Physicians For Women

Reviews 7

SH

shantell corbitt

I was referred to Dr. Garrard by my gyn in my hometown...because my gyn is the most friendly doctor that I have ever had I went with his referral. In November I found out that I was pregnant and so I called to make an appointment and when I had to speak to a recording I should have known then that this was not a good office for me. I finally got an appointment and for the first visit the front desk people where ok, not friendly but ok. The nurse who took my vitals was super nice and so I just knew that this doctor was going to have the best bedside manner just like my doctor at home. I was SO wrong. To me he was just going through the motions. He introduced himself, did my pap and then sent me to the ultrasound tech. The ultrasound tech was the most friendly of them all and she continues to be the most friendly of them all. I am now 5 months pregnant and my son is doing fine, but there has been a time when I didnt think things were going well and I called the office, of course I had to leave a message and when the nurse called me back she made me feel dumb for calling (Keep in mind this is my first baby and bleeding is bleeding). Recently I called about me having my wisdom teeth pulled and the nurse asked me "What am I suppose to do?" I had to explain to her what my dentist wanted to know as far as what I could have for pain management etc. I am too far in the pregnancy and my co pay to switch doctors, but I wish that the nurses had a little bit more compassion when it comes to first time moms. I have worries that may be baseless but you shouldnt treat me like I am a moron and when it comes to my doctor he may have a good bedside manner, but I havent seen it yet because if I as him questions he refers me to the pamphlet that comes in their "ob bag"

---

LA

Lana Mars

If I could give no stars I would. They have no back up plan when it comes to the doctors having to leave for surgery or delivery. They canceled my appointment while I am sitting in the waiting room. I asked if I could be seen by someone else they refused even after I said I didnt mind being last on the list. All I needed was an annual PAP Smear. Additionally, when the girl at the front informed me of what happened she laughed in a snooty way when I explained that I had to take off work in order to come. If this is not bad enough, she scheduled me on the wrong Monday and when I called the next day to reschedule they wouldnt answer their phone! I had to leave 6 voicemails and still never got a call back. By this point I was fed up and sent them an email to the address they have on their website which was OF COURSE not a real email address. So I left a final voice mail stating to cancel me as a patient and only after that, I get a call 5 minutes later. She was curt and rude and made no apologies to the awful and terrible customer service I was given. Their front desk is awful and they are losing so much business because of a lazy medical staff. I decided to go to OBGYN and Associates. They answered on the first ring and had an appointment for the day I needed all under 5 minutes. I will never return to this horrible office. BEWARE!

---

A

A Private User

I do not have any complaints regarding Dr. Newmans expertise as a doctor. My issue with this practice is their unethical accounting practices and the general apathy of the support staff. When I had services completed in July 2008, It was insisted that I pay the full amount "up front" before recieving services. This was the case even though I have Blue Cross Blue Shield insurance. I agreed to do this since they promised to refund any amount that I overpaid. Since I never received a refund, I assumed the service was not covered. When I checked my insurance statement in December 2008, I found that I overpaid more than 200 dollars. No one ever mentioned this to me in the office, EVEN AFTER I WENT TO AN APPOINTMENT THERE IN September. It is appalling that they never run an accounting reconciliation report and never notify patients that have credits on their accounts. When I complained, no explanation was provided except, "Thats the way we do it. We dont refund money unless someone calls us and asks for it."

---

JE

Jessilou Flo

I am on my second pregnancy with PFW, and i cannot stand this office. I LOVE Dr. Logan, she is the most friendly and understanding and enthusiatic woman you will ever meet, i just wish she had a different office.... When you call you will never get anyone, you always have to leave a viocemail and hope they call back. They are highly likely to mess up your appointment date, and if you need perscriptions on a regular basis, good luck! Especially pain medications! my best friend is on her 3rd child about to go in labor and needs pain meds daily as she is also about to have back surgery. they have given her the wrong strength, the wrong amount, and are always a hassle to get it fixed. They have cussed her, called her a druggy, and told her to stop calling for medicine. She only takes 2 pain pills a day and im pretty sure that does not qualify for a druggy. I would complain to management but cannot figure out who to talk to...

---

TR

Tricia ofyourbusiness

My review is not on my doctor because she is excellent. She makes you feel like a person and not like trash as the staff does. Whoever Is in charge of the nursing calls needs to find another job because she does not do hers well at all. When you call for a nurse especially for a prescription they either take all day to call or they wait until they are closed to call so when you try to call back it goes to after hours. When you call it goes to voicemail and they tell you to leave a detailed message but obviously they do not listen to because when they do call back they always want to know the reason for call. this is very frustrating especially when they were supposed to call in medication and never do. Very uncomfortable when your pregnant and needing your medication, but they do not care, your nothing to the staff.

---

KA

Kandy Girl

I love PFW! Been going to Dr Logan for the past year and she is the sweetest (and one of the most talented) OB-GYNs youll ever find in Montgomery. The office by itself is very clean and well-maintained. The front desk could afford to be a little more friendly. When you ask them questions, most of them mumble. The wait is long sometimes, especially on Fridays. But if you know to pick your time while scheduling your appointment, you can breeze through! The nurses and the lab techs are very talented and are on top of their game. This works especially when you have issues related to bigger situations like pregnancy. Overall, I recommend PFW if you are new in town and dont know which Gynecologist to trust.

---

A

A Private User

Recently moved to the area, found out i was pregnant, and had full insurance, tried for a week and a half to get an appt. with this place, they dont even answer the phones, they make you leave a message, then about 2 days later, they call you back and leave you a message, then its phone tag over and over. So finally I went into the office to make an appt, and was treated like a moron, who didnt know how to schedule an appt, this place gave me a bad taste in my mouth, why would I want my pregnancy handled thru there, im not supposed to be stressing out during this time, and what a stress that was!!

---

---