words about the customer service... On my way out, I collapsed in the parking lot. Out of my mind with pain for I dont know how long, I was eventually surrounded by people laughing at me, and a nurse who just kept scolding me for swearing. I apologized, and asked for help THREE TIMES, and they turned their backs on me. The officer clearly explained my right of Triage, which was to accept admittance (and an indeterminate wait), or to NOT accept triage, and move along. The staff was snickering at me the whole time. It was humiliating, and disturbing to think that this is a Catholic run operation. Unbelievable, shameful, and a little scary. Dont worry. A friend came and picked me up, and I am fine. I have an appointment with my Primary doctor, and Im sure I can get care for my muscle spasms. Id also like to note: I just wanted to talk with someone, I refused meds on the ambulance ride, because I had taken my own prescription... I could see someone being chased away for appearing to be an addict, or something... But for extreme pain? Seriously?

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SA

Savanna Morrow

My boyfriend went here to the ER after experiencing symptoms of a stroke, seizure and heart attack. There are some fairly standard tests youd expect after symptoms such as these. Much of my family works in the medical field and I had training to be an EMT until life took me somewhere else. So you can imagine my surprise when they took blood and urine to check for drugs, told him he had near syncopy and to follow up with a PCP and handwaved him out! How can you be so irresponsible with someones life? Later I called because I wanted to know the signs and symptoms of syncopy, seizures and heart attacks (ostensibly so I could recognize it happening and call an ambulance, but really to see what theyd say.) After being passed around on the phone back and forth, I told them who has visited and I wanted to be certain to get him help when needed. They said its personal and cant release info, which I understood because of HIPPA. But when I asked for info not concerning him, just symptoms to look out for, the doctor refused and hung up. I could not believe the sheer lack of compassion or care. He followed up with a doctor who now is having a heart monitor attached to my boyfriend because he has consistently had a weak, irregular heartbeat since the episode, and is also being referred to a neurologist. He is not allowed to become stressed or do anything strenuous because he could have another episode. If anythint had immediately happened to him after the ER visit, we would have pushed for them to be liable. It seems like everyone is just a quota towards a number anymore, and if you require attention youre just taking up time they could be seeing people towards their quota. Its ridiculous. We will never go there again for any care, because "care" is strangely absent from their environment and doctors.

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Paula tepner

Kindness & Care out front. Was taken right back BUT I Instantly got transported into HELL! The Doctor came in & instantly Judged & Labeled Me.... Drug Seeker! I felt it Oozing from him the Second he walked in! I felt like I was on trail & his questions were leading me to His Conclusion Only... It quickly turned Into a nightmare...Upon Having a CT I was basically called a liar by the Doc,Nurse & Staff. They told me I had a Electronic pain pump in my back-Which the Doctor said I Should have consented & known it was in there! He immediately Assumed and labeled Me a Drug Seeker who was lieing to him! I told him it was Shunt tubing(Which BTW Its 100% Extra Shunt tubing-id think a Doctor would know this) but He said No its a Electronic device its No Shunt tube! Used for Chronic Pain!(Labeling) Again calling me a liar. I told him he was 100% WRONG But He insisted & continued to belittle Me for this So Called pain pump They said I Had!!! What a Nightmare, I lost ALL Trust in this hospital & Staff.I honestly can say THE WORST EXPERIENCE IVE EVER! I left there in the same condition I arrived I NEVER requested pain medication-I just needed help, I simply answered their questions about my Pain...My pain is STILL Horrible and my VP Shunt is painful & still swelling...I Wont return to this hospital EVER Unless Im Unconscious And basically Dead... The Entire Staff is STUCK ON DRUG SEEKERS...Its a Serious Problem I agree but Not EVERYONE has this issue. No one Should EVER Be Treated this Way...PLAIN & SUMPLY A TERRIBLE HOSPITAL

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SA

Satonia Rodgers

I went here on May 25 for a tooth abscess. The people who did intake were very nice. They got me in quick and through fast track. But after I got seen by the nurse and was waiting for the doctor I heard a couple female staff outside my door talking about pill seekers and how they can tell if someone was in tooth pain (mind you my whole right side of my jaw was swollen from a swollen lymph node). I had not asked her for anything for pain and my main concern was infection. Dean L. Rasmussen was a great doctor, he listened to my concerns of infection, and what I have been doing for it without just assuming I was a pill seekers. He lanced the abscess and got me antibiotics. This isnt the first time I had staff make assumptions and act very unprofessional with patients. About a year ago I went with my pregnant friend because she was having some spotting. The triage nurse (tall woman with black hair and a 60s looking haircut, bright red lipstick) took her temp and blood pressure and asked symptoms. All my friend got out was that she was having some cramping and a little spotting and the nurse told her she was having a miscarriage and this baby was "deformed" and "she wouldnt want it anyways". This was before being seen by a doctor or being examined. Her baby is now a beautiful healthy 6 month old. Your nurses need training on how to interact with patients. And your nurses need to know if they are dealing with a pill seeker, sitting and talking about it loudly could potentially be dangerous.

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Ester Mitchell

over the last week and and a half, I have been to this horrible place a total of 4 times and am still feeling the same way I was when I went in for my firstly visit. I still have no definite diagnosis either. I have told them the same thing each time I have gone in with different resuted and different diagnosis and suggestions for medicines to try were also given each time. I just want answers and proper treatment. my last visit I went by ambulance and was not taken to an exam room, but triage and registrationright away. thats were the good stuff stopped. i was then left alone in the registration room in the wheel chair no nurses button with symptoms of a possible stroke or heart attack for almost 4 hours before anyone came and moved me to an actual exam room with a bed. I was at the hospital another 6 hours for testing that night what a night mare of an experience!!! on one of the visits, they put me on pseudoephedrine, which is not something that someone who has a family history of high blood pressure should take which leads to my last visit on the 25th when my ear was actually red they started me on antibiotics. if they would have started me on them a week prior to that, the first time I went in with the same trouble, I would probably be all better by now. instead, Im slowly getting better.

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