Dobson Ranch Animal Hospital and Grooming

Reviews 4

AL

Alex Janicki

Dr. Brad Barnett & their team saved my puppy Nomi! I have a 5 month old puppy and she we first started noticing she was vomiting and very lethargic. We (foolishly) waited about 3 days, and on the third day found out that her symptoms were not improving and had a feeling that she was close to death but were not sure of the cause. On Saturday evening we took her to a 24 ER and discovered she had a intestinal obstruction from swallowing something she shouldnt have. After x-rays and verifying this the ER doctor on site admitted she was not comfortable performing surgery herself and recommended we call in a specialist for surgery. The quote was $5000 for the specialist, and $4500 for her to do a surgery she felt she may not have been able to perform unless everything went perfectly. (to be fair, she let us know this and it was obvious she was indicating we should use a specialist.) We decided to take her own after loading her up with IV fluids and ended up staying up all night until 7:45am and called around the valley on Sunday to compare price and experience of local vets. Dobson Ranch was our last call and we were greeted by the receptionist Kimi; Kimi is SINGLE-HANDEDLY the reason we didnt hesitate to bring her in immediately. Kimi gave us confidence they could save our dog, was truly empathetic and worried for our furbaby. She made us feel like their was hope and had GENUINE concern-- said that they have performed MANY of these surgeries and that our puppy was in the best hands. Beyond that, she gave us a legitamate ballpark price where as other vets didnt want to disclose that information without looking but insisted we bring her in for a free exam and indicated that they would likely be cheaper than any vet in the valley. They also let us take our records/x-rays from the ER from the night before, where as many vets required we get ANOTHER diagnosis done/x-ray WITH THEM, even though we already had done that at the ER. Dr. Brad Barnett was our DR and he is genuinely one of the nicest vets Ive EVER met. He just breathes confidence and we KNEW we were in good hands. He told us everything that needed to be done, the possible issues, but was very sure that it was a obstruction in her intestines; he actually took our hands and put our fingers over it. To (somewhat...) our surprise, it was a circular, soft plastic feeling item-- we knew right away it was the top of a pink puppy teething Kong. Before surgery, the tech went over in detail the prices from lowest to highest and everything involved. They took our puppy shortly after and a few hours later after a lot of stress we got the call-- Nomis surgery was a COMPLETE success and she will make a 100% full recovery. The price? It was LESS than the lowest estimate the showed us and with the payment plan its less than what I pay for my cell phone per month!! We took her home that night with another IV and heavily medicated, took her in the next morning with a fresh cheesecake for the staff. :) I cannot commend these guys anymore than I have; the entire staff is friendly, compassionate and just rockstars at what they do. Nomi and my family are forever greatful to Mr. Barnett, the extraordinary tech Kim and the wonderful receptionist Kimi.

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katherine torrez

Ive actually been taking my two dogs here for a couple years and I buy my dog food from Dobson Ranch Animal Hospital. Its convenient I live across the street. My brother also USE to take his dog here as well. Anyway neither of us will be going back. Beware of this place, they nickel and dime you for everything, and they are over priced. The final straw was, They had my card on file due to a payment plan I had set up with them, I brought my dog in for a separate occasion and had only brought $80 cash, the exam ended up being $99 (not to mention they tried to get me for $284 for misc things), anyway I didnt have my wallet only cash. Youd think theyd just be able to use my card info they had on file to charge the remaining balance... No, they wanted to charge me an extra $10 to pay them the remaining $19 if they used my card they already had on file. Ridiculous! Also they essentially robbed me for $50 at the beginning, I had taken her in to get her ears cleaned and they charged me $49 for an exam and then $50 to clean her ears, Im not dim, I didnt need to spend an extra $49 just for them to tell me she had an infection in her ear, I knew that which is why I took her in. That $49 was literally just for them to tell me what I already knew, it would have been an extra $90 if I wanted them to extract the build up from her ear and look at it under a microscope to tell me exactly what it was. So I basically paid $100 for them to put cleaner in her ear. Im not getting robbed from this place anymore and you should look around for different places before u even entertain the idea of coming to this place.

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Jennifer Petlover

Horrible experience! We took in our dog who has had intermittent diarrhea looking for a natural suggestion on how we could give him some immediate and long term relief. After an extensive exam, to include palpating our dogs stomach and taking his temp, Dr. Kieran tried to sell us on over $300 worth of stuff including multiple prescriptions and prescription pet food for life, $100/bag, which they conveniently offered there in their office (Im sure theyd love that kickback). Then if that was not successful they were going to charge us almost another full exam fee (oh, Im sorry discounted by a whole $6), along with charging us with another $363 dollars worth of tests. When we asked if we could talk over our options and bring him in the following morning we were told that if we did so we were going to have to pay another full exam fee, for the SAME problem. A little excessive to put our 1 year old pup on prescriptions for life if you ask me, so much for a natural solution. We gave our sweet pup a half banana and switched him from a chicken protein formula to a more natural lamb formula for his large breed as well as some probiotic yogurt (about $5 instead of their suggested $32 dollar prescription stuff) and he his tummy has begun to settle down. Definitely not taking our pets there again. Well make the drive to Higley Road Pet Clinic to see our former vet Dr. Wolf, hes well worth the drive and actually checks the dog and provides useful suggestions! I feel like Dobson Ranch Animal Hospital was more interested in taking our money than actually helping our pup feel better.

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Robert Wall

Brought my dog in here when she was 6 months old because I thought her ear smelled funny. The doctor at Dobson Ranch told me that they needed to surgically remove her whole ear because they thought it was because she had an infection. I was so worried. I couldnt bear doing this without having a second opinion so I brought her to another animal hospital in Ahwatukee where those doctors (who seemed WAY more genuine) told me that they did not need to remove her ear and she had absolutely no infection; she just had a lot of hair (cause of the smell, because air couldnt pass through her ear). The Ahwatukee animal hospital actually thought removing her ear was a ridiculous idea and told me that absolutely nothing was wrong with my dog. She had no infection. So why did you just jump to wanting to remove my puppys ear Dobson Ranch? My dog is now 2 years old and is healthy as can be, WITHOUT surgically removing her ear! Additionally, I brought my cat here to get her fixed and a couple days after her surgery I noticed that her stitches were not properly closed and her insides were coming out... Horrible!!!!!!!!!!! I know others who have had appalling experiences with this place and their beloved pets. Never bring your pet to this place. They are not trustworthy or loving to pets at all. All they care about is MONEY!!!!!

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