Southern Regional Veterinary Specialists

Reviews 4

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Graham Ernst

I was recommended by another veterinary near Fort Rucker to see SRVS due to the fact they couldn’t accommodate larger dogs on their x-ray table. Naturally, I didn’t had much of a choice b/c of my dog issue. The desk clerk seemed to be new at her job b/c she continued to ask surrounding vet specialist for help on every question that I asked. After basic paperwork, I was hit with an itemized bill that was x2 the cost for normal OFA x-rays and submission fees. I also had to write down my credit card information on the OFA paperwork for additional reading and filing fees (In which, I learned later this is false). Now, I fear about my credit card information. I questioned everything with little to no help. Faced with little choice at the time, I continued with the process. Before they took my dog, they asked me if I had any questions before they begin. I ask how are they going to evaluate my dog’s legs to determine if it’s a soft tissue or ACL damage. They replied by saying during sedation they would flex my dogs legs by feeling for full range of motion. I, again, ask how is that going to determine anything since my dogs muscle is relaxed and limped. That answer didn’t settled well with me. In the mist, the desk clerk wanted me to pay upfront for the entire procedure. I questioned this action since it was unusual. She replied that it is company policy and we would credit your card if any after the procedure. I told her that I wasn’t leaving my dog during his sedation (previously showed her my military card to validate personal information) and my dog is microchip with corresponding information. After the x-rays, the veterinary physician went over the x-rays. He didn’t give me any answers to why my dog was having issues with his rear legs. However, he kept on saying that German Shepherds are prone to hip dysplasia. This was his go to answer for everything. He didn’t provide recovery recommendations, treatment, potential future issues, or anything. I felt like I was rushed after they finished the x-rays. After paying that high bill, I asked if they had a dog gurney to ease my dog’s problem but nothing. The following day (today) I reviewed this situation with the on post vet. They were shocked and surprised by the entire process. Now, I am in the process to black list them from post. BE ADVISED IF YOU GO HERE.

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Rich C.

After reading the reviews about this hospital I was compelled to counter. Sounds to me like most of the folks were in seek of free advice. If you need after hours emergency care, you can certainly expect to pay for it. The first time I called this clinic was late at night on a weekend and I agree, the person I spoke with was definitely determined to get my commitment to pay if a Vet was coming to meet me. How many of you would get up at 3:00 AM on a Sunday morning and go to your office if you were not going to get paid? I can only imagine the frustration they experience when pet owner has a possible emergency but yet balks when expected to pay to have their pet treated. It is very expensive to obtain the education necessary to cure animals of diseases and to fix them surgically. Should they do it for free? Is it wrong to make money? Theres a difference between a business and a charity. Some evidently dont realize that. I was thrilled with the care my dog received. Yes it was expensive!! So what, they saved my dogs life...Dr. Martin removed an insulinoma- a tumor from his pancreas and inspected his lymph nodes, liver, etc. for signs of spreading. A major surgery that included over 48 hours in the hospital. should I complain about the bill? Should it have been cheap? If your child had cancer would you look for the cheapest oncologist? Of course not. The doctors at STVS are kind, patient, and most importantly skilled. If I went to College for a decade and spent God knows how much money on those degrees, I would like to think I would be well compensated for my expertise. Try calling a surgeon at your local people hospital and asking them if you should come into the hospital or not? Come on folks....everything related to medical care, animals or people, is expensive. If you had gone in and paid the 250, you would have received very good care for your animal!!! Thank you to Dr. Martin and the entire staff! You guys were awesome from the moment we walked in the door. :)

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Tyler Austin

Called at 1030 for my cat ( later found out it was kennel cough from my bet) first of all who ever Amanda or Amber is who answered the phon on October 21 2016.. Your job is NOT to talk to people out of bringing their animal in, just because you are you are to busy playing on Facebook. Dont get annoyed that its almost time for to go home and dont want to deal with it, you get paid to do something stop being a jerk about it. This person also felt the need to mention the fee was $217 dollars four time in twenty seconds (some of us are willing to pay for the animals we love) dont think that going to discourage us. Now onto Dr. Martin.... You advertise your hours from 1800 to 0800. Try living up to what you advertise. If you get a call 2230 dont lay there in your bed and say " I dont think this is worth my time coming in". Next time you need help late at not what if someone you called told you that. Also dont be giving out numbers to other Vets in the area who have no affiliation with your company. Terrible on all accounts you should be embarrassed. When a person says " I dont think my animal is going to make it through the night" you should be coming straight in and not pawning it off on someone else. You charge 217 dollars just to come in. How about you earn your living and do as you advertise.

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Rachel Sierkowski

Over the weekend my cat suffered a seizure. I took him to a vet in Ozark where they ran some tests, were not able to find any definitive reasons why it happened, told me to let him rest and return if he did not improve. On Sunday morning I woke up and my cat was unresponsive. I was unable to get in contact with the emergency number I was given to this vet, and was forced to look for an emergency vet to take him to. I am so thankful my fiance was able to find SRVS emergency vet. We arrived and they rushed to us to take a look to see what was going on. After only a few minutes they were able to tell me what I already suspected; that he would not recover and would need to be euthanized. At some point he had suffered a stroke and had symptoms that would not improve. It was with a heavy heart we said our goodbyes, but the staff explained everything and gave us all the time we needed to make sure we were ready. The staff was very professional, and just today I received a sympathy card in the mail with my cats paw prints in memory of him that brought me to tears. I plan to get it framed and put up in my house, and I am SO thankful to them for not only taking care of my fur baby, but taking the time to send something so meaningful to me to hold onto forever. THANK YOU!

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