Crestwyn Behavioral Health Hospital

Reviews 8

NA

Natalie Taylor

Half the techs are great, and the other half will continuously violate your HIPPA rights. Patient rights were violated several tens of times, doctors only take you seriously if youre rocking back and forth in panic. Im sure the adolescent unit is great, but if you want to spend a week on the adult unit having your life threatened by other patients who are given no consequences for such behavior, nurses that give you the wrong meds, techs that leave your chart laying around everywhere, techs that cant even use a blood pressure cuff correctly, and techs screaming amongst each other in a discombobulated mess, this is the place for you. Its a wakeup call if anything. During my stay, a patient managed to steal a lighter and smoke weed on the unit and steal everyones cigarettes, a tech named Wanda told everyone that if we died there our bodies would be put in a garbage bag and left by the interstate, she then was fired for refusing to leave the unit after being assigned to another unit after several patients complained about her behavior, two other patients, mentally challenged a bit, continuously physically violated me and several other patients in a sexual manner and though EVERY doctor and tech was aware of this, nothing was done about it. Absolutely nothing. Gotta love having your right to not endure verbal, sexual, and physical abuse broken consistently. But hey, still better than Lakeside. On the bright side, they have an amazing contracted trauma specialist, and some wonderful techs who make it such a personal experience and impact your treatment in a huge way. If it isnt super packed and insane, it can be very therapeutic. But on a unit with 26 other people, its a nightmare.

---

TI

Tiffany Baker

Do NOT go here! I cant stress that enough.They seem very nice when you are checking in, but once they get you in there, they have total control, and they dont care. They are rude, mean, and just dont care as long as they are getting the money. My child was here for 13 days. At first they said it would be 3-5 days, then 5-7, then 7-10...it was 13! They cant control the people in the facility, and they pretty much allow bullying. They just take the other person and put them in their room for a bit. The nurses and Techs are mean to the patients, and even the families that come to visit. 13 days and they couldnt get a Doctors order for my child to have a blanket. Dr. Mukatira didnt call me one time, not one. I called and left messages just to find out information from anyone, no call back for days. I was supposed to get a piece of paper to take to my childs therapist, the director of nursing said to wait there a minute, never came back. We waited 30 minutes. She locked us in, we finally had someone else let us out. We drove 5 hours one way for an hour and 15 minute visitation. They cut it 15 minutes short 2 different times. They have NO consideration for the family. They do not care. The only person here that cares and will help is Cyntrice. She is very kind and caring. She goes out of her way to answer any questions you may have. If she is off or not there, you will not get a phone call or any assistance. This was our first experience with anything like this, and hopefully our last. If we ever have to go to a facility like this again, it will NOT be this one.

---

AN

Anna grace Matthews

Horrible experience. I went there voluntarily to seek help with depression. The people at intake insist you are suicidal even if you say you are not. Then they lie about, if I just stay 1 night that I could check myself out the next day....I learned if you do that you get committed involuntarily. The night and weekend staff were great, very professional and helpful. Although on the weekend, there is little interaction with doctors and therapists, as well as not activities. The staff during the week were horrible. The group sessions were a joke as there was no personal touch put into the sessions. These people just printed off something from the internet which I could have done. Obviously in a place like this patients cant have access to cell phones, which sucks but is understandable. The nurses and techs walked around on their cell phones non stop. Texting, listening to music. As a person who works at a hospital, we are not allowed to use or even have present cell phones in front of patients as it is unprofessional and distracting. In order to ask a tech for help with anything, I had to wait for them to finish a text or something before they would help. Food was horrible, as expected. It was very unstructured. I felt like I gained nothing while there. I would not recommend this place to anyone who is seriously looking for help.

---

KD

KD KD

This was the best place I could have ever chosen to go get help at! Unlike other behavioral health places in the Memphis area, Crestwyn is a very nice facility staffed with the kindest and most helpful people ever! The Psychiatrist, Dr. Mukatira, the Counselors, Chantelle, Janice and Kimberly, the Techs, Tish, Terrence (both of them),Travis, Keith, Markel and Casandra, the Activity Counselor, Shelia as well as the cafeteria Chef, Mason to name a few. I went in depressed and hopeless and came out happy and hopeful. I could go on and on about how much I love this place and how much it truly helped me. If youre looking for a place to get help, I HIGHLY recommend Crestwyn. You will not regret it. I can assure you of that!

---

RO

Rose Sneed

If I could give Crestwyn zero stars I would. I have had experience as a patient and an employee in BH, and I can easily state that Crestwyn was the absolute worst place Ive ever encountered. I checked in at the behest of my counselor who thought the relative newness of the facility translated into better care. She was wrong.The majority of the staff are black, racist, and hateful. The counseling services are severely impaired. The doctors at Crestwyn are the same ones shuffling through every other BH place in memphis btw. To anyone seeking BH service, I would caution them against Crestwyn.

---

HE

Heather Morgan

My daughter was recently there, unfortunately 3 different times, but this place is truly amazing. Her therapist, Chris is really passionate about what he does. There were 3 techs, Clarence, Andrea, and Chris that really made a positive impact, not only with my daughter, but me as well. There were a couple of people that I didnt care for, but overall, the good outweighed the bad. Im a firm believer that compassion is a critical part of helping people, and we found that here.

---

JE

Jemetria Bush

I have been at Crestwyn since May 29,2017. I came in involuntarily due to an unsuccessful suicide attempt. I was here for 10 days and within those days I cried, laughed, and healed. The staff here cares a lot about the patients and their recovery. I am now in the outpatient program which is more close knit therapy. Another plus is great food ☺️ But all and all I would recommend this facility to anyone struggling with any mental illness or substance abuse

---

RE

Renee Clark

This place is a NIGHTMARE, Do NOT ever go here, its nasty, no therapy, its like jail, its horrific. U get NO therapy, they are just babysitters, it should be shut down completely. Food is disgusting, the whole place is a joke, Im calling Andy Wise & every news station, they treat people like animals. I must say there were a few techs that were caring & very nice. Insurance Scam Only, Dont go!!!!!!!!!!

---

---