Gilbert Pediatrics

Reviews 3

AL

Alexandra Sveum

I am a new mom and I also have an 11-year-old daughter who visits from NJ during the summers. I started going to Gilbert Pediatrics because my OB recommended Dr. Auxier when I was pregnant. When my step-daughter’s mother asked if we could get my step-daughter’s 11-year-old shots while she was here, we told her we could during my son’s 2-month wellness check on August 14. Without these shots, she could not attend school when she returned to NJ. She was flying back to NJ the weekend before school started, so it only made sense for her to do it here. On August 14, we got my son’s wellness check, and he and his sister got their shots. Upon leaving the office that day, I asked the office staff to please fax the shot records back to the office of her main doctor in NJ. They said they would. I told my step-daughter’s mother that it was done and the shot records would be faxed back. I didn’t think about the shot records again … until the Friday before school started when my step-daughter’s mother called from NJ saying that the shot records were NOT in her doctor’s office; therefore, she couldn’t bring them to the school. I immediately called Gilbert Pediatrics (around 9:30 a.m.) and explained that I am not sure why they were not faxed previously on August 14 when I originally asked, but if she could do it that day. I explained the consequences of if she did not do it, that my child would not be able to attend her first day of school that following Tuesday. The woman I spoke with said she could do it, said she had the fax number, and I got off the phone, once again letting my step-daughter’s mother know that it was being done right then. Tuesday, the first day of school, I got a phone call again from my step-daughter’s mother that her shot records had ONCE AGAIN NOT BEEN FAXED TO THE DOCTOR’S OFFICE IN NJ. I was furious this time. I called Gilbert Pediatrics and did not ask but TOLD them to fax it right now with me on the phone and I would not get off the phone until I got a confirmation. The woman asked for the fax number … the same fax number that was on the original records sent to their office. I told them to forget it. I got my 2-month old son in the hot car and drove to Gilbert Pediatrics myself. I got copies of both my son and daughter’s records because I do not plan to bring either child back to this office. On the front of my daughter’s shot records was the fax number. Two women in the office explained to me that when they tried to fax the records, both on August 14 and the Friday before, that the number was busy each time they tried. My frustration with this office and the incompetent staff is that no one thought to pick up the phone to call me, her mother, so I knew they were not able to fax it so I could figure it out so MY DAUGTHER COULD ATTEND HER FIRST DAY OF SCHOOL. When I asked the staff why no one called me, she didn’t answer the question or give me an apology. She just repeated that they tried to fax it repeatedly. I explained how absolutely disappointed I was in their office because no one had the sense to call me to inform me of this. The worst part of this story comes now … upon leaving the office, I went to a Postal Connections and had her shot records faxed to the same number the staff at Gilbert Pediatrics said they tried repeatedly and only got a busy signal. Guess what? My fax went through the first time just fine, and my daughter was able to attend the second day of school. Why is it that I can fax it fine by their office staff couldn’t? Same number people! I spoke to Dr. Auxier the next day to explain why I would not be returning to his office, so he knew what went on in the front of his practice. Whether he decides to deal with his staff appropriately is his own choice, but I hope he does give consequences for what his staff did … or didn’t do really. I would not recommend this practice to anyone. Dr. Auxier was nice, but who wants to go to an office where you can’t trust your kids’ health records with the office staff?

A

A Private User

I have been taking my child here for 6 years. I have had always had a beef with their staff. They definitely are NOT patient centric. For example, I took my child to Dr. Auxier this past Monday, I explained that he had been sick, as the week progressed I called back and said...I am a single mom, I cannot come back in and wait in your waiting room for 2 more hours and I need some anti biotics called in. I spoke to Dr. Auxier and he out and out refused. I excplained that I cannot bring Kasey back in at this time and miss more time from work. He refused to call in anything to the pharmacy to help my sick child. He had already seen him once this week. And so it goes. Every time that I have needed them to step up for me or my child they have refused. Its all about collecting those dollars. I usually end up taking my child to an urgent care to get the immediate help I need, and with hours that are workable, and not waiting for two hours in the waiting room at Gilbert Pediatrics. The doctors are always rushing in and out of the room. They might give your kid ten minutes if you are lucky. And you can tell they arent even really listening. Kind of one ear in the conversation mode. I am sick of it. With all the choices in pediatric medicine in the immediate area, these folks need to step it up with their patients, be available, see people on time, and pay attention when they do see them. If Dr. Auxier would have been paying closer attention when we saw him on MOnday then perhaps my kids illness would have been caught earlier and he would be well by now. But now the week has progressed and once again I will be going to urgent care tonite. Do not go here...you can find better for both your kid and your peace of mind. And their staff at the front desk? Dont even get me started, rudest, most unfriendly....your just a number feeling I have experienced.

MI

Michelle Zhou

I have been taking my older daughter in to Mesa pediatrics since she was born so we have been with the practice for 7 years now. In general, we have been happy with its service. I agree with another reviewers comment about dr. Valenzuela; she is fantastic - always warm and welcoming, patient and genuinely care about your children. However, I just took my younger daughter in today for her 2 year check up and met with Dr. Nicole Kent. Our positive experience with the practice was pretty much ruined. Dr Kent was too good to be a childrens doctor. She is too professional but not nearly enough warmth. You thought you might be in a law firm talking about matters unattached, non-personable to you rather than talking about your precious children. She makes me feel like I was there to waste her time and she has something much better to do. The whole entire check up with her was less than 10 minutes but by the time she rushed out the exam room without saying goodbye, I thought we had taken too much of her time. I feel bad giving Mesa Pediatrics 3 stars because we really did enjoy the past 7 years, especially the past 2 years with Dr. Valenzuela. I will still recommend the practice but unless they have some stuff change, I would definitely not recommend Dr. Kent for your children. If she is this impatient during a 10 minute well check up, imagine what she ll be like when your children is sick and you are very concerned and some questions to ask? She is too busy for you and your children. You and your children are way too important to be ignored and dismissed by her.