Category: | Animal Hospital |
Address: | 24 Newbridge Rd, East Meadow, NY 11554, USA |
Phone: | +1 516-735-8822 |
Site: | vcahospitals.com |
Rating: | 4.3 |
Working: | 8AM–7:45PM 8AM–7:45PM 8AM–7:45PM 8AM–7:45PM 8AM–7:45PM 8AM–3:45PM Closed |
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Tara A
Hello. I am hoping to give some helpful advice. I used East Meadow Animal Hospital for my dog and my 3 cats. Dr. Thonsen performed a surgical dental cleaning on my dog- the surgery went beautifully- she needed 4 teeth removed but he was able to salvage the rest of them. She is like a brand new pup now! She is lively and much more comfortable/happy. Then, I brought one of my cats because I thought he was constipated and I wasnt sure if it was an emergency. The staff was super helpful and squeezed me in to the schedule. Dr. Thonsen told me that my cat was not constipated- instead, he had a urinary tract infection, and an obstruction in his bladder. This is a very serious situation. Dr. Thonsen was straightforward and honest about the possible consequences of this condition. My cat had to be kept over night. I was to expect a call the following morning (a Sunday) to be updated on my cats condition. Since it was a Sunday, I was told that Dr. Thonsen would not be there but Dr. Gross would be- but he would only be there for only half the day. My call from Dr. Gross was rushed and extremely harsh. My cats prognosis had not improved and he did not sound optimistic about my cats health. He basically gave me no hope. I was told that I could not come in to see my cat bc there was no staff in the office to assist. I decided to disregard that and after I got off the phone, I rushed to the animal hospital. When I got there (maybe 8 minutes after I got off the phone), there was no cars in the parking lot. The doors were locked and the lights were off. I called, spoke to the answering service staff and begged to speak to Dr. Gross. Dr. Gross finally called me back and he told me that he does not spend the entire day at the office- he goes in and out of the office until the early afternoon- and after that there would be no one in the office to monitor my cat. So basically, after givng me a terrible prognosis for my cat- he left my cat alone, with an IV in (which typically should be monitored) and a catheter (which has potential to get kinked- which would cause my cat to die under the circumstances). I begged him to come back to the office so I could take him to a 24 hour monitoring emergency clinic. He came back after 20 minutes, and let us take my cat. He actually was helpful at this point and gave us some lab results which had just come back and he wrote up a referral for the emergency clinic- so they could read what had been performed already. So, I guess I dont want to scare anyone from bringing their pet to east meadow animal hospital for a routine visit or for dental care (bc they did a great job). But, if your pet will be left over night, even for boarding, especially if it will be on a Sunday, I would advise taking your pet someone else. My cat is currently at the Emergency Clinic in Westbury on Cantigue Rock Rd. His temperature was 93 degrees when he got there...and he needed warming blankets to keep his temperature stable. If I had not taken my cat here, he most likely would have died. The doctor here was much less harsh and a lot more optimistic about my cats prognosis. I believe a great doctor has great bedside manners. Its incredibly important especially in life or death situations. And I believe that Dr. Gross at East Meadow Animal Hospital is lacking in this department. Additionally, I believe it was unethical and could have potentially been negligent to leave my cat, in a dire situation, alone, in the office. If it is their offices policy to leave the animal unattended on Sundays, then, at the very least, Dr. Gross should have told me to take my cat elsewhere. I hope I helped someone with this story. Thanks for your time.
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Gaurav Verma
This place is HORRIBLE. The people who work here dont give a ounce of care for your pets. I have dropped my dog off to get a shower 3 times here and I will never go back again. The first time he was still very wet from the shower and they did not care to dry him off. The other 2 times they lied and did not even give him a shower probably as it seemed he was still dirty. The staff is rude, and it seems like the vet is a 3rd rate professional. I would tell people to stay as far away from this place as possible, as I honestly feel terrible for even bringing my pet here and putting him through whatever they may be doing behind closed doors. I even had a complaint which was not even answered properly by this place. STAY AWAY.
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Fern Fried
I took my dog to VCA last week as an emergency case-my usual vet could not see him until next week even though I told them it was an emergency. The staff & the vet who checked my dog out were very concerned & were a pleasure to deal with. I was also surprised at the bill (although I thought that the medication was a bit pricy for the type & dosage given) that it was reasonable. Considering that this was an "emergency" I thought they were very good & would definitely consider switching to them on a permanent basis.
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Toni Lacer
I am traveling with my senior dog, and needed immediate service for a problem with her leg, as she could not walk. On the advice of a friend, I called, they made time for us that morning, and Dr. Ferber was outstanding! He did an exam, considered the possibilities, and we agreed to proceed with the least invasive strategy first, ran some lab tests, and we will follow up next week to see if more needs to be done. I could not be happier, they took great care of my "baby"
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Denise Miserendino
Love them. Never a long wait, staff is super friendly and doctors are more than happy to answer all your questions and never give me the feeling they are trying to rush me out like lots of vets Ive dealt with in the past. Highly recommend.
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Maggie Robinson
Ive been bringing pets to EMAH for over a decade. Even now that Ive moved several towns away, I prefer to bring my dog here because of the long standing history of superb care theyve given to our fur babies
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Adam Zafonte
They did take good care of my pet witch made me feel peace at mind. Because my dog is my world. RIP Baci 2/3/12.
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Erica Butler
Always very concerned, welcoming, friendly and attentive. I would highly recommend this vet.
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Michael Graber
Great vets and staff.