Hot Smiles of the Hudson Valley
| Category: | Dentist |
| Address: | 60 Park Ln, Highland, NY 12528, USA |
| Phone: | +1 845-883-9595 |
| Site: | hotsmilesofthehv.com |
| Rating: | 1.2 |
| Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–7PM 9AM–5PM Closed Closed |
Location
Photos 1
Reviews 3
CO
Connor Morabito
Went there and was told the trip would cost $400. The day of, they said $850. Then they improperly billed insurance and now they want an additional $850. Insurance said they cannot help. Multiple calls have either gone completely unanswered or I get the generic reply of "your file is on the top of the pile for the billing person to take a look at to see if we can help with the cost." They have been dodging my calls for over a year and I get a bill every month saying I need to pay. Every month I call and get told it is on the "top of the pile". Called again today and was told that no one looked into it, no one was going to look into it, and that I am out of luck. Dentists are great, the billing after has been a disaster. I would avoid for anything other than a basic cleaning.
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Dawn G
I thought I was the only one with billing issues! But the problem isnt just the billing, its the lack of response you get when there is an issue. I have attempted to correct my bill at least 15 times, I finally gave up, wrote a letter and stopped going there. I never received a response to my letter, but they keep sending me an incorrect bill. I am currently writing my second letter. They have no idea why they are billing me what they are, nobody there can explain it, and they wont (cant) figure it out, so they just lose three customers in one shot over an issue on their end. The dentists are wonderful but not worth the headache of the billing. I miss Dr Lena but Im not paying a bill I do not owe.
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Gregory Witkowski
Donna, the secretary, has told me she"takes great pride" and "works very hard at" being a b%^}*. This is very clear and blatant. She is unbelievably rude and short. All I wanted to know was how much the exam would cost before going in (Ive had to deal with crazy fees before with them) and yet she seemed to have a problem with that. Apparently the customer is on a need-to-know basis. I will never be going back to Hot Smiles and I encourage all others to avoid.