City Creatures Animal Hospital

Reviews 6

MA

Maureen Cleary

My experience with City Creatures has been terrible!! I will begin by saying when I brought our Golden Retriever in as a puppy for all of her shots the vet told me, "as far as Goldens are concerned, you didnt get a good one". I should have known then that this vet wasnt where I should be taking my dog. My husband and I laugh now and often say, "we didnt get a good one, we have a great one". She is the most lovable, well behaved dog around-not because of training, but because that is who she is. Lucky for her and for us, she hadnt had any health issues until 2 wks ago and she is an old girl now. I had noticed a hotspot and some pink skin-I began treating it and noticed a mark improvement by that night, I made an appointment at City Creatures just to double check that she was ok. During the appointment the vet didnt give her a once over to check her skin and over all health, she simply made a chart to show me all the things they wanted me to buy. I purchased the antibiotic and the items I didnt want, they have you draw a line across those items, i.e.., shampoo etc., and mark NO- almost like an at home vacuum cleaner salesman- I felt like they were attempting to embarrass me, but they only embarrassed themselves. I gave her the meds 2x and both times she threw up. I brought the meds back to City Creatures asking for a their opinion, advice, a possible exchange of meds. They told me the vet that I saw was on house calls and that she would get back to me that night or the following morning. Well, Im still waiting, but not really. I WILL NEVER bring my dog back to this vet again. I want a vet that is interested in my dogs health not a vet that says inappropriate things, that simply wants to sell me their goods and doesnt have any concern that the prescribed meds made my dog sick and/or the decency to call when they said they would.

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KR

Kristina Waz

I have been using City Creatures for about 2 years now for my two Australian Shepherds. I came from another vet office that made you feel uncomfortable every time you called as if you were bothering them. I was so happy when I was referred here instead. Before coming to this vet I was making vet visits monthly for my girl who was always sick and they could never figure out what was wrong with her. I first saw Dr. Spires (who I miss very much) and she got down on the floor to play with my dogs while explaining to me what could be the issue. She was very kind and understanding that my girl had a reoccurring issue and that I dont have deep pockets to pay for vet visits every month. I was very grateful for that. Since switching vets I have only been here once or twice for my girls original issue, other than that its just routine check ups and shots. Every time I call they place me on hold but I dont mind, they always get me an appointment that fits my schedule (I love that they have night and weekend hours) and if I ever need shot records they will email them right away. I dont usually have to wait long if at all so I dont agree with the other reviews on long wait times. I refer anyone who asks about this place because I feel confident in their services and pricing.

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AM

Amy Albert

We are sorry for your negative experience with us, Mr. Ferrick. Unfortunately, we are unable to fill antibiotics and ear medications without having seen a pet recently. In seven months time, numerous things can change with an ear infection or any type of infection, and medications may need to be changed, which would need to be assessed at an office visit by the veterinarian. We strongly believe that it this is what is in your pets best interest which is why it is our policy. It is also the policy at most other veterinary and human medical offices for that reason. We do our best to keep our costs as low as possible, but as you know, prices increase over time with inflation and when our prices for products or overhead raise we can only insulate our clients for so long before we too have to raise prices. We strive to provide the highest standard of veterinary care to our patients and there is a price associated with offering top-line care to keep your pet with you in good health for as long as possible. If you choose to return to us with Isabelle, we would be happy to help. Amy Albert, Hospital Administrator of City Creatures Animal Hospital

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A

A Private User

Location is way over-crowded, wait times worse than doctors office. I have been going to city creatures for years because Dr. Albert is the best vet Ive come across- hes excellent. Unfortunately, as they are growing in popularity it is nearly impossible to have an appt there and not sit there for at least 2 hrs- I am not exaggerating. This isnt just on one occasion either- it was multiple times. We had an appt for 5:15 pm and were not even given a room until 6:05, then you have to wait more for the vet to actually come in the room. I just dont have the time for this anymore as I work the majority of my day, the last thing I want to do is sit in the vets office for 2 hrs for a simple recheck. Dr. Albert is the best vet there, Dr. Allen is a bit rude, abrasive, and Dr. Poltis is young and fairly new- shes friendly, nothing against her but I just prefer more experience in my vets. Overall, they are nice people but this office is just too busy to even give your pet the proper attention it may need- you will sit there for hours. I am switching vets due to this issue...

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BA

barb towner

I dont think I will be coming back here again. My parakeet is dying, probably from crop infection yet again. 3 one in 2 years & the only SPCA that was near me, is now closed for good. So my pet will die of starvation because I cant afford to pay to have it put to sleep. I had to resort to buying online bird antibiotics, and hope it get here before she dies, and hope it works. it might even kill the poor thing but its better than starving to death and suffering I am upset. I feel there is a lack of compassion not only with these vets but any vets. they are all about money. Avian vets are the worst of them, because they charge like hell for a bird. when they called me today, and when I said I could only afford a antibiotic I felt no real compassion from the person on the phone whatsoever. why cant they take payments? I was more than willing to give them my card number and let them charge my card a month charge til it was paid off. when you are in a wheelchair, disabled, living on welfare and food stamps its not easy to make a full payment

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A

A Private User

I have only been going to City Creatures for about a year, but I have one dog with a chronic condition. Id hate to think anyone would decide ago against this clinic for long wait times, and it being overcrowded, because Ive honestly never found that to be the case. That being said, isnt it a better sign that you are waiting rather than walking in and being the only one there? As far as quality, they are always going above and beyond, and I dont mean pushing unnecessary tests and procedures, but calling after-hours and weekends, to check in after procedures. Anyway, I could go on and on, but Im not, in general, an online-reviewer. I just thought Id add my two-cents on the wait time issue. Youd be missing out, if you went somewhere else because of the review below. No, I lied....one more thing...about the wait...maybe consider that you could have gotten trumped by someone in the unfortunate position of having to put their pet down? I bet the wait time would be a little easier to swallow.

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