New York Home Health Care Equipment

Reviews 6

FR

Frances Martinez

Terrible customer service. Unprofessional staff, dangerous. What follows is a summary of my frustrations with this highly unprofessional company. I will follow up with details of my experience at a different time as I need for this review to be posted asap. Please think about it twice before you do business with this company. They are irresponsive, irresponsible and totally unreliable. I have been waiting for my replacement mask for over three months. I have left multiple messages to the company owner, to his assistant and to many others too many to mention and no one has done anything to get me my replacement mask. When I spoke with the assistant, whose name escapes me, he told me that with the rise in health care cost and all the problem with the economy he couldnt afford to have live people answer the phone. He connected me with someone by the name of Madeline Higgins(not sure of the spelling) who was the only one who called me back within a deccent amount of time. When I initially spoke with her, she assured me that the problem was going to get resolved. It hasnt. I spoke with her over a month ago and she told me that my mask was on the way to me. A couple of days later, someone called me to tell me that the mask was on back order and that it would take two weeks for me to receive it. This was at least a month ago. I spoke with Ms Higgings approximately three weeks ago and she assured me that ".... by the end of today I will have this issue resolved" She never got back to me. I was away last week and no one reached out to me. I called her both on her office and cell phone, left messages on both and she has not responded to me. This is terrible service and very dangerous. A mask should be replaced every three months. It is a health hazard to continue using a mask over this time. My mask should have been replaced months ago and it hasnt. P{lease dont trust your health to this company.

---

PE

petefishes

Ware to start . its been about a year now . it all started with New York home health care equipment saying they have not received my memory cards . I even went as far as paying for return receipt postage ,so someone had to sign for it that they could not say they have received it. Now I have not had any supplies for my equipment in over 7 months (not too healthy for a health care supplier ) . they have contacted me for the automated order for my supplies . but still I got no supplies . last month NYHHE has in fact called me in person , thats when I told them I have not received my supplies . I get there on back order I see to it personally gets out to you next week .how many times can you say its on back order ?? i had my own business , If I ever told my customers i did not have what they needed ,and for over 7 months . I wouldnt have been in business for too long . its beyond how this company can get away with this . Not good for peoples health who rely on these supplies . thats one thing Big Business $$$ over peoples health . if i was the insurance provider . id be looking for new suppliers for the equipment . I recommend not getting started with this company , demand another supplier . NOT GOOD !!!!! ( oh one more thing to the patients , were required to use the memory cards and equipment or were out of compliance and will no longer be covered ) well what about the supplier being in compliance with the patients as well , hold them accountable . if I get sick using old equipment , stop breathing and die as a result of this . i will and my family sue the company for this .

---

TH

Thomas Munster

One star for the fellow who initially came to my house at 7:30pm at night to get me started. Zero Stars for the New York Home Health Care Equipment Company. The Nasal pillow did not work. It took over three months to get the face mask with additional doctor appointment schedules for "new prescription" In the meantime, insurance did not cover my CPAP because it was not used! Finally, the new one came with no call, fitting or explanation of use. (thank goodness it is intuitive) My follow up visit to the Doctors office was useless since NEW York Home Health Care Equipment did not send over any information. I have been using the machine regularly and sleep well with it running. However, I received an $880 bill for the machine due non-compliance this morning. This system is awful! The last company I had went out of business. As a final note. Those contemplating getting a sleep apnea test should understand once diagnosed we cannot get life insurance. I have heard most everyone has it to some degree.

---

FH

FH Booster

I have been trying to get supplies for my CPAP machine for two months now. After not receiving the supplies after three weeks or so I called to see why I never got the equipment. I was told it was on hold because there was an outstanding balance (I was up-to-date in payments). I had to talk to someone in billing and they checked it out and said there was no outstanding balance and she would tell them to release the equipment. Here is is another month later and still no equipment. Called again and got the same message - outstanding balance. Was told Gerry from billing would call me right back. Didnt receive a call that day or the next -- guess their "call you right back" is a little different than what I consider calling right back". This company is the most incompetent place I have ever dealt with. Finally asked to speak with a supervisor and now waiting for that person to call me back.

---

R

R Heredia

NO STARS, THEY SHOULD BE OUT OF BUSINESS BY NOW. ESPECIALLY THE CPAC DEPARTMENT. NEVER HAVE I EVER EXPERIENCED WORSE CUSTOMER SERVICE, AND ACTUAL RUDENESS AT THE SAME TIME. PROMISES TO CALL WITH UPDATES ON ORDERS THAT NEVER ARRIVE. INVOICES THAT WE ASK BE SENT, THAT NEVER ARE, THEN HOLD UPS ON EQUIPMENT BECAUSE A 19.00 INVOICE HAS NOT BEEN PAID AFTER COUNTLESS REQUESTS FOR A COPY OF IT TO SUBMIT TO FLEX HEALTHCARE ACCOUNTS ... IF I EVER AM IN NEED OF EQUIPMENT FOR MYSELF WHEN I GET OLD. [THIS CPAC STUFF IS FOR MY HUSBAND] I WILL REFUSE TO DEAL WITH THESE PEOPLE AND DEMAND THAT MY HEALTH CARE PROVIDER GIVE ME ANOTHER OPTION.

---

AL

Alfredo Louk

Dont buy any supply from this place. Its the worst medical supplies. Avoid Avoid it. Customer service doesnt care. Left messages to managers and supervisor and they dont care too. Nobody call back. My Doctor place an cpap refill order on Jan 6, 2014. Call several times to find out status, Nobody knows. Call again today March 11, 2014 to check status, and the cpap department said is waiting for approval of the insurance company. I call to my health insurance company to verify and they inform me that anything below $500 dollars doesnt require approval.

---

---