Eye-Magination Optical

Reviews 14

MI

Michael P

Our family went to Eye-Magination for glasses for many years between appx. 2006 and 2015. The service and quality used to be good, but weve had bad experiences the last two times we went. When I got my last pair of progressives about two years ago, they were made incorrectly and I needed to remove my glasses in order to read (unlike with prior pairs of progressives). As a result, I lost those glasses when I removed them on the train to read and accidentally got off without them. So I went to Eye-Magination in September for a new exam and ordered a new pair of glasses. After I hadnt heard from them for three weeks, I called the store to find out that the frames I ordered were no longer available, but no one had bothered to check that when I ordered them or, more importantly, call to tell me that for three weeks, and I had to call them to find out. Then I went back to the store (a half-hour drive for me) to choose new frames and reorder the glasses. Again, after not hearing anything for almost three weeks, I called to find out that the glasses had been ready for several days, yet no one had called to let me know. After I picked up the glasses and wore them for a week or so, I realized that I wasnt able to read signs at a distance as well as I could with a 3 year old pair of glasses I still had. So I drove back to the store with the glasses and was told by Lou that the prescription had been written incorrectly for one of the lenses. He sent them back to the lab to be redone. Guess what? I never heard from them again until I called a few weeks later to inquire, and once again, found that the glasses were ready, but no one had called me. And when my wife went to pick them up -- a full 3 months after I had my exam and first ordered them -- Lou denied that any mistake had been made with the prescription or by the lab, telling her something about how "they took away the minuses" and that the problem had to do with aging. Really??? I dont know whats happened to Eye-Magination, but its disappointing. It used to be a good store and every member of my family has gotten glasses there, with no problems in the earlier years. But this experience was ridiculous and extremely unprofessional, and we wont be returning again.

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Mrs. MCGOVERN

Me and my family are patients of Dr.Galina for a few years already and we are very pleased with his great knowledge and good care for us! He is very polite and knows how to listen to his patients! Its a family environment! The only negative thing there is a man named Lou. He is just impatient and rude and I feel very uncomfortable dealing with him because he was rude most of the times he had to help me. For sure I am not the only customer who feels like that about his customer service. I dont know why he is like that with some clients because i have seen him talking to other clients and he was friendly with them. I hope he realizes one day that every client is a person who should be treated with kindness. I go back there because of Dr.Galina who is an amazing doctor!

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katelyn tuohy

Today I went to get contacts and the doctor was very nice. However the man who was supposed to teach me how to take them in and out, I think his name was Lou, was very rude and impatient. Every time I tried and failed he would sigh, raise his voice and say something like "what are you doing" and then roll his eyes. Then when I picked up the mirror to help me he faced it down and wouldnt let me use it. He obviously didnt know what he was talking about because when I went to the bathroom and USED the mirror I got it on my first try. Im NEVER going back again, I rather have terrible vision then have that man try to help me again.

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Dj Albarelli

Dr. Galina and his staff are amongst the most professional and caring eye care providers I have come across in my years. From the initial exam to picking out my glasses, to my annual check-up, whenever I have gone into the Eye-imagination office in Pomona, I have and continue to receive such amazing customer service as if I am their only patient. I highly recommend Eye-imagination for lenses, frames, and all around eye care.

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Nicole Scanlon

I experienced an Ocular Migraine, having never been to a eye doctor before, I went on a recommendation of a friend to Eye-Magination. Assuming I would have to wait for an appointment, to my surprise when I called they told me to come right over and they would fit me in. I did not have to wait long for the doctor to see me, the staff was very sweet and professional. I would recommend Dr. Galina and his staff !!

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Kathy Goldrich

Typically I see an Opthamologist for my routine eye exams. I decided to give Dr Galina a try after hearing so much positive feedback about him. He was amazing. Soft spoken, gentle, thorough and so knowledgable. In addition, the front end staff was so helpful is selecting my frames. They have an amazing selection to choose from. They cover all spectrums. Give them a try. I think you will be happy you did.

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Jen Spitz

I have been seeing Dr. Galina for many years for vision care. He is so kind, patient, helpful and very thorough. I highly recommend this practice. The consistently busy office full of smiling customers is evidence of the quality of this practice. So many patients have been with Dr. Galina for generations so its truly a family affair. No reason to go anywhere else...EVER!!

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H Bee

My family and I have been buying glasses here since 1977. Dr. Galina is thorough in his examinations and is great at explaining the results to his patients. Lou always helps us find the perfect frames. They work with insurance and anytime there was ever a problem they ALWAYS worked to fix immediately! We have never left the store unhappy!

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Jody Hirsch

Dr. Galina and his staff are worth the 40 minute drive for me! I have always received excellent care and follow up. Every pair of eyeglasses has worked out perfectly. I highly recommend Eye Imagination.

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Mary Beth Gach

" Used to be good"? Too bad the review doesnt go into detail on that! Dr. Galina and his entire staff are amazing, and produce amazing work. Always courteous no matter how obnoxious you behave.

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Beth Bernstein

They redid my new glasses till they were perfect for me.No more bobbing my head while driving or seeing double when i watched a ballgame. Lou only wanted me to be comfortable in my glasses.

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Yasmine Borgos

I love this office the Drs and staff are fabulous the way that work with the people they are very great at what they do I have been to other eye Drs and they dont compare to this office

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Thomas Naclerio

TERRIBLE Place! Never Go Here! Front Desk Staff are VERY Rude And Stuck Up..! They Gave Me The Wrong Prescription 2 Times! I Had To Drive 1 hour TWO Times to Get The WRONG Prescription!

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Elsie paolini

I am new to eye imagination and I am so pleased with the service and my new glasses. I am happy to say I will be going back when I am due for my new eye exam and glasses. Very happy

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