Quest Diagnostics Patchogue Village PSC

Reviews 5

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Nicole Rossi

For some reason my previous review was deleted. This is for your patchogue location on Sills Rd. I have made several complaints; starting with the lack of Employees. I didnt know you had to make an appointment via internet, so after receiving my referral I walked to the next building (building 8) and waited and waited. Nobody at the desks, several Patients waiting to be seen. Than out comes a disgruntled (to say the least) woman (employee) rudely asked what I wanted. I shrugged it off and explained that I needed to make an appointment. Without saying a word, she handed me a card and walked away. You know what they say about first impressions, right? Well that should have been my clue as to how this was going to go. So I finally realized I had to make an appointment online, fine. Made the appointment and arrived 15-20mins early just to make sure there was no issues. Walked in and saw I had to sign in via iPad/tablet (Im sorry). And wait to be called. First question, when has technology taken over peoples jobs? Did I miss that memo? Because I dont know about you, but I feel much better working with a live person than a computer. What happens if the server is down? Would they actually know what to do? Probably not! So I took a seat. The gentleman that was seated to my right, was waiting for over an hour to be seen. When he got up and asked how much longer he would have to wait. So get this, the woman said oh we dont have an appointment for you. To which he replied, I made one several days ago and even took a screenshot of it because every single time Im forced to come here there is always somehow a problem. Now because of this, this man was late getting back to work. Another point to actually have people working in the office taking appointments instead of trusting a computer. But that would mean, hiring people and paying them. So than comes my appointment. Lynn Anne actually seemed pleasant (at first). Making some small talk here and there, but after a minute or so, her attitude changed drastically. I dont know if she received an upsetting text (which she was checking every other minute), or what. Maybe I was somehow the problem? I dont know. So than she tells me that I pay in the same room when Im done. I said ok but my mother has my payment. Ill go get her? She looked at me as if I had two heads and said yea. Very snarky. (It was taking all I had to not argue and bitch back). So we come back in and she gets ready to take my blood. Ok fine. (Now Im currently in school for Medical Assistant and maybe I didnt get up to this just yet but: I had to have 9 different tests done with my blood, but she takes 13 viles? It doesnt add up. Again maybe thats what happens, I dont know). After every vile is filled she throws it into the basket, like shes a freakin basketball player. So than, thankfully were done. Not only does she yank the needle from my arm. But still has a huge attitude problem. Instead of saying anything, I just wanted to get the hell out of there. I was fasting for 12hrs and was starving (never mind the almost hour wait in the waiting area). So without explaining, off the bat, she expects me to just hand over the card. Has her hand out and everything. So my mom asks what shes paying. (A pretty reasonable question I would think). So Lynn Anne, makes a huge disgruntled sigh. Like shes pissed off at such a horrible question. My mom gave her a look like are you f***ing serious? To which I laughed. So she goes into it saying oh well the insurance has to pay $1380 and whatever they dont pick up, you have to. But itll only be up to $100. Now that makes no sense to me or my mother. But with Ms Priss here being on her high horse, my mom gavs her the card. So she could see what was on the screen and what she maybe paying for, my mom was next to her and she was explaining. The bitch than nearly walks into her, looks at her and doesnt even say excuse me. The lack of patient care and information received/explained is atrocious. If possible NEVER USE THEIR OFFICES!

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Sylivia Monaco

My dad used them to get some blood work. He doesnt have insurance and he asked about the prices and they couldnt give him prices they told him we will mail it out. They sent him a bill for over $2000 just for some simple regular check up and they refused to apply the discount that the doctor gave him .Worst place for blood wook . DO NOT USE THEM OR YOU ARE SCREWED UP!

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Brian Wells

Very rude staff. If you need labwork done, I recommend a different provider such as Labcorp. And thats the beauty of capitalism - if a business gives you attitude or makes you wait an excessive amount of time beyond my appointment, you are free to take your money elsewhere.

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Blastoff Cabrera

Very nice woman. Understaffed but very easy to walk in and get tests done quickly.

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corey warf

automated phones! awful

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