Grand Canyon Family Medicine

Reviews 4

CA

Carrie Traylor

I was a patient of Dr. Gypsy Paar (following her from a previous office in Chandler) for 6+ years. She recently left this practice and I transferred my care to Dr. McCarthy. I have only seen her one time (9 mos ago) so I am not able to comment on her expertise, etc. However, her PA is the most incompetent I have ever come across. First, it took 3 days for her to respond to a direct request from Walgreens Pharmacy on my behalf for a "routine" prescription refill. I ended up having to contact the doctors office to leave a message on the recorder for the PA, and then wait a day and one-half for a response. If you leave a message on the recorder, do not expect any immediate action! So, having received no response, I called the office again and spoke with the reception desk who in turn advised me he would have the PA submit the refill. The prescription was finally submitted to Walgreens but in the wrong formula (ER capsule, instead of regular tablet). I then called the office back and spoke with the reception desk and requested he advise the PA that the prescription should be submitted as a "regular tablet" and not ER and not capsule. Unfortunately, that message either did not get communicated correctly or the PA screwed up again, because the prescription was re-submitted as an ER tablet (instead of the ER capsule she previously submitted). I called the doctors office again (this is now the 4th call) and spoke with the PA directly (after first speaking with an abrupt and unprofessional receptionist who could not for the life of her get my name correct). I, again, specified that I do not take the ER form of the medication whether it be a tablet or capsule and indicated that it should be the regular tablet (NOT ER and NOT capsule). She was rather abrupt and apologized and indicated she would "update" my records. I then told her the records should already be correct as I have never taken this medication in the ER form. Lets just hope that I finally am able to get the correct medication. As a side note, the reason for putting myself through all of this is that the ER capsule form of this medication is $336 and the ER tablet form is $740 -- as compared to $15 for the non-ER tablet!! Further, I have not ever given this type of negative comment in a public forum but believe this was the time to do so.

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BI

Bill Latin

I would like to start off by saying that my family really loves Dr. Tognacci! Our family of 5 has been patients for around ten years. For the most part the medical staff is great as well. However, the administrative team lacks in many ways. My wife had an appointment and rushed to get there. She left her insurance card and ID at home. They wanted payment for money owed up front before giving service. My wife asked if she could call back with the information and take payment over the phone. The person said yes and put her in a room. After 5-10 minutes, they came back and informed her that she could not be seen without payment and that the "office manager" said that she had to reschedule as my wife was "putting them behind". I cannot tell you how many times I have patiently waited while the office was 30-60 minutes behind. It is part of the medical operations and is to be expected. My wife explained that she could not come back or reschedule. They insisted and would not see her. I am disgusted! This is absolutely THE worst customer service I have ever received from a medical professional. It is such a shame because we really love the doctor, but we will most likely seek a different doctor now. The office administrative staff is short, rude, inconsiderate, lacking warmth, and overall indifferent to the customer. I get that it is a business and I also understand that collecting on medical bills can be a real issue. However, in context looking at a 10 year customer in good standing with a reasonable request it seems absurd to tell her to reschedule. I am not surprised to read the most recent reviews are very negative an echo the exact same things that I am saying. I sincerely hope that the partners in this medical group that actually see the patients read these reviews and take them seriously. There needs to be a change in culture and attitude in this office. I cannot stress enough how I can NOT recommend any new patients to go to this facility. Please go elsewhere even if it means a bit of a drive. You will be much happier elsewhere.

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K.

K. Nicole Quintero

My family has visited Dr. Robert M. Tognacci in the past and he is a great Dr. The reason for my review has nothing to do with him. My issue is with the office staff; I have had the same medical insurance for nearly 10 years. My insurance does not have a co-pay, instead the Dr.s office bills my insurance and I get a bill which I promptly pay if there is anything my insurance doesnt cover. This is way all of the Dr.s offices (10+ offices) my family has visited over the years does billing. I made an appointment at Grand Canyon Family Medicine 2 weeks early, provided my insurance information over the phone and went in for my appointment. The front office girls seemed very confused as to what kind of insurance my family carries. After sitting there for over an hour, I was told that I would have to pay $145.00 up front before knowing how much my insurance would cover. I know my insurance plan very well and for a wellness check or simple visit to ask the Dr. some questions would not result in a bill to me of anywhere near $145.00. I did not want to go through the hassle of requesting a refund so I left before seeing the doctor. My main area of concern is with all the time I wasted getting out of work early, driving down to the office, and sitting in the waiting room for an hour while the staff tried to “figure” out my insurance. There would have been so much time saved if this extremely out of the ordinary “office policy” would have been advised to me when the appointment was made. Again, 10 years with the same insurance, visited 10 plus doctors’ offices over the years and have never heard of this. Big waste of my time!

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JI

Jill Lord

I have to say that Dr. Paar was very nice and seemed genuinely concerned with my issues. I was happy when I left her office because it was the most time that any doctor had ever spent with me. BUT I was sent off to have several tests done and some blood work. Her assistant at the time did not call me back with my results from some CT scans and when I called asking if they were in he told me that he had left me 3 messages - which was a total lie. I dont think I would miss 3 messages from my doctors office giving me results from a CT scan of my brain!!! He was incredibly rude! (This was not the first time Id left a message and got blown off by him.) The receptionist told me that I will not be able to talk to the doctor, I need to deal with the assistants, that was their job. I had another run-in with what Im assuming is Dr. Paars "new" assistant today. I was simply asking for information to send to Medco so I could get my refills to my prescription via mail order. We have done this for years as this is what our insurance requires us to do. She called me back and wouldnt let me speak! She continually interrupted me, talked over me and didnt do a damn thing to help me. Its like dealing with "dumb and dumber" over there and we will be searching for a new doctors office immediately. I wish I could tell Dr. Paar my feelings but since they refuse to let me speak to her without making an appointment and paying another co-pay Ill just take my business elsewhere.

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