BluePearl Veterinary Partners

Reviews 3

SA

Sae An

Id give them negative stars if I could. Avoid this place at all cost there are better veterinary services in the area for less cost. My 3 months-old kitten was wobbly, vommiting, and struggling to breathe. I brought him to a local doctor who sent me to BluePearl. BluePearl doctors said the symptoms and blood test suggests renal failure. But they could not "determine the underlying cause" and insisted that they take 3 shots of chest x-rays because he was struggling to breathe. You google "what is the cause of renal failure in cats" and it says the most common cause is "POISON." I asked the doctors many times for the cause they said they would not know unless they have performed all tests. Their initial estimates were $4599 for 3 chest x-rays, blood gas test, blood test, ultrasound, urinalysis, hospitalization, "nursing care," injections, fluid therapy, and anything else they can charge me for. Again, I google poisoning in cats and the disagnosis is azotemia, hyperkalemia, and renal failire, which is 100% identical to the vets diagnosis provided in the discharge summary. It is hard for me to believe that the vet truly did not know this. They said they needed 3 x-rays to see the chest because he was struggling to breathe and hospitalize him over night. The doctors here are incompetent and unethical. The doctor said they need more tests to see if fluid therapy would help or harm my pet but they had already proceeded with fluid therapy and charged me for it(?). They even made a "mistake" on the invoice for 300 dollar extra. If I had not reviewed it I couldve paid even more. Very unprofessional AND shady. So I requested estimates for the useless procedures that they had already performed, which totalled $1000 including fluid therapy, injections, blood gas test, blood test, and consultation where they only discussed money) Then I went to another vet. He saw the symptoms and immediately detetmined that the cause was most likely toxin. He said he would do ultrasound to see if it was in fact toxin and if it can be treated, only then he would proceed to fluid therapy. He did not need all the tests mentioned above that were said to be absolutely necessary by BluePearl. The ultrasound revealed otherwise and the kitten had to be put to sleep...His bill totaled $500. (And even gave me discounts). As you can see here, BluePearl does not care about your pet and does not qualify to care for your pet. They will take your money and leave you with empty wallet and a dying pet. I regret taking my pet here and I am sorry that I did because it caused my kitten to suffer longer. I hope theres a special place for BluePearl in hell.

AN

Angelica DL

If I could rate it less than one star, I would. Before reading my review, if I could get anything through to fellow animal lovers/owners, this clinic overcharged me to the point where I had to get a loan. Please look elsewhere for medical pet services. This is a Long review, so be prepared. My yorkie came in as a reference from my regular vet and said that this place was highly recommendable. My 7-lb, male yorkie struggled to pass urine and could barely walk. After paying $300 at my vets to try and pass a catheter and xray, he told me to go to Blue Pearl ASAP to get treated for bladder stones. I get to Blue Pearl and they took their own Radiograph and blood tests at $350. They told me they were able to get a catheter in and empty his bladder. Fastforward now to the point where my dog has to get surgery. They tell me he has about 8-9 pea-sized stones in his bladder and one MAY be in his urethra. I kiss my pup and off he goes to the OR and I leave a deposit. I get home and I receive a phone call stating that there IS in fact a stone lodged in his urethra and that another procedure (extra $$$) would have to be done along with the regular cystotomy if they cant push it out by cannula. My question was how did they get a catheter in to relieve him of his urine initially, to which the Doc on the phone just kept assuring me that they would try their best. A very Long and emotional story short, we were left with a bill of $8,858.10. This was dated in March of 2016. Fastforward to May of 2016, our Yorkie is showing us the same exact symptoms and this time, with seizures. All these tests were done at Blue Pearl yet no follow up or information was given to us. No callback with results. Nothing. We take our dog to Lefferts Animal Clinic where they determine through x-ray that there is a large stone stuck in his urethra and that his bladder is filled with debris. The stone did not develop that quick in a matter of weeks. In two months, this poor little guy has gone two major surgeries and cut up in three places. The cost of Lefferts? $1800.00 total- for the exact same surgery INCLUDING the urethrostomy. Living in Queens, NY, middle-class folk, this money was basically our savings. Writing this review makes me cringe and feel all sorts of unmentionable feelings. I hope our story changes your mind about this place.

AM

Amanda .Rivinius

Okay, so, my cat became ill very unexpectedly last year. Ive never had a cat of my own before him, so I was unaware of all the things that could go wrong. Anyway, about two months after I got him fixed, he started urinating all over my house. While he was doing it, he would cry and hiss and growl. I was worried, so my mom, grandmother, and I took him to my family vet one day thinking that it was a minor issue that could be fixed relatively easily. However, the vet told me to watch over him and make sure that he was still urinating and to take him to an emergency animal hospital if he stopped. Well, shortly after the visit, he stopped being able to pee and would continuously hiss and cry and growl. So my cousin and I rushed him to BluePearl. The place is very clean and welcoming and the nurse that took all of my information down was very nice, but there were a few things that absolutely disgusted me. First of all, I was already panicking because I was upset about my cat. But once they brought in the bill (before even doing the damn surgery), I started to panic even more. I was on the phone with my mom (absolutely hysterical) trying to figure out what to do/how to pay for it, and instead of being understanding and patient, the floor supervisor guy (whatever he is) kept entering the room I was in and asking me how I was going to pay for the procedure. Like, he literally popped in every two to five minutes asking me if I figured out the money situation yet. I honestly was getting so angry with him, but I wanted to help my poor cat, so I let it go. They wouldnt even start the surgery, even though my cat was suffering, until I signed the paper saying that I would be able to pay them that night. I was absolutely disgusted by this whole situation, but like I said, I had to go through with it because it was for my kitty. All in all, I was able to figure out the money situation and they got their money, but I will NEVER take my cat there ever again. I was already upset, but that guy continuously harassing me for the money made the experience ten times worse. If I could give this place zero stars, I would. However, they did save my cat, so I guess I can thank them for that.