Complete Care Medicine

Reviews 3

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Teri Ruiz

I recently was seen by one of the P.A.s at this office and was most pleasantly surprised. So much so, that I felt compelled to write a review, which is something I ve never done before for a Doctor s office. Right from entering the bldg., the receptionist was so sweet and kind and efficient, not stuffy and grumpy like most other Dr. s office receptionists! I waited in the waiting room and even though I was on a 3 wheeled wheelchair scooter, it had enough room in it for me to stay on my scooter without being in the way of everyone else. I also noted that they had very nice chairs for the patients in the waiting room, appeared to be leather parson s type chairs, very nice, not your usual waiting room uncomfortable chairs by far! I arrived early for my appointment, and as I was noticing that everyone else in the waiting room and even those that came in just after me had been called to go to their exam rooms, the receptionist didn t wait for me to mention that or complain but instead addressed the reason for that very sweetly and with compassion (I was early and also they were waiting for a large room to open up that would more easily accomodate my scooter), which I really appreciated! And they took it upon themselves to do that without my even asking for it, most other offices will shove you into a room that is so tiny and the exam table is in the way (I have to stay on my scooter and don t use the table at all) and they won t move the table or try to make room so I can get inside better. Then, when they called me to the exam room, the M.A. pushed the exam table to the far wall, and moved the chairs and even a small stool out of the way so that I could go in and even turn completely around so I was in a better position to see the Doctor! She was very gentle and caring and listened to everything I said instead of just trying to rush her way through the triage . Within just a few mins, the P.A. came in (Jenna Lathrope) (I had been asked if I minded being seen by a P.A. instead of the M.D. when I booked the appointment, and I don t mind because if the P.A. s feel you need to see the Doctor, they send you to see the M.D.). I am a person who likes to use comedy when I m in stressful situations, and since I was in pain and had the flu very badly at the time, I guess I was kind of silly while I was there, as Jenna seemed to enjoy the levity during my exam. Even so, she was totally professional while helping to put me at ease and whatever I was saying off the subject ( Im old and tend to digress a bit), she brought the conversation back to finding out more on a particular situation or two in my past medical history that she wanted to be crystal clear on, which really showed me that she paid attention to everything Id written on the forms you fill out as a new patient. Most other Doctors will not even LOOK at the forms youve filled out, acting like they dont have time or inclination to read it! I have a long and complicated medical history so there was ALOT for her to go through, and she took her time and did NOT make me feel rushed at all! She ended up taking about an hour for the full exam and didnt limit me to only 1 or 2 problems during the exam, which I really appreciated because I had been left in the lurch by an abruptly retiring Dr. previously. When it was time for me to get my flu shot and have blood drawn, the Lab techs/phlebotomists came right into the exam room, and didnt make me go to them instead. ALL in all, I have to say kudos to the entire staff because I expected/hoped to find maybe at least 1 person in the office that was nice, but to find EVERYONE that I came into contact with soooo kind and caring and professional, well it made me go home with a feeling of joy, instead of my previous usual of "Gawd, Im glad that s over with" ! I dont recommend lightly, but a visit to Complete Care Medicine should be something that is on EVERYONEs list of must dos !

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Naomi G.

if I could rate this place a 0, I would! DO NOT GO HERE!!! My husband and I both scheduled new patient yearly physical appointments here. Over the phone they advised they were a primary doctor for our insurance so we scheduled. We got there for my husbands appointment first and everything seemed to go smooth. When we left they advised they would bill the insurance and everything was covered. Since then, I also had an appointment scheduled and from the time I came in the door to leaving, they confused my file. One moment I was covered and the next I wasnt. I further reviewed that and got it resolved. Since then I have never received a bill, and I had the same services plus a urine sample. My husband and I also worked for the same company at the time, so insurance was identical. Now almost a half a year later, we get a bill for the full amount of my husbands appointment. I call requesting to speak with someone about it. The billing supervisor calls back and basically states that the appointment was for hypertension and not a regular new patient physical. We have never been there before so how could they not conduct a new patient physical prior to diagnosing someone for hypertension first of all? Even after I explained that was an error, she emphasized that there was no error and it was already billed so to call our insurance. She explained the appointment was coded for that, and I further inquired what happened during the appointment that changed the coding.....no answer. All he had was a blood sample and discussion of his blood pressure results. He declined the urine sample which I didnt but his appointment type changed.??? I told her we werent going to pay it because they fraudulently changed the coding. She then told me they would just send it to collections if we dont pay and hung up on me. OMG!!! Absolutely unacceptable! I am seeking legal advice in regards to this now!

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Heather Lynn

I was originally directed to Complete Care Medicine by a friend when I was out of work on AHCCCS; I had never been on a public health care system before and was afraid about the quality of care I would receive. The team at Complete Care Medicine in Gilbert were friendly, efficient, sympathetic, professional, and knowledgeable. When I found work, I was happy to know that I could continue care out of this office and they’ve seen me through three insurance plans, without issue with claims or co-pays. I have visited for a myriad of medical issues, from acute to chronic and even cosmetic! When a referral has been necessary, I have had only positive experiences with specialists outside this office. Five years later, I am in central Phoenix and though the Gilbert office requires a bit of a commute, I insist on continuing care here. I regularly see Jenna Hilton, PA-C. and find her to be exceptional on every level: diagnosis, treatment plans, bedside manner, holistic approach, keeping abreast of new treatments as well as the tried and true. If I need to get an appointment and Jenna is not available, I am confident and content in the care I have received from other partners; including Doctors Herrera and Smith, Trent Blake, PA-C, and Brittney Gray, PA-C. The support staff is also helpful and turnaround seems low. I have referred others to this office, and that is something that I rarely do unless I am completely sure that they will have the same stellar care.