Baseline Animal Clinic

Reviews 4

SH

Shawna

The lobby is very clean and doesnt smell strongly of animals like many animal clinics do. I was helped quickly and we were taken into the exam room right at the scheduled time. The vet tech who took care of the initial paperwork and the preliminary exam was very nice and personable. She understood that my dog has some issues with strangers (the pup was abandoned and likely abused) and made it a point to let him sniff her hand for as long as he wanted to before she took his temperature and heart rate. She even let him sniff the stethoscope beforehand so he wouldnt be as weary of a strange object being pressed against him. She and another vet tech were also nice enough to trim his nails in the exam room (something they normally do in the back) with me present to help keep my dog from freaking out too much. He absolutely hates having his nails trimmed and puts up a huge fight. So, it was very nice of them to accommodate his needs. The reason Im only giving 4 stars, however, is because of the actual veterinarian. I was not impressed at all by Dr. Dobbertiens bedside manner. I had mentioned previously to the vet tech that my dog does not like people and was likely abused by a man. I mentioned it again to Dr. Dobbertien, but instead of taking it slow and letting my dog get comfortable with him (like the vet tech did), he briefly stuck his hand near my dogs nose for a few seconds, then immediately began poking and prodding. In the span of what felt like about 30 seconds, he had grabbed my dogs lips and pulled them up to examine his teeth, took his heart rate (no stethoscope sniffing this time), and groped at his testicles (or lack there of, as my dog is neutered). No fanfare, barely a "Hey, how are ya?". It felt as though he was rushing through the examination so he could get it over with as quickly as possible. After that, he administered the shots, gave some quick advice on helping with my dogs separation anxiety, and was gone. He even forgot to exam my dogs ears (which I was told would be part of the $45 annual exam). Overall, I just felt Dr. Dobbertien wasnt very considerate towards my dog. It felt more like he was going through the motions rather than trying to build a rapport with a new patient. My dog is family and I want him to be treated by someone who cares about his well-being just as much as I do. That being said, my experience with the vet techs and everyone at the front desk was good enough that I will likely go back to this establishment, I will just be requesting a different doctor for any future visits.

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JO

Joey Sammartino

We adopted a cat about a year ago and she seemed to have multiple problems. She had uncontrollable diarrhea, behavioral problems and she rubbed her head on the ground a lot. The first time we took her in, the doctor didnt know what was wrong so he told us to "try" this medicine out and this food that they sell (which was 40 something dollars a bag). The first time around this was fine because we had no clue what was causing her diarrhea problems. After spending a lot on medicine and food, nothing helped. I also brought up the fact that she rubs her ears on the ground a lot and he told me they probably need to be cleaned. Didnt check them at all. After a few more visits of him telling us to "try" more things and a ton of money thrown their way, nothing seemed to help our cat get better. I repeatedly brought up the ear cleaning as it was difficult for me to clean her ears and they were still bothering her. Again, he told us the supposedly best way to do it instead of doing it for us. We finally decided to take her to a different vet today because of our inconclusive results and no longer than two minutes upon arrival did we find out that our cat has ear mites. Had them for over a year. They gave us medicine and ear drops and also did a complimentary ear cleaning and actually HELPED our cat. Not only did we have to live with possible ear mites in our apartment for over a year but our poor cat had to deal with them for this long. I know everyone says this doctor is good, thats why we kept going back to him with the hope he can help eventually, but I am filled with regret after having my cat live like that and he carelessly didnt even check her ears after multiple complaints. Wasted money. They come off as nice and Im sure he has helped many animals and pets, but they seemed to brush mine off as a behavioral thing when it was clearly something more.

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A

A Private User

After reading tons and tons of reviews on many different Veterinarians and Animal Clinics in the area (Chandler, Tempe, and Mesa) I had doubts that I would find one that was decent and affordable. I was speaking with a neighbor of mine who has two big dogs, she seemed very knowledgeable about dogs so I asked which Vet she goes to and she said Baseline Animal Clinic. Based off her referral I went. I just got back from Baseline Animal Clinic and I have to say that I am very happy. Heres why: -I was able to make a same day appointment and even though i arrived 10 min earlier I didnt even have chance to sit down, they were ready for me. -The staff there were very nice and seemed very genuine. -The Vet who attended to my puppy (5 months old) was extremely informative. -The price was way cheaper than I was expecting. I was getting all my puppys first shots and wormings etc. -They didnt try to sell me on any unnecessary products. -I was in and out fast. This was my puppys first time there as well as mine, so between the questions I had about my puppy, the shots, paperwork, and meeting some of the staff I was there for only 40 min. Not bad at all. I would definitely recommend this place with confidence. I know if your reading reviews then you are looking and i know you are unsure which to go. Hopefully you go with this one as I did. :) -J P.S. I have several appointments in the future, I will edit this post as needed to ensure my rating is accurate. As of now 5/5 stars!

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JA

Jane Dean

Ive had to take my cat Ben in a few times for several different reasons and they have always been extremely wonderful. To the max. Once, I woke up and discovered that my cat had somehow (in a room with a sleeping me and no other animals) managed to get his tooth caught on something and half ripped out of his gums/jaw. It looked so painful and red and angry and he just hopped up on the bed to wake me up like nothing was wrong. I called the Clinic and got him an appointment for the same day, a few hours later. I coddled him to the point of annoyance in the mean time. Once we arrived, we were seen immediately and the vet was able take him into the back, put him under and surgically remove the canine that was jutting from jaw. They stitched the little hole up and woke my buddy up and we were back home with some pain meds within an hour and a half. Just the other day, I noticed that Ben was not acting like himself. Too lethargic, even for a fat and lazy cat, so I took him in. After some tests and an x-ray, we discovered that he was super backed up and required an enema. Not Bens most shining moment, but now hes happy, shaved, evacuated and basking in the sunlight like the happy cat I know. As long as I live in Arizona, Ill come here. I find the pricing to be extremely reasonable and all that jazz as well. Every member of staff, techs, and vets Ive met have been super duper nice and knowledgeable.

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