Anderson Animal Clinic

Reviews 3

AN

Andre Salais

I have a small flock of ducks that provide eggs for my household. On October 17th, 2014, one of my ducks began showing symptoms of illness. On October 20th, 2014, I called Anderson Animal Clinic to arrange for an emergency veterinary appointment to treat my duck. I was told by the person who answered the phone that she consulted with the doctor who told her that the illness was likely not life threatening and that my duck should be fine until the date of the scheduled appointment on October 22nd, 2014. Within hours of getting off of the phone with Anderson Animal Clinic, the duck died. I brought the deceased duck into their office late that afternoon to order cultures to determine the cause of death and was told that the cultures would be completed “within a few days”. I ask for advice on steps to take, and what medications I should place the rest of my flock on to prevent further illness and death and was told not to medicate until the cultures were retuned from the lab. I explained that the time from showing symptoms to death was three days and was again advised not to take any steps to intervene with medication. I called the office on October 23rd, 2014, to see if the cultures were returned and was told that they were not back yet, and that it could take a week for the cultures to be completed. This time frame did not match what I was originally told and I was again advised not to medicate my flock. I called again on October 28th, 2014, and was told that the lab had yet to find a cause of death but that the cultures were still incomplete and that I would receive a call when they were completed. Today, I went to Anderson Animal Clinic to request a refund for what I paid for the cultures to be done since they were not completed in the timeframe I was promised, I was advised to take no medical action, which could have put my entire flock at risk of death, and I received no phone call to inform me of the culture results. I was made to wait for the doctor, who was not in the office while they were apparently treating animals without a licensed veterinarian present. The doctor was completely unapologetic and insinuated that I was not being truthful. He claimed that they told me that the cultures were returned on October 27th, 2014, and on October 28th, 2014, that we had spoken and I was told that the cultures showed no abnormalities. This conversation did not occur. While I did speak with somebody at their office on October 28th, 2014, I was not told that the culture results were in, only that they had yet to find a cause of death and that it would take more time. The office claimed to have no knowledge of what caused the death of my bird. The doctor was completely unapologetic about the circumstances. He denied that their office ever advised against medicating my flock (which they did twice), stated that they did not tell me that the cultures would take “a few days”, and denied that I was never called back, even thought they only had records of me calling them. Their office was negligent and advised inaction on my part that could have resulted in the death of my entire flock of ducks. Additional, I am deeply concerned that there were staffs in the office, treating animals while I was waiting, seemingly without a licensed veterinarian present to supervise. I have since filed a complaint with the Arizona State Attorney General’s office and am in the process of filing a complaint with the Arizona State Veterinary Medical Examining Board.

A

A Private User

It is one thing to write a review saying you were unhappy with the services provided at AAC--to lie between your teeth is another thing altogether. I have gone to AAC for close to 25 years and used to help out there and even worked there for a short time until I had to have shoulder surgery. I am fully aware of who you are and you are a liar--short and sweet. I remember MANY times when you came in without an appt--just walked in the door--while many of the clients waited a week to get in to see Dr A and he ALWAYS, NEVER ONCE turned you away. He has the lowest prices within miles and still he gave you even better prices because he knew that you helped with cat rescues at times. It would take me a week to go through all the things you said in your letter that arent anywhere close to the truth. Dr Anderson has never--and I do mean NEVER--been too lazy to look up someones X-ray results. Are you really foolish enough to believe that a Dr with hundreds of patients is going to remember the results of every animal he sees without consulting the records of those incidents. Your animal dies and you think the clinic should be happy you dont press charges?????? Ive never known any vet who cares more about the health and welfare of his clients animals. And with 10 pets and 6 fosters I have seen my share of vets over the years. I am a flight attendant and have been for 22 years. I cant count the number of times he boarded one of my animals for treatment while I was flying because he knew I wouldnt be able to medicate my animals or watch over the sick ones while out on a trip. Regarding your cat who was attacked by a dog, I cant believe you thought Dr A would euthanize your animal without your authorization. Theres a lawsuit waiting to happen!! And did you rush that animal to an emergency clinic or did Dr A see you and do all he could to save your animal. And do not expect me to believe that he had "holes all over him" that no one saw. I cannot believe how angry I am, Carolyn, that someone who has taken advantage of Dr As goodness and fairness for so long would stoop to so many untruths. You should be ashamed of yourself.

A

A Private User

We have been going too AAC for years, always had great service from the vets, even tolerated long waiting list to get in. However, the front office people are often arrogant and rude. Recently we set an appt for the following day for our puppy with possible complications after spade surgery and after explaining to them we may not need it, that we'd have to wait til we got home from work to see how our puppy was doing they said ok (with no instructions on cancellation notices) we hung up. After work, we realized our puppy was ok, but the clinic was closed, so I canceled with them first thing in the morning having to leave it on their voice mail because they didn't answer, with their message saying they check it often. Two weeks later we get a notice to pay for a missed appt. I called to explain the above info & they argued that if I had actually called the"night before" I wouldn't have had to pay even though it was still inside their 24hr cancellation notice, I don't understand how leaving it the night before could've helped them fill the spot any sooner then first thing in the morning, so because of that logic and their lack of explanation when I made the appt, warning them I may not need it, I asked for a waiver of this charge to which they denied. I couldn't believe they would choose to lose a client with 4 dogs over a unfair fee of $25! I understand fee's and respect them when they are blatantly abusing others time, but to do this to a client who had NEVER done this before, in 15 years of patronage, is not logical. So be warned of their illogical approach to business practices.