Brockport Animal Hospital
| Category: | Animal Hospital |
| Address: | 6352 Brockport Spencerport Rd, Brockport, NY 14420, USA |
| Phone: | +1 585-637-6190 |
| Site: | brockportanhosp.com |
| Rating: | 4.1 |
| Working: | 8AM–8PM 8AM–5PM 8AM–8PM 8AM–8PM 8AM–5PM 8AM–12PM Closed |
Location
Photos 1
Reviews 5
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Laura Ziegler
Brockport Animal Hospital diagnosed my cat with diabetes in April of 2013. Started him on insulin a week after diagnosis. The first vial I bought I didnt really pay attention to because I was overwhelmed, scared, and just learning about feline diabetes. I dove right into the internet, talked to other people dealing with their own cats having diabetes, and spoke with second-opinion vets to gain as much knowledge of this disease as possible in order to help my cat. A vial of insulin is supposed to last 3 months. The first vial I got was barely a third gone when it expired. So, I bought another vial. I noticed that the expiration date on the vial said that it would expire in a month from that day. I brought this to the attention of the vet tech and she said that it was still good. That kind of confused me, but not wanting to cause a problem, I left with the vial. I began using this new vial, but my cats blood glucose numbers didnt go down. They remained high, which is dangerous because ketones can form, which can be lethal. I called Brockport Animal Hospital and explained my thought process, and they said theyd give me a credit towards my next bottle of insulin. A credit? For what? The expired insulin you gave me? I was very upset at this point, so I went there to pick up a new vial (mind you, the vials are about 60 bucks a pop, supposed to last 3 months, and Im on my third one in 4 months) and called them out on the expired insulin. The woman I dealt with handed me a new vial that was marked to expire THE NEXT MONTH! I asked her what was going on and why they were trying to give me old insulin. She said they made a mistake on the label and that it would still be good for 3 months. I took the vial and left. I got home and compared the old vials to the new one, and the expiration dates were a week apart! They were giving me old insulin. I called immediately to speak to the manager or vet, and they said theyd call me back. No one did. I finally got a call back last week. They left a message stating that "Due to new NYS Pharmacy Law, we are no longer allowed to hold" insulin. It will be ordered on an "as-needed" basis." Thats pretty coincidental that I get this message now after complaining to them about receiving old insulin. So I did some research, and emailed the NYS Pharmacy and Veterinary boards letting them know what was going on. I called the vet to find out exactly what they were saying directly, and they said that the law in fact wasnt new, but they were "cracked down on". So, basically admitting they got caught giving old insulin. The girl I spoke with obviously was getting flustered speaking with me and couldnt answer my questions or assure me in any way that what I was experiencing was false. She said that shed have the head vet manager call me back asap. No one called. I am so upset at this vet hospital for not caring about my cats disease, just about my money. They are unprofessional in returning calls, and still have yet to return my last call about this "new insulin law" business. Feline diabetes is an expensive disease to treat, and I am fortunate to be able to care for my cat, but there are others out there who struggle and it infuriates me that this vet could be doing that to others who love their companion animals as much as I do and want them to get better. They CANT get better being given OLD INSULIN! If you care about your animal companions and your money, dont go here.
ME
Mercedes Murray
I have been going to Brockport Animal Hospital for 13 years. I have been recommending them to friends for just as long. My pets are my family and I pride myself on providing the best care for them. That is exactly what Brockport Animal Hospital has given them. The staff is not only friendly but very knowledgeable. They have always been able to figure out what was wrong with my pets even when it seemed ambiguous. Dr Edwards is simply the best. He takes his time with my pets and is very thorough. Hes always educating himself on the latest in medical care for his patients and has a huge heart. Ive also been to Dr Stockwell and Dr Deluca who are also exceptional. Its important that my pets (3 dogs and 2 cats) have the absolute best care they can have and by doctors that sincerely have a passion for caring for them (some vets dont but the ones at this hospital DO). Im confident that I can trust them to give my animals the best care and at a price that is reasonable. They have never suggested tests or x-rays that were unnecessary. Their goal is the best care and the best price so the animal can get well and have an optimal quality of life. I moved almost an hour away and I will still only trust Brockport to care for my fur family.
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Sam Russo
They seem like a great vet when I had to put my rat down who was my everything :( But when I started to bring both of my cats their, they are NOT good at keeping things on files! Every time I go in they tell me my cats need their vaccs and I always make sure to bring in their paper work to show them they already have them!! One time is understandable but when my cats are already patients there and going in they always screw everything up, the past 4 times I had went they had a needle ready to give my cat a shot and when I asked about it they were like he needs his rabies and it got to the point of getting soo frustrating they always try and re-give them shots they are not due for. Not to mention every time I go in they mix up my cats and every time I tell them they spelled Hobbes wrong they never fix it! It just got to be to much that I have to make sure I ALWAYS bring everything with me to RE-SHOW them what is SUPPOSE to be in my cats files already.
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Bridgett Gee
We are long time cat lovers and have been to many veterinarians. We switched to BAH years ago and are here to stay. We are responsible cat owners who give our cat all the preventive care he needs and care for him in a responsible way. I have read some negative reviews (which I take in stride) about BAH and have never had a bad experience with the staff or the veterinarians. It has been my experience that people who write negative reviews write them because they have not been responsible for a number of reasons; such as a lack of care for their pets and the staff tells them, or for some reason forget they have to pay and others who believe that it is acceptable to berate the support staff because they are frustrated or stressed about coming to the hospital. Dr Edwards is the most compassionate veterinarian we have ever seen and the staff is knowledgeable and caring. Thank you for all you do.
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Anne White
My ferret was diagnosed with adrenal disease at her regular vet near Utica, NY. The tumor is on her right side, so it involves her vena cava. My regular vet recommended that I visit Dr. Allen Edwards at Brockport Animal Hospital to discuss whether she is a good candidate for surgery because he is highly regarded in New York States ferret community and performs several adrenal surgeries each year; ferrets, being so small, can be difficult to perform surgery on, which is why I drove 3 hours for this initial consultation. Dr. Edwards was open and knowledgeable and I am taking my dear pet back to him in August for surgery. My home vet and I have complete confidence in Dr. Edwards and the staff at BAH. **Dr. Edwards usually does the consult and surgery on the same day for out-of-town patients, but I opted to make the trip out for a straightforward consult so I could meet and talk to him first.